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Windows 7: BSOD. Unable to launch normally.

17 Nov 2012  
xkenya

Windows 7 64 Bit
3 posts
 
 
BSOD. Unable to launch normally.

Hi, I have been getting the BSOD 0x00000050. I run a windows 7 64 bit operating system. I'm not the greatest with computer bugs and would love to get some help. It has be doing this for awhile now every time i restart but this time I can't start even after trying repeatedly. I looked into it as much as i could but was unable to find anything that would help. I have included my Minidump file and was hoping someone could figure out what i should do!
Thanks.

My System SpecsSystem Spec

17 Nov 2012  
koolkat77

Windows 7 Home Edition 64 Bit
11,869 posts
 
 

Welcome to SevenForums.

Probably caused by: BHDrvx64.sys = Symantec Heuristics Driver

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Norton is a cause of BSOD-s alone, uninstall it and replace it with Microsoft Security Essentials (TO TEST)Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
My System SpecsSystem Spec
18 Nov 2012  
xkenya

Windows 7 64 Bit
3 posts
 
 

Thank you for the response. Here is the requested msinfo file.
My System SpecsSystem Spec
.


18 Nov 2012  
koolkat77

Windows 7 Home Edition 64 Bit
11,869 posts
 
 

Thanks.

Did follow the other suggestion?
My System SpecsSystem Spec
18 Nov 2012  
xkenya

Windows 7 64 Bit
3 posts
 
 

Yes! Thank you koolkat, you have saved the day. Had me a little worried there but uninstalling norton seemed to do the trick. Much appreciated.
My System SpecsSystem Spec
18 Nov 2012  
koolkat77

Windows 7 Home Edition 64 Bit
11,869 posts
 
 

I see. You're welcome.

Observe for further BSOD-s, let us know how the system is running after a week or so
My System SpecsSystem Spec
26 Nov 2012  
koolkat77

Windows 7 Home Edition 64 Bit
11,869 posts
 
 

So how did things go this week?
My System SpecsSystem Spec
16 Dec 2012  
koolkat77

Windows 7 Home Edition 64 Bit
11,869 posts
 
 

Hi

Quote:
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
My System SpecsSystem Spec
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