Solved Windows Explorer Crashes

BarryBruce1975 said:

Kaktussoft said:

Or try Memtest86.com - Memory Diagnostic
But I think the tool not running is just one of your problems!? sfc gives errors as well. And windows explorer crashes sometimes. No virus?? Do you have a good virusscanner?

You have Windows 7 Home Premium 64 bit ..what language? You have a valid windows licence? Have a look at a sticker on laptop.. Certificate Of Authority (COA) sticker is it.

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Yes, win 7 HP 64 bit , in English (UK). Yes, its valid, it came pre-loaded on the laptop.

Im using avast - downloaded it about a week ago. Was using AVG. I have used the scanner but found nothing - will check again.

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BarryBruce1975 said:

Yes - on the base of the laptop with product key on it.

Checked on System - windows is activated

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Kaktussoft said:

Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso

There you can download the win7 HP 64bits english install DVD. But without a valid product key... It can't be activated

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Kaktussoft said:

BarryBruce1975 said:

Yes - on the base of the laptop with product key on it.

Checked on System - windows is activated

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It is a number like: TFPFY-VR9WW-4DQPF-GBF79-V8Q9C

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BarryBruce1975 said:

Kaktussoft said:

f8 "repair your computer"->memory diagnotics tool... asks you to reboot and on the fly modifies the bootmenu. It runs the same program as within windows!! So both fail

Yes create a system repair disc. And boot from it. You know how to change the boot order in BIOS? Be sure it only boots from DVD!! So temporary disable boot from harddisk! I must be sure it runs memory diagnostics from cd/dvd

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Yes- both fail, really concerned by that I must admit.

I will create the disc - cant remember how to change bios settings to boot from disc. I will check the net for instructions.

Should I be concerned by the results so far?

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BarryBruce1975 said:

Kaktussoft said:

Windows 7 Home Premium SP1-U ISO
English x64: X17-58997.iso

There you can download the win7 HP 64bits english install DVD. But without a valid product key... It can't be activated

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I bought the laptop from a reputable store - less than 1 yr old and still under guarantee.

Is my anti-virus scanner OK?

So, from the link above can I download a copy and use my product key (presuming its valid?

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Kaktussoft said:

Or try Memtest86.com - Memory Diagnostic

Is there any point in using this 3rd party test?

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BarryBruce1975 said:

Kaktussoft said:

Or try Memtest86.com - Memory Diagnostic

Is there any point in using this 3rd party test?

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I want to know if your memory is running fine!

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BarryBruce1975 said:

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

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BarryBruce1975 said:

Hi Kaktussoft,

At the moment I am backing up my docs before I run the memory check and then embark on fixing this issue (potential with a windows reinstall)

I managed to find my laptop manual. As it turns out, I have a recovery partition on my drive - this contains windows and other utilities installed at factory. Would it be 'safe' to assume the recovery partition is fine to use as a method for repairing/re-installing W7?

Thanks

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Kaktussoft said:

BarryBruce1975 said:

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

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You can run memory diagnostics from cd/dvd! Memtest86.com - Memory Diagnostic

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BarryBruce1975 said:

Kaktussoft said:

BarryBruce1975 said:

Hi,

Im having trouble finding the BIOS setting to boot from USB so I can run the memory test prog. I accessed the BIOS settings and boot options but there was no selection available for USB. Think im doing something wrong?!

Click to expand...

You can run memory diagnostics from cd/dvd! Memtest86.com - Memory Diagnostic

Click to expand...

Yes - I seen that. If I run from dvd will I not have the same problem with boot order?

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BarryBruce1975 said:

Hi,

Ok-got access and currently running the test. How many passes should I complete?

Thanks

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