Frequent BSOD and rebooting, memory dump?

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #11

    You cannot access the CBS.log file directly - copy it to the desktop first, then zip the copy and upload the zipped file (you can delete the copy)
      My Computer


  2. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #12

    Ah there we go..
      My Computer


  3. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #13

    You have a number of failed repairs there - let's see if another tool can fix things...

    Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
    (you'll need to look in the details for Method 2)

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

    Then zip the CheckSUR.log and attach it to your reply.
      My Computer


  4. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #14

    And... done.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    At least there's nothing new there :)
    I'm a bit backlogged at the moment - so it may be late today before I can get back with a fix protocol for you - If you haven't heard by this time tomorrow, Shout!!
      My Computer


  6. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #16

    Hmm, just got bluescreened again while watching a youtube video.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    Code:
    fffff880`09855868  fffff880`012334d0 Ntfs!NtfsLookupAllocation+0x1f0
    fffff880`09855870  fffffa80`0778ea30
    fffff880`09855878  fffff880`012d5e69 Ntfs!LfsWriteLogRecordIntoLogPage+0x329
    fffff880`09855880  00000000`00003e2a
    fffff880`09855888  fffffa80`0778e940
    fffff880`09855890  00001f80`00000000
    fffff880`09855898  00000000`00000010
    fffff880`098558a0  00010202`0018e940
    fffff880`098558a8  fffff880`012334d0 Ntfs!NtfsLookupAllocation+0x1f0
    fffff880`098558b0  fffffa80`0778ea30
    fffff880`098558b8  fffff880`012d5e69 Ntfs!LfsWriteLogRecordIntoLogPage+0x329
    1. Update your SSD's Firmware (Skip it, if it is not a SSD)
    2. Re-seat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    Thanks for the prompt - I'd lost the thread in the backlog!
    (Top of the list!)
    For reference (and in case I lose it again....
    )
    Code:
    (f) CSI Payload File Missing 0x00000000 bthpanapi.dll amd64_microsoft-windows-bluetoothpanapi_31bf3856ad364e35_6.1.7600.16385_none_3e799a0c613390f2 
    (f) CSI Payload File Missing 0x00000000 BthpanContextHandler.dll amd64_microsoft-windows-bthpancontexthandler_31bf3856ad364e35_6.1.7600.16385_none_27477e7fc95c1d8d 
    (f) CSI Payload File Missing 0x00000000 bthprops.cpl amd64_microsoft-windows-bth-user_31bf3856ad364e35_6.1.7601.17514_none_c33f455aebcd9dbb 
    (f) CSI Payload File Missing 0x00000000 bthserv.dll amd64_microsoft.windows.h..uetooth-driverclass_31bf3856ad364e35_6.1.7600.16385_none_e0d9dbec7c8df8b9
    Code:
     Line 21578: 2012-11-20 04:27:38, Info                  CSI    00000344 [SR] Cannot repair member file [l:48{24}]"BthpanContextHandler.dll" of Microsoft-Windows-BthpanContextHandler, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21579: 2012-11-20 04:27:38, Info                  CSI    00000345 [SR] Cannot repair member file [l:26{13}]"bthpanapi.dll" of Microsoft-Windows-BluetoothPanAPI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21580: 2012-11-20 04:27:38, Info                  CSI    00000346 [SR] Cannot repair member file [l:24{12}]"bthprops.cpl" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21583: 2012-11-20 04:27:39, Info                  CSI    00000348 [SR] Cannot repair member file [l:22{11}]"ShvlRes.dll" of Microsoft-Windows-Shell-MultiplayerInboxGames-Spades, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 21584: 2012-11-20 04:27:39, Info                  CSI    00000349 [SR] Cannot repair member file [l:22{11}]"bthserv.dll" of Microsoft.Windows.Hardware.Devices.ClassInstaller.BLUETOOTH-DriverClass, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21587: 2012-11-20 04:27:39, Info                  CSI    0000034b [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:26{13}]"systemcpl.dll" from store
     Line 21588: 2012-11-20 04:27:39, Info                  CSI    0000034c [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"slmgr.vbs" from store
     Line 21589: 2012-11-20 04:27:39, Info                  CSI    0000034d [SR] Cannot repair member file [l:24{12}]"bthprops.cpl" of Microsoft-Windows-BTH-USER, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21590: 2012-11-20 04:27:39, Info                  CSI    0000034e [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
     Line 21591: 2012-11-20 04:27:39, Info                  CSI    0000034f [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"bthprops.cpl"; source file in store is also corrupted
     Line 21592: 2012-11-20 04:27:39, Info                  CSI    00000350 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"slmgr.vbs" from store
     Line 21595: 2012-11-20 04:27:39, Info                  CSI    00000352 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"user32.dll" from store
     Line 21598: 2012-11-20 04:27:40, Info                  CSI    00000354 [SR] Cannot repair member file [l:22{11}]"ShvlRes.dll" of Microsoft-Windows-Shell-MultiplayerInboxGames-Spades, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 21599: 2012-11-20 04:27:40, Info                  CSI    00000355 [SR] This component was referenced by [l:216{108}]"Microsoft-Windows-Shell-MultiplayerInboxGames-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Internet Spades"
     Line 21604: 2012-11-20 04:27:41, Info                  CSI    00000358 [SR] Could not reproject corrupted file [ml:520{260},l:110{55}]"\??\C:\Program Files\Microsoft Games\Multiplayer\Spades"\[l:22{11}]"ShvlRes.dll"; source file in store is also corrupted
     Line 21607: 2012-11-20 04:27:41, Info                  CSI    0000035a [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:20{10}]"user32.dll" from store
     Line 21610: 2012-11-20 04:27:41, Info                  CSI    0000035c [SR] Repairing corrupted file [ml:48{24},l:46{23}]"\??\C:\Windows\SysWOW64"\[l:18{9}]"slwga.dll" from store
     Line 21613: 2012-11-20 04:27:41, Info                  CSI    0000035e [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:18{9}]"slwga.dll" from store
     Line 21614: 2012-11-20 04:27:41, Info                  CSI    0000035f [SR] Cannot repair member file [l:22{11}]"bthserv.dll" of Microsoft.Windows.Hardware.Devices.ClassInstaller.BLUETOOTH-DriverClass, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21615: 2012-11-20 04:27:41, Info                  CSI    00000360 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
     Line 21616: 2012-11-20 04:27:41, Info                  CSI    00000361 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"bthserv.dll"; source file in store is also corrupted
     Line 21617: 2012-11-20 04:27:41, Info                  CSI    00000362 [SR] Cannot repair member file [l:48{24}]"BthpanContextHandler.dll" of Microsoft-Windows-BthpanContextHandler, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21618: 2012-11-20 04:27:41, Info                  CSI    00000363 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
     Line 21619: 2012-11-20 04:27:41, Info                  CSI    00000364 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:48{24}]"BthpanContextHandler.dll"; source file in store is also corrupted
     Line 21620: 2012-11-20 04:27:41, Info                  CSI    00000365 [SR] Cannot repair member file [l:26{13}]"bthpanapi.dll" of Microsoft-Windows-BluetoothPanAPI, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
     Line 21621: 2012-11-20 04:27:41, Info                  CSI    00000366 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
     Line 21622: 2012-11-20 04:27:41, Info                  CSI    00000367 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:26{13}]"bthpanapi.dll"; source file in store is also corrupted
    - then I don't need to go hunting again!
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #19

