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Windows 7: Windows keeps freezing randomly - problem with usb dongle?


18 Nov 2012   #1

Windows 7 home premium 64 bit
 
 
Windows keeps freezing randomly - problem with usb dongle?

Hi,


Windows keeps randomly freezing, forcing a hard reboot and occasionally I get a BSOD too.

I think it might have something to do with the external devices i have connected to my laptop: an external monitor, and an external keyboard with trackpad and an external mouse. Both the keyboard and mouse are wireless and share the same single usb receiver dongle (logitech unifying receiver)

I think it might be the driver for the usb receiver dongle that's causing the problems based on the dump file i've pasted below. Anyone have any suggestions for remedying this short of getting rid of the mouse and keyboard? Both have the latest drivers.

Thanks. See dump file text below.


Loading User Symbols

Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8008825060, fffff800045b63d8, fffffa800866d550}

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: USBHUB!_DEVICE_EXTENSION_PDO ***
*** ***
*************************************************************************
Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008825060, Physical Device Object of the stack
Arg3: fffff800045b63d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa800866d550, The blocked IRP

Debugging Details:
------------------

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: USBHUB!_DEVICE_EXTENSION_PDO ***
*** ***
*************************************************************************

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88005241000 usbhub

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

TAG_NOT_DEFINED_c000000f: FFFFF800045BCFB0

STACK_TEXT:
fffff800`045b6388 fffff800`031416d2 : 00000000`0000009f 00000000`00000003 fffffa80`08825060 fffff800`045b63d8 : nt!KeBugCheckEx
fffff800`045b6390 fffff800`030e1c3c : fffff800`045b64c0 fffff800`045b64c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`045b6430 fffff800`030e1ad6 : fffff800`0327ef20 00000000`0030ced8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045b64a0 fffff800`030e19be : 00000074`2e8f7655 fffff800`045b6b18 00000000`0030ced8 fffff800`0324dd88 : nt!KiProcessExpiredTimerList+0xc6
fffff800`045b6af0 fffff800`030e17a7 : 00000018`e79d50c1 00000018`0030ced8 00000018`e79d502b 00000000`000000d8 : nt!KiTimerExpiration+0x1be
fffff800`045b6b90 fffff800`030cecca : fffff800`03249e80 fffff800`03257cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`045b6c40 00000000`00000000 : fffff800`045b7000 fffff800`045b1000 fffff800`045b6c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_btfilter_IMAGE_usbhub.sys

BUCKET_ID: X64_0x9F_3_btfilter_IMAGE_usbhub.sys

Followup: MachineOwner


My System SpecsSystem Spec
.

18 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Please upload the files for us following: http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
18 Nov 2012   #3

Windows 7 home premium 64 bit
 
 

never mind i think i figured it out
My System SpecsSystem Spec
.


18 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
0: kd> !irp fffffa800866d550
Irp is active with 12 stacks 11 is current (= 0xfffffa800866d8f0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008831030 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\btfilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for btfilter.sys
 \Driver\BtFilter
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009dc2980    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm btfilter
start             end                 module name
fffff880`052b0000 fffff880`052f8000   btfilter T (no symbols)           
    Loaded symbol image file: btfilter.sys
    Image path: \SystemRoot\system32\DRIVERS\btfilter.sys
    Image name: btfilter.sys
    Timestamp:        Tue Mar 08 12:15:22 2011 (4D75C97A)
    CheckSum:         000518C8
    ImageSize:        00048000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The BSOD was caused by Atheros Bluetooth Driver.

Reinstall latest drivers following this method:

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Atheros. (Reboot if required). Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper (Reboot again).

Source: Driver Reference Table

Problematic software:
Code:
Start Menu\Programs\Trend Micro Titanium Internet Security	mrmojo-PC\mrmojo:Start Menu\Programs\Trend Micro Titanium Internet Security	mrmojo-PC\mrmojo
Trend Micro Titanium Internet Security can often be a cause of BSOD-s. Please uninstall and use Microsoft Security Essentials only. Btw, keeping two antiviruses would cause conflicts anyway.

Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.Let us know the results.
My System SpecsSystem Spec
18 Nov 2012   #5

Windows 7 home premium 64 bit
 
 

ok, so apparently i didn't solve it. i uninstalled both atheros published programs, but this got rid of my wireless connection. so i had to re install the wireless lan driver from my notebooks drivers cd.

the ahteros bluetooth driver is gone though
My System SpecsSystem Spec
18 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please follow all suggestions requested & let us know if there are more BSOD-s.

If its wireless, match your device from here:If its not a wireless, match your device from here:
My System SpecsSystem Spec
02 Dec 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

How are things with your PC?
My System SpecsSystem Spec
Reply

 Windows keeps freezing randomly - problem with usb dongle?




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