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Windows 7: Screen turns black, and HDD light goes off, BSOD file included, Thanks

17 Nov 2012   #1
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Screen turns black, and HDD light goes off, BSOD file included, Thanks

Hi, hope you're doing well.

this just started happening to me yesterday. Windows 7, 64 bit. I'll be doing nothing in particular on my Toshiba Satellite laptop and the screen will randomly just turn black...the back light is still on. The hard drive light on the front will also stop blinking and just turn off. I have to manually shut down my laptop by holding the power button....I can restart it normally but then after a random amount of time, the screen will turn black again. It might last 15 minutes or an hour but it happens again. I've included the file requested for BSOD situations because I"m not sure of the issue.

Thanks for any help, I truly appreciate it!


My System SpecsSystem Spec
.
17 Nov 2012   #2
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

fun new development! i now hear static whenever my computer is playing music or any other types of sounds....ugh
My System SpecsSystem Spec
17 Nov 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Is the laptop heating up or warm?

For monitoring the heat/celsius of the system, use Speccy or HWinfo:
Update the graphics card drivers:
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 5/28/2010 12:56 PM)
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper. Then download and run this tool: AMD Driver Autodetect.

Update the drivers for the sound card:
Code:
Driver	c:\windows\system32\drivers\chdrt64.sys (4.112.0.0, 701.05 KB (717,880 bytes), 2/1/2010 2:45 PM)
(From here or search in google for appropriate version)

Uninstall Norton, it's a frequent cause of BSOD-s. Use Microsoft security essentials and Malware bytes (free). Make full scans with both.
Do not start the trial version of MBAM, untick the option before proceeding for updates.Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Free up the start-up, nothing except the antivirus is usually needed.Run Disk Check on your hard disk for file system errors and bad sectors on it:Look for an update on the BIOS:
Code:
BIOS Version/Date	Insyde Corp. 1.50, 5/14/2010
Code:
Version	6.1.7600 Build 7600
Install all updates, optional updates including Service pack 1:__________________
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
__________________
Let us know the results.
My System SpecsSystem Spec
.

19 Nov 2012   #4
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey thanks a lot for your help, I really appreciate it. I did all you mentioned and the sound problem is gone. Didnt get a black screen for 24 hours either....not sure what caused it this time. Seems like things are better overall though, the one thing I notice is that now when I boot up and long in the command prompt pops up for like a second and then disappears...does this mean anything? Should I upload another zip file?

Thanks!!!
My System SpecsSystem Spec
19 Nov 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you scanned for viruses?
Tried in safe mode?
My System SpecsSystem Spec
19 Nov 2012   #6
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yea, I've ran malwarebytes, combofix, and the windows security essentials scan. After I ran all those and updated the drivers the command prompt thing started popping up after I log in. the black outs are definitely more sporadic but still occurring every so often.

Thanks again for your advice, I can post another SF diagnosis file if you think that might help and narrow things down.
My System SpecsSystem Spec
19 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sure, please post them.

Upload a screenshot of your hard disk using crystal disk info and Summary tab of speccy:
My System SpecsSystem Spec
19 Nov 2012   #8
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here you go...I actually got an error this time when I ran SF_Diagnostic....it didnt create the same files as last time.

Thank you!
My System SpecsSystem Spec
19 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks like the motherboard and CPU are heating up a little.

Is this a laptop or a desktop?
How old is the hardware?
Is any part under warranty?
  1. Click on User CP on the top right of this page
  2. Click on Edit System Spec
  3. Fill in your computer specs
My System SpecsSystem Spec
19 Nov 2012   #10
Tulaney

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Its a Toshiba Satellite Laptop L645D S4037, 2.5 years old, the static noise problem seems to have returned by the way.
My System SpecsSystem Spec
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 Screen turns black, and HDD light goes off, BSOD file included, Thanks




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