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Windows 7: Windows Explorer Crashes

26 Nov 2012   #121
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So C:\my documents has the same problem.. but not in your wifes profile. "There doesnt seem to be a particular folder or file type which causes it.""=> Very unlikely... there must be some file/folder causing it!

Open c:\my documents ... what files do you see (not the folders)? Open a WORD file there, and EXCEL file, mp3 file etc if located there. All in root of c:\my documents. Problems?

Now open a subfolder. Do the same.

Most likely it's a video like MOV, DIVX, WMV, AVI that's causing problems.

How many files (no folders) are in c:\my documents?


My System SpecsSystem Spec
.
26 Nov 2012   #122
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
So C:\my documents has the same problem.. but not in your wifes profile. "There doesnt seem to be a particular folder or file type which causes it.""=> Very unlikely... there must be some file/folder causing it!

Open c:\my documents ... what files do you see (not the folders)? Open a WORD file there, and EXCEL file, mp3 file etc if located there. All in root of c:\my documents. Problems?

Now open a subfolder. Do the same.

Most likely it's a video like MOV, DIVX, WMV, AVI that's causing problems.

How many files (no folders) are in c:\my documents?
Ok - I understand what you are thinking but that is simply not the case. I just opened c:\My Documents and it crashed immediately.

My 2nd attempt, I looked in a folder which contained only JPEGs - it was fine.

Then I looked in a folder which happened to be empty and explorer crashed.

I restarted...........

Went back into C:\ My Docs - looked in a folder which contained both word and pdf docs, and it crashed.

Restarted...........

Went back into C:\my docs - looked in the same folder which previously crashed - it was OK. Opened some word docs and PDFs - no problems.

Went back into C:\my docs and explorer crashed immediately.

Driving me and doesnt seem to follow any particular trait. No specific folder, no specific file type........

Like you, I would have thought a particular file type or folder was causing this issue but this doesnt seem to be the case.
My System SpecsSystem Spec
26 Nov 2012   #123
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
So C:\my documents has the same problem.. but not in your wifes profile. "There doesnt seem to be a particular folder or file type which causes it.""=> Very unlikely... there must be some file/folder causing it!

Open c:\my documents ... what files do you see (not the folders)? Open a WORD file there, and EXCEL file, mp3 file etc if located there. All in root of c:\my documents. Problems?

Now open a subfolder. Do the same.

Most likely it's a video like MOV, DIVX, WMV, AVI that's causing problems.

How many files (no folders) are in c:\my documents?
I have 54 folder with 369 files in total.

I have JPEGs, excel, PDF, word, text docs, mp3, powerpoint
My System SpecsSystem Spec
.

26 Nov 2012   #124
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

I just accessed My computer\C:drive and it crashed immediately..............didn't even get as far as accessing my documents folder!

This has just happened twice..........click windows explorer on my tool bar at the bottom of the screen, click C drive and explorer crashes immediately
My System SpecsSystem Spec
27 Nov 2012   #125
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
I just accessed My computer\C:drive and it crashed immediately..............didn't even get as far as accessing my documents folder!

This has just happened twice..........click windows explorer on my tool bar at the bottom of the screen, click C drive and explorer crashes immediately
I thought it was just a problem with "my documents"????

why not simply do this:
  • Copy my documents, my music, my pictures, %userprofile%\desktop .... all your important stuff to c:\transfer\my documents, c:\transfer\my pictures etc.
  • Create a new user account and logon with it
  • Move files from c:\transfer to "my documents", "my pictures" etc of new user.
  • Test if new user works fine.
  • Delete old user account and its files
My System SpecsSystem Spec
27 Nov 2012   #126
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

It was just a problem with my Docs!!!!!!!!!!!!!!!!

That was the first time it had crashed like that.
My System SpecsSystem Spec
27 Nov 2012   #127
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
It was just a problem with my Docs!!!!!!!!!!!!!!!!

That was the first time it had crashed like that.
but now you have problems in many folders... correct?
My System SpecsSystem Spec
27 Nov 2012   #128
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
It was just a problem with my Docs!!!!!!!!!!!!!!!!

That was the first time it had crashed like that.
but now you have problems in many folders... correct?
If this is the case then delete all files/folders in C:\my documents
If that does crash ... do it from your wife's account.

Still same problem in C:\ ? And many other places?
My System SpecsSystem Spec
04 Dec 2012   #129
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi Kaktussoft,

Sorry, I have been away with work so not had the opportunity to spend any time trying to fix this issue.

I have a back up of all my profile docs (and my wifes). If I delete my user profile and create a new one can I just restore those docs to my new profile?
My System SpecsSystem Spec
04 Dec 2012   #130
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Hi Kaktussoft,

Sorry, I have been away with work so not had the opportunity to spend any time trying to fix this issue.

I have a back up of all my profile docs (and my wifes). If I delete my user profile and create a new one can I just restore those docs to my new profile?
Backup my document, my pictures, my music... et cetera.
Create a new acoount and restore the files in correct folder. Test if all works fine.

After some time you can delete old account (check delete all files or someting like that)
My System SpecsSystem Spec
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