    ..OK - it wasn't as bad as it looked at first glance.... only 5 files needed work.


    I've uploaded a file - ichief.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
    Please download and save it.
    Right-click on the saved file and select Extract all...
    Change the target to C:\ and click on Extract
    This should create a folder C:\ichief
    Close all windows (it would be a good idea to print these instructions!)
    Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
    Pick that
    You'll have to log in with your username and password.
    Pick the option to use a Command Prompt
    At the prompt type
    DIR C:\ichief
    hit the enter key - if you get a 'Not Found' error try
    DIR D:\ichief
    or
    DIR E:\ichief

    The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

    XCOPY <drive>:\ichief <drive>:\windows\winsxs /y /i /s /v /h

    run the command (it should take almost no time)and when the prompt returns, type
    EXIT
    and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
    Now run SFC /SCANNOW in an Elevated Command Prompt
    then reboot and attch the new CBS.log file to your response

    Also run a new CheckSUR, and post the new CheckSUR.log file.
    Last edited by NoelDP; 22 Nov 2012 at 10:55. Reason: remove SkyDrive
      My Computer


  10. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #20

    I can't seem to get into the repair computer option. When I restart and press F8, and select repair computer, it comes up with :

    status: 0xc000000f

    Info: The boot selection failed because a required device is inaccessible.

    =/
      My Computer


 
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