Windows 7: BSOD help

Hello Forum folks!

I haven't noticed a particular time or program being used when this happens. I also get an IE has stopped working nag screen on a regular basis but only sometimes will it have crashed other times it just seems as if it has refreshed the page.

Have enclosed SF zip well I think I have!

► Install Service pack 1.
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

Thanks for the reply Arc..

couple of things...firstly, I'm having problems installing SP1 by any of the ways suggested, burning the iso, tried mounting it (not literally!! lol). DL'ed from MSDN, DL'ed through updates...all failed. Tried the System Readiness Tool as well.. any ideas?

next is Memtest, it's prob very easy but how do I a) select how many passes it does? when I tried it, it was up to 10 I think and still going! and b) How do I get the info from memtest into a format where I can post it?

Cheers muchly

For memtest, it will run still you stop it, and you can post some camera snaps if needed. If you see the red lines there, it is failing.

For SP1, try Windows Update - Reset.

Memtest showing up red so it looks like it's time for some new memory...system specs say its Samsung DDR3 but Crucial scanner says I should buy DDR2!! Which is double the price!

My SP1 update problem is still ongoing, tried both the options on the page you suggested..but in update history it still has 3 instances of failed SP1 update and is showing SP1 as downloaded and ready to install?

Have you tried the Windows Update - Reset?

Yep, tried both the options on that page...the reset on its own and the reset and re-register...Have done a re-install of Windows and tried updating from dvd...failed, just gonna try through updates again

Sorry for jumping in but I think the ram failure is preventing you from getting windows updates. Try removing the stick which is damaged and see if windows updates.

On Memtest does the info below the column headers appear when test starts or only when there are problems? Only because when I tried with both sticks in, the info/addresses were there straight away, white on red, then I tried one stick and there wasn't any info so wasn't sure if it was working or not! I thnk they are DIMM's (2 blue slots, 2 brown/black) does that make a difference?

With two sticks, memtest came out as white on red?

Now check the sticks individually, one by one, in different slots.