Windows 7: BSOD's on startup

jhutch · 19 Nov 2012

I received my first crash a few days ago while playing a game. Since then I have been crashing during the startup process nearly every time. I was able to salvage the minidumps. I've tried startup recovery, system recovery and memory testing.

Thanks for any help!

Arc · 19 Nov 2012

Welcome aboard.

Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Uninstall TuneUp Utilities, too.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffffa800bb932c0, fffff98007da4e10, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+34d5 )

Followup: MachineOwner
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Do you have any of the programs listed in pxHelp20.sys programs ? If so, uninstall it.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

jhutch · 19 Nov 2012

Hi, thanks a bunch. I actually already tried uninstalling AVG last night to no avail. I will look over your other recommendations a bit later as these issue are on my home pc.

Thanks!

jhutch · 19 Nov 2012

Attached the nfo file. I disabled startup and have yet to crash. I have noticed however my system is running noticeably slower.

Arc · 20 Nov 2012

You have Adobe master collection installed. So possibly there is lightroom. Uninstall that component.

Also, uninstall MagicDisc, at least as a test.

jhutch · 20 Nov 2012

I think I've figured this sucker out. I noticed on startup I was missing a fan sound. I also saw in my browser window that the text was rendering really odd. I ended up swapping my video card into a different pci-e slot and so far everything has been back to normal.

Arc · 20 Nov 2012

Good to know

Windows 7: BSOD's on startup

BSOD's on startup problems?