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Windows 7: BSOD while using multiple programs.

16 Nov 2012   #1
Dreznal

Windows 7 Home premium 64-bit
 
 
BSOD while using multiple programs.

I have been getting Blue screens more frequently as of this past summer. I started getting a Blue screen once or twice a month throughout summer but over the past 2 months the blue screens have increased in frequency. I would be chatting in skype and be playing WoW with friends and the blue screen would occur. I can play WoW by itself but in combination with skype triggers the blue screen. Same thing happens when i play the game League of Legends. I can play it fine stand alone but with skype open or you tube in the background i risk a Blue screen. I recently replaced my whole hard drive after seeking professional advice. The blue screens have made it impossible for me to do things like play the mod DayZ without a blue screen occurring five minutes in. My laptop is a HP Pavilion dv6z-3200 CTO Select Edition Entertainment Notebook PC. I have went to the website and updated the drivers as the Google chrome extension recommended. I have everything not related to windows 7 installed on a portable hard drive to help free up space on my computer but it still has blue screen errors. Any information or assistance would be very much appreciated.


My System SpecsSystem Spec
.
17 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Both your dumps come with bugcheck 124.

Go through for an insight: Stop 0x124 - what it means and what to try

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8006243038, b6002000, 41000145}

Probably caused by : AuthenticAMD

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006243038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6002000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000041000145, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8ac8 fffff800`031f4903 : 00000000`00000124 00000000`00000000 fffffa80`06243038 00000000`b6002000 : nt!KeBugCheckEx
fffff800`00ba8ad0 fffff800`02d8baa3 : 00000000`00000001 fffffa80`06237470 00000000`00000000 fffffa80`062374c0 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8b10 fffff800`031f45c8 : 00000000`00000728 fffffa80`06237470 fffff800`00ba8e70 00000000`00000000 : nt!WheaReportHwError+0x263
fffff800`00ba8b70 fffff800`031f3f1a : fffffa80`06237470 fffff800`00ba8e70 fffffa80`06237470 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8cc0 fffff800`031e7e8f : 00000000`004de400 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8d00 fffff800`02c74e6c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x47
fffff800`00ba8d30 fffff800`02c74cd3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 000007fe`fb3c71ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0267fa88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fb3c71ab


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME:  AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

0: kd> !errrec fffffa8006243038
===============================================================================
Common Platform Error Record @ fffffa8006243038
-------------------------------------------------------------------------------
Record Id     : 01cdc44ed5c030c3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/17/2012 5:15:49 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80062430b8
Section       @ fffffa8006243190
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Data Write
Flags         : 0x00
Level         : 1
CPU Version   : 0x0000000000100f63
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006243100
Section       @ fffffa8006243250
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 63 0f 10 00 00 08 02 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8006243250

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006243148
Section       @ fffffa80062432d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL1_DWR_ERR (Proc 0 Bank 0)
  Status      : 0xb600200041000145
  Address     : 0x00000000245a9d00
  Misc.       : 0x0000000000000000

0: kd> !sysinfo
!sysinfo [ cpuinfo | cpumicrocode | cpuspeed | gbl | machineid | registers | smbios ] [-csv | -noheaders]
0: kd> !sysinfo cpuspeed
sysinfo: unknown error 80004005
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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 BSOD while using multiple programs.




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