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Windows 7: BSOD playing games (mass effect,...) or working on windows 0x0000007e

19 Nov 2012   #1
Sonicsnake

Windows 7 Ultimate x64
 
 
BSOD playing games (mass effect,...) or working on windows 0x0000007e

Hello!

I have a problem with my ATI card, it makes a BSOD everytime when i play games or even shifting from Intel video card to ATI just for working... it works normally for a variable time and the bsod appears.

Thank you for reading this thread and for help <(_ _)>


My System SpecsSystem Spec
.
19 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip does not contain any crash dump.

Dump Files - Configure Windows to Create on BSOD

Follow it manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump.

Update the crash dump here.
My System SpecsSystem Spec
20 Nov 2012   #3
Sonicsnake

Windows 7 Ultimate x64
 
 

I followed from C:\Windows\Minidump and these are the files
My System SpecsSystem Spec
.

20 Nov 2012   #4
Sonicsnake

Windows 7 Ultimate x64
 
 

My System SpecsSystem Spec
20 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, it is caused by the display driver, atikmdag, sys, and which is extremely old.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000094, fffff8800500c779, fffff88007f8df38, fffff88007f8d790}

Probably caused by : atipmdag.sys ( atipmdag+374779 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff8800500c779, The address that the exception occurred at
Arg3: fffff88007f8df38, Exception Record Address
Arg4: fffff88007f8d790, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atipmdag+374779
fffff880`0500c779 41f7f0          div     eax,r8d

EXCEPTION_RECORD:  fffff88007f8df38 -- (.exr 0xfffff88007f8df38)
ExceptionAddress: fffff8800500c779 (atipmdag+0x0000000000374779)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff88007f8d790 -- (.cxr 0xfffff88007f8d790)
rax=0000000000337f98 rbx=fffff88007f8e1c0 rcx=0000000000337f98
rdx=0000000000000000 rsi=fffffa8007dc9400 rdi=fffff88004c98000
rip=fffff8800500c779 rsp=fffff88007f8e170 rbp=0000000000000026
 r8=0000000000000000  r9=000000000000b365 r10=fffff88007f8e1c0
r11=fffff88005201b80 r12=0000000000000000 r13=00000000ffffffff
r14=00000000000009dd r15=00000000000009de
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
atipmdag+0x374779:
fffff880`0500c779 41f7f0          div     eax,r8d
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

LAST_CONTROL_TRANSFER:  from fffffa8007de58c8 to fffff8800500c779

STACK_TEXT:  
fffff880`07f8e170 fffffa80`07de58c8 : 00000000`00000002 fffff880`050785a0 fffff880`07da4000 fffff880`07f8e250 : atipmdag+0x374779
fffff880`07f8e178 00000000`00000002 : fffff880`050785a0 fffff880`07da4000 fffff880`07f8e250 fffff880`0500b8a1 : 0xfffffa80`07de58c8
fffff880`07f8e180 fffff880`050785a0 : fffff880`07da4000 fffff880`07f8e250 fffff880`0500b8a1 00000000`00000027 : 0x2
fffff880`07f8e188 fffff880`07da4000 : fffff880`07f8e250 fffff880`0500b8a1 00000000`00000027 fffff880`bebe0031 : atipmdag+0x3e05a0
fffff880`07f8e190 fffff880`07f8e250 : fffff880`0500b8a1 00000000`00000027 fffff880`bebe0031 fffffa80`05998000 : 0xfffff880`07da4000
fffff880`07f8e198 fffff880`0500b8a1 : 00000000`00000027 fffff880`bebe0031 fffffa80`05998000 fffffa80`07e5aac8 : 0xfffff880`07f8e250
fffff880`07f8e1a0 00000000`00000027 : fffff880`bebe0031 fffffa80`05998000 fffffa80`07e5aac8 fffff880`07f8e250 : atipmdag+0x3738a1
fffff880`07f8e1a8 fffff880`bebe0031 : fffffa80`05998000 fffffa80`07e5aac8 fffff880`07f8e250 fffffa80`07dc9400 : 0x27
fffff880`07f8e1b0 fffffa80`05998000 : fffffa80`07e5aac8 fffff880`07f8e250 fffffa80`07dc9400 00337f98`00000000 : 0xfffff880`bebe0031
fffff880`07f8e1b8 fffffa80`07e5aac8 : fffff880`07f8e250 fffffa80`07dc9400 00337f98`00000000 0000b345`00337f98 : 0xfffffa80`05998000
fffff880`07f8e1c0 fffff880`07f8e250 : fffffa80`07dc9400 00337f98`00000000 0000b345`00337f98 00000000`00000000 : 0xfffffa80`07e5aac8
fffff880`07f8e1c8 fffffa80`07dc9400 : 00337f98`00000000 0000b345`00337f98 00000000`00000000 b3650000`04fd2ac6 : 0xfffff880`07f8e250
fffff880`07f8e1d0 00337f98`00000000 : 0000b345`00337f98 00000000`00000000 b3650000`04fd2ac6 fa8007de`65980081 : 0xfffffa80`07dc9400
fffff880`07f8e1d8 0000b345`00337f98 : 00000000`00000000 b3650000`04fd2ac6 fa8007de`65980081 fa8007de`8731ffff : 0x00337f98`00000000
fffff880`07f8e1e0 00000000`00000000 : b3650000`04fd2ac6 fa8007de`65980081 fa8007de`8731ffff 08000402`0000ffff : 0x0000b345`00337f98


FOLLOWUP_IP: 
atipmdag+374779
fffff880`0500c779 41f7f0          div     eax,r8d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atipmdag+374779

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atipmdag

IMAGE_NAME:  atipmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5f8d12

STACK_COMMAND:  .cxr 0xfffff88007f8d790 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atipmdag+374779

BUCKET_ID:  X64_0x7E_atipmdag+374779

Followup: MachineOwner
---------

2: kd> lmvm atipmdag
start             end                 module name
fffff880`04c98000 fffff880`052bd000   atipmdag   (no symbols)           
    Loaded symbol image file: atipmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atipmdag.sys
    Image name: atipmdag.sys
    Timestamp:        Fri Jul 17 01:56:58 2009(4A5F8D12)
    CheckSum:         005E0711
    ImageSize:        00625000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
First search for any update in Acer's Place, http://support.acer.com/product/defa...x?modelId=1142, but all those are apparently very old.

You may search in Acer Aspire 8935G Windows 7 Drivers | Laptop Software too.

Or from ATI's website, AMD Graphics Drivers & Software

Let us know the results.
My System SpecsSystem Spec
20 Nov 2012   #6
Sonicsnake

Windows 7 Ultimate x64
 
 

Thank you ^^... I will inform you
My System SpecsSystem Spec
29 Dec 2012   #7
Sonicsnake

Windows 7 Ultimate x64
 
 

Hello, i tried to install the newest driver for my ati card but i cannot, the screen became black in the installation and it says after restarting my machine that the driver is not installed. i still have the same problem even after installing win8.
Thanks
My System SpecsSystem Spec
29 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.
My System SpecsSystem Spec
29 Dec 2012   #9
Sonicsnake

Windows 7 Ultimate x64
 
 

The same problem... even after installing only the display driver.... I've installed win8 and i still had the same problem but without a bsod. The screen become black then white then red then green and the pc stop working.
My System SpecsSystem Spec
30 Dec 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

► Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

► Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

► Stress test the CPU.
Hardware - Stress Test With Prime95
My System SpecsSystem Spec
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