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Windows 7: Brand New Asus X53U Repeatedly Gets BSOD

17 Nov 2012   #1
DevilDance

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Brand New Asus X53U Repeatedly Gets BSOD

Hey all,

So I just received a brand new Asus X53U laptop for my birthday (I finally was able to set up my laptop around the first of November). My brother has the same one but he got his a week earlier and it seems to be working just fine.

I however, am continually experiencing the dreaded BSOD. The first time I got it I just assumed it was a small issue that wasn't worth my attention, a very strange one and because I was in a rush, I didn't bother to figure out what was wrong. It was after I had installed programs like Google Chrome, iTunes, and Evernote which I knew were trusted programs that worked fine on my old laptop.

Following four more crashes, I'm not entirely sure what is causing this. It tends to happen after I don't use my laptop for long periods of time. If I put my laptop to sleep and then open it up a couple hours later it will also show up as a BSOD. I don't know what to do or how to fix this so some help would be greatly appreciated since this laptop is brand new. Earlier this morning I left my laptop open for about two hours and then when I came back the BSOD was there.

It's also been really slow (slower than my old laptop, which was an Acer Aspire 7535-5415 with Windows 7 Home Premium 64-bit. I'm aware that this laptop was technically faster since its processor was better, but it's also three years old and seriously bogged down all of the stuff I have on it) and I'm not entirely sure as to why since this laptop is literally brand new.

I've also attached the .dump files.

Any help is greatly appreciated! Thanks!


My System SpecsSystem Spec
.

17 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard. It is a stop 0x116. A display related Crash.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005aaf4e0, fffff88002d1f900, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7900 )

Followup: MachineOwner
---------
You update your display driver to the latest.
Code:
lmvm atikmpag
start             end                 module name
fffff880`02d18000 fffff880`02d6d000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Mar 22 06:56:32 2012 (4F6A7FC8)
    CheckSum:         000591B3
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Latest AMD Catalyst Video Driver for Windows 7

If not fixed, take it to the vendor, coz the other steps to fix this issue may make the warranty void.
My System SpecsSystem Spec
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 Brand New Asus X53U Repeatedly Gets BSOD




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