BSOD help

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  1. Posts : 15
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD help


    Hello Forum folks!

    I haven't noticed a particular time or program being used when this happens. I also get an IE has stopped working nag screen on a regular basis but only sometimes will it have crashed other times it just seems as if it has refreshed the page.

    Have enclosed SF zip well I think I have!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Install Service pack 1.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17118.x86fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

    Scan the system for possible virus infection.


    Let us know the results.
      My Computer


  3. Posts : 15
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thanks for the reply Arc..

    couple of things...firstly, I'm having problems installing SP1 by any of the ways suggested, burning the iso, tried mounting it (not literally!! lol). DL'ed from MSDN, DL'ed through updates...all failed. Tried the System Readiness Tool as well.. any ideas?

    next is Memtest, it's prob very easy but how do I a) select how many passes it does? when I tried it, it was up to 10 I think and still going! and b) How do I get the info from memtest into a format where I can post it?

    Cheers muchly
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    For memtest, it will run still you stop it, and you can post some camera snaps if needed. If you see the red lines there, it is failing.

    For SP1, try Windows Update - Reset.
      My Computer


  5. Posts : 15
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Memtest showing up red so it looks like it's time for some new memory...system specs say its Samsung DDR3 but Crucial scanner says I should buy DDR2!! Which is double the price!

    My SP1 update problem is still ongoing, tried both the options on the page you suggested..but in update history it still has 3 instances of failed SP1 update and is showing SP1 as downloaded and ready to install?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Have you tried the Windows Update - Reset?
      My Computer


  7. Posts : 15
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Yep, tried both the options on that page...the reset on its own and the reset and re-register...Have done a re-install of Windows and tried updating from dvd...failed, just gonna try through updates again
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Sorry for jumping in but I think the ram failure is preventing you from getting windows updates. Try removing the stick which is damaged and see if windows updates.
      My Computer


  9. Posts : 15
    Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    On Memtest does the info below the column headers appear when test starts or only when there are problems? Only because when I tried with both sticks in, the info/addresses were there straight away, white on red, then I tried one stick and there wasn't any info so wasn't sure if it was working or not! I thnk they are DIMM's (2 blue slots, 2 brown/black) does that make a difference?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    With two sticks, memtest came out as white on red?

    Now check the sticks individually, one by one, in different slots.
      My Computer


 
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