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Windows 7: BSOD help

18 Nov 2012   #1
lap1ngtong69

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD help

Hello Forum folks!

I haven't noticed a particular time or program being used when this happens. I also get an IE has stopped working nag screen on a regular basis but only sometimes will it have crashed other times it just seems as if it has refreshed the page.

Have enclosed SF zip well I think I have!


My System SpecsSystem Spec
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18 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Install Service pack 1.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.x86fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Scan the system for possible virus infection.
Let us know the results.
My System SpecsSystem Spec
21 Nov 2012   #3
lap1ngtong69

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the reply Arc..

couple of things...firstly, I'm having problems installing SP1 by any of the ways suggested, burning the iso, tried mounting it (not literally!! lol). DL'ed from MSDN, DL'ed through updates...all failed. Tried the System Readiness Tool as well.. any ideas?

next is Memtest, it's prob very easy but how do I a) select how many passes it does? when I tried it, it was up to 10 I think and still going! and b) How do I get the info from memtest into a format where I can post it?

Cheers muchly
My System SpecsSystem Spec
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21 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For memtest, it will run still you stop it, and you can post some camera snaps if needed. If you see the red lines there, it is failing.

For SP1, try Windows Update - Reset.
My System SpecsSystem Spec
22 Nov 2012   #5
lap1ngtong69

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Memtest showing up red so it looks like it's time for some new memory...system specs say its Samsung DDR3 but Crucial scanner says I should buy DDR2!! Which is double the price!

My SP1 update problem is still ongoing, tried both the options on the page you suggested..but in update history it still has 3 instances of failed SP1 update and is showing SP1 as downloaded and ready to install?
My System SpecsSystem Spec
22 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Have you tried the Windows Update - Reset?
My System SpecsSystem Spec
22 Nov 2012   #7
lap1ngtong69

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yep, tried both the options on that page...the reset on its own and the reset and re-register...Have done a re-install of Windows and tried updating from dvd...failed, just gonna try through updates again
My System SpecsSystem Spec
22 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sorry for jumping in but I think the ram failure is preventing you from getting windows updates. Try removing the stick which is damaged and see if windows updates.
My System SpecsSystem Spec
22 Nov 2012   #9
lap1ngtong69

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

On Memtest does the info below the column headers appear when test starts or only when there are problems? Only because when I tried with both sticks in, the info/addresses were there straight away, white on red, then I tried one stick and there wasn't any info so wasn't sure if it was working or not! I thnk they are DIMM's (2 blue slots, 2 brown/black) does that make a difference?
My System SpecsSystem Spec
22 Nov 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

With two sticks, memtest came out as white on red?

Now check the sticks individually, one by one, in different slots.
My System SpecsSystem Spec
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 BSOD help




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