Frequent BSOD and rebooting, memory dump?

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  1. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #21

    This is not a 'preferred scenario' - as if you needed to be told!
    I'm not sure where to go from here - bear with me, and I'll call in the troops, and do some research.
      My Computer


  2. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #22

    Has a solution been found to this problem yet? I'm still getting random BSOD->restarts =/. Thanks in advance.
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #23

    Upload the dumps so we can check.
      My Computer


  4. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #24

    Done.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #25

    Were there no BSOD-s after 22-11-12? You got just one recent one on 6-12-12?
    Upload a screenshot of Summary tab using Speccy:

    This dump files comes yet again with bugcheck 24.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff880093fc7d8, fffff880093fc030, fffff880012e6c73}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFcbTableCompare+3 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    NTFS_FILE_SYSTEM (24)
        If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record and context record. Do a .cxr
        on the 3rd parameter and then kb to obtain a more informative stack
        trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff880093fc7d8
    Arg3: fffff880093fc030
    Arg4: fffff880012e6c73
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_RECORD:  fffff880093fc7d8 -- (.exr 0xfffff880093fc7d8)
    ExceptionAddress: fffff880012e6c73 (Ntfs!NtfsFcbTableCompare+0x0000000000000003)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff880093fc030 -- (.cxr 0xfffff880093fc030)
    rax=0780000000000552 rbx=030104fffff8a000 rcx=fffffa800788e640
    rdx=fffff880093fcb10 rsi=fffff880093fcb10 rdi=fffffa800788e640
    rip=fffff880012e6c73 rsp=fffff880093fca18 rbp=fffff880093fcae0
     r8=030104fffff8a020  r9=0000ffffffffffff r10=fffff88001290180
    r11=fffff880093fcb58 r12=fffff880093fcbb4 r13=0000000000000000
    r14=fffffa800788e180 r15=fffffa800788e180
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    Ntfs!NtfsFcbTableCompare+0x3:
    fffff880`012e6c73 498b08          mov     rcx,qword ptr [r8] ds:002b:030104ff`fff8a020=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  PMB.exe
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003312100
    GetUlongFromAddress: unable to read from fffff800033121c0
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    Ntfs!NtfsFcbTableCompare+3
    fffff880`012e6c73 498b08          mov     rcx,qword ptr [r8]
    
    FAULTING_IP: 
    Ntfs!NtfsFcbTableCompare+3
    fffff880`012e6c73 498b08          mov     rcx,qword ptr [r8]
    
    BUGCHECK_STR:  0x24
    
    LAST_CONTROL_TRANSFER:  from fffff8000310c4bd to fffff880012e6c73
    
    STACK_TEXT:  
    fffff880`093fca18 fffff800`0310c4bd : fffff880`093fcb58 fffffa80`078758c0 00000000`00000001 fffffa80`0a74a640 : Ntfs!NtfsFcbTableCompare+0x3
    fffff880`093fca20 fffff800`0310c535 : fffff880`093fcb90 fffffa80`06bcfab0 fffffa80`06ba3501 fffff880`093fcb10 : nt!FindNodeOrParent+0x3d
    fffff880`093fca50 fffff880`012e51a9 : 07800000`00000552 00000000`00000000 fffff8a0`0f6008e0 fffff880`012e1e55 : nt!RtlLookupElementGenericTableFullAvl+0x15
    fffff880`093fca80 fffff880`012b6d8b : fffffa80`06ba3500 fffffa80`0788e180 fffffa80`06ba3500 07800000`00000552 : Ntfs!NtfsCreateFcb+0x79
    fffff880`093fcb60 fffff880`012db179 : fffff880`0928c270 fffffa80`06bcfab0 fffffa80`06ba3500 00000000`00000000 : Ntfs!NtfsOpenFile+0x1cb
    fffff880`093fcd50 fffff880`01243a3d : fffffa80`06ba3500 fffffa80`06bcfab0 fffff880`0928c270 fffffa80`0a74a600 : Ntfs!NtfsCommonCreate+0xc49
    fffff880`093fcf30 fffff800`030dacb7 : fffff880`0928c1e0 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
    fffff880`093fcf60 fffff800`030dac78 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KySwitchKernelStackCallout+0x27
    fffff880`0928c0b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  Ntfs!NtfsFcbTableCompare+3
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Ntfs
    
    IMAGE_NAME:  Ntfs.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d79997b
    
    STACK_COMMAND:  .cxr 0xfffff880093fc030 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFcbTableCompare+3
    
    BUCKET_ID:  X64_0x24_Ntfs!NtfsFcbTableCompare+3
    
    Followup: MachineOwner
    ---------
    Unplug your HDD and see if you're getting BSOD-s. How old is this HDD btw? and is windows installed on the HDD or SSD?

    Make a scan with Windows Defender offline:

    Post back results.
      My Computer


  6. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #26

    Ran the scan, it didn't seem to detect anything. Here's the pic from the speccy program, and also received a BSOD two separate times when I tried to run a movie. Attached the dumpfiles.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #27

    Will take a look at them.


    Hard drive test both short and long with:

    DOS version of Seatools:
      My Computer


  8. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #28

    And done.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #29

    Good. What about Seatools for DOS? And this part:
    Unplug your HDD and see if you're getting BSOD-s. How old is this HDD btw? and is windows installed on the HDD or SSD?
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
    Errors are sometimes found after 8 passes.
    Do this test overnight, before going to bed.
      My Computer


  10. Posts : 19
    Microsoft Windows 7 Ultimate 64-bit
    Thread Starter
       #30

    Ran memtest overnight for 8 passes, there were 0 errors. Unplugged my HD and seeing if I get the random BSOD's restarts. I'll get back to you in a day or two, or if my computer decides to randomly restart again. Thanks.
      My Computer


 
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