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Windows 7: BSOD using Google Chrome, Memory Management error 0x0000001a


17 Nov 2012   #1

Windows 7 Home Premium x64
 
 
BSOD using Google Chrome, Memory Management error 0x0000001a

Hi there,

I'm having BSOD problems with my Dell XPS 15z laptop. I recently received a BSOD Memory Management error while using Google Chrome. I have searched several pages looking up for solutions, but with no results. Ran the usb boot version of Memtest86+ around 2 hours and reported no errors. Have reinstalled my OS several times with no success. I kept on searching through the web and found this forum that deals with BSOD; followed every step to get the Memory Dump files into a zip. Below is the attachment made:


Any help would be greatly appreciated.
- Rafael



My System SpecsSystem Spec
.

17 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Test the ram again, following this way:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
18 Nov 2012   #3

Windows 7 Home Premium x64
 
 

Hi there again,

I ran again the usb boot memtest and, just before the 2nd pass finished, it displayed 24 errors. Here is the image that I took of the event:

Attachment 242093

I read that the next steps are to check if the ram sticks are in the right motherboard slots. Also, to check the different sticks with the memtest, but the problem is that am new dealing with these kind of problems. I like to know if there are any tutorials or videos for best practices or if it's recomendable to take the laptop to a technician. Any advice would be welcomed.
My System SpecsSystem Spec
.


18 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I have asked a friend to take a look at your thread, please wait for a response.

My System SpecsSystem Spec
18 Nov 2012   #5
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

The proper memory slots can be found in your owners manual, but for ram testing it does not matter. What you are checking is the ram sticks and the dim slots to find which is defective. Take 1 stick out and run the other stick for 7 passes or until you get errors. If you find 1 stick that shows no errors, test that stick in both slots. That will tell you whether the sticks are bad or the dim slots are bad. The installation is simple. There is a notch in the ram and a solid piece in the dim slot, match those two up and you have the ram oriented correctly. The below video is not great, but shows the process. It is very simple.

Here is the tutorial if you need instructions. RAM - Test with Memtest86+

My System SpecsSystem Spec
18 Nov 2012   #6

Windows 7 Home Premium x64
 
 

Ok, now I get the process of what to do. If one of the sticks present errors, then the cause is a faulty ram. (In other words, I must change my ram.) But, what happens if both sticks show no errors, does the problem involves a bad motherboard?
My System SpecsSystem Spec
18 Nov 2012   #7
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

If both sticks show no errors in either dim slot, then I would say yes, bad motherboard or 2 good sticks that cannot get along, so to speak. But, odds are it is the ram. Ram is usually bought in sets. Sets are tested together so that problem should not exist. When you test it, do not touch the pins on the bottom.
My System SpecsSystem Spec
28 Nov 2012   #8

Windows 7 Home Premium x64
 
 

Sorry for not writing before, but had many work to do during the last weeks. I tested the ram sticks as mentioned above, but no errors were presented. First, tested stick#1 in dimm slot A for 10 passes and no errors reported. Second, took out stick#1 from slot A and placed stick#2 for 10 passes, also no errors presented. Third, took stick#2 and placed it in dimm slot B (its original position), went for 10 passes and no errors presented. Now am confused because it appears that both motherboard and ram sticks are working fine, so what's the cause of those BSOD. I like to hear opinions about the situation.

Any recommedations are welcomed.
My System SpecsSystem Spec
28 Nov 2012   #9
Microsoft MVP

Windows 7 Ultimate SP1 X64 (Windows 10, 8.1, Linux Mint, Windows XP and others in VM)
 
 

Are these the sticks that came with the laptop?
My System SpecsSystem Spec
28 Nov 2012   #10

Windows 7 Home Premium x64
 
 

Yes
My System SpecsSystem Spec
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 BSOD using Google Chrome, Memory Management error 0x0000001a




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