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Windows 7: BSOD's on startup

19 Nov 2012   #1
jhutch

Windows 7 64bit
 
 
BSOD's on startup

I received my first crash a few days ago while playing a game. Since then I have been crashing during the startup process nearly every time. I was able to salvage the minidumps. I've tried startup recovery, system recovery and memory testing.

Thanks for any help!


My System SpecsSystem Spec
.
19 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Uninstall AVG. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Uninstall TuneUp Utilities, too.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffffa800bb932c0, fffff98007da4e10, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+34d5 )

Followup: MachineOwner
---------
Do you have any of the programs listed in pxHelp20.sys programs ? If so, uninstall it.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
19 Nov 2012   #3
jhutch

Windows 7 64bit
 
 

Hi, thanks a bunch. I actually already tried uninstalling AVG last night to no avail. I will look over your other recommendations a bit later as these issue are on my home pc.

Thanks!
My System SpecsSystem Spec
.

19 Nov 2012   #4
jhutch

Windows 7 64bit
 
 

Attached the nfo file. I disabled startup and have yet to crash. I have noticed however my system is running noticeably slower.
My System SpecsSystem Spec
20 Nov 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You have Adobe master collection installed. So possibly there is lightroom. Uninstall that component.

Also, uninstall MagicDisc, at least as a test.
My System SpecsSystem Spec
20 Nov 2012   #6
jhutch

Windows 7 64bit
 
 

I think I've figured this sucker out. I noticed on startup I was missing a fan sound. I also saw in my browser window that the text was rendering really odd. I ended up swapping my video card into a different pci-e slot and so far everything has been back to normal.
My System SpecsSystem Spec
20 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good to know
My System SpecsSystem Spec
Reply

 BSOD's on startup




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