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Windows 7: Windows Explorer Crashes

20 Nov 2012   #31
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
I tried to run Memory Diagnostic Tool from Admin Tools but it crashed. Should I try it in another mode?
Do the chkdsk command first.

to run Memory Diagnostic Tool :
Boot your machine and tap F8 multiple times (once every half second). Now you see a menu with "safe mode", "safe mode networking" etc.
Also a option "repair your computer". Select it, follow instructions. Then select Memory Diagnostic Tool . Works?
I tried it from Boot and the same thing happens. The screen goes black, and HDD stops, then nothing - left it for 2-3 mins but laptop acts as though its alseep (power light on, screen backlit but black, no systems running).


My System SpecsSystem Spec
.
20 Nov 2012   #32
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi Kaktussoft,

Results of chkdsk are on page 3
My System SpecsSystem Spec
20 Nov 2012   #33
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Checking file system on C: The type of the file system is NTFS. Volume label is OS. A disk check has been scheduled. Windows will now check the disk. CHKDSK is verifying files (stage 1 of 3)... 312064 file records processed. File verification completed. 378 large file records processed. 0 bad file records processed. 0 EA records processed. 60 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 390082 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... 312064 file SDs/SIDs processed. Cleaning up 10 unused index entries from index $SII of file 0x9. Cleaning up 10 unused index entries from index $SDH of file 0x9. Cleaning up 10 unused security descriptors. Security descriptor verification completed. 39010 data files processed. CHKDSK is verifying Usn Journal... 35154352 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 293028863 KB total disk space. 182743744 KB in 182489 files. 207840 KB in 39011 indexes. 0 KB in bad sectors. 423287 KB in use by the system. 65536 KB occupied by the log file. 109653992 KB available on disk. 4096 bytes in each allocation unit. 73257215 total allocation units on disk. 27413498 allocation units available on disk. Internal Info: 00 c3 04 00 48 61 03 00 37 42 06 00 00 00 00 00 ....Ha..7B...... 8f a5 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<........... 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ Windows has finished checking your disk. Please wait while your computer restarts.
Windows has checked the file system and found no problems. =>nice!
My System SpecsSystem Spec
.

20 Nov 2012   #34
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
I tried to run Memory Diagnostic Tool from Admin Tools but it crashed. Should I try it in another mode?
Do the chkdsk command first.

to run Memory Diagnostic Tool :
Boot your machine and tap F8 multiple times (once every half second). Now you see a menu with "safe mode", "safe mode networking" etc.
Also a option "repair your computer". Select it, follow instructions. Then select Memory Diagnostic Tool . Works?
I tried it from Boot and the same thing happens. The screen goes black, and HDD stops, then nothing - left it for 2-3 mins but laptop acts as though its alseep (power light on, screen backlit but black, no systems running).
So Memory Diagnostic Tool doesn't work from "repair your computer"?
Do you have a win7 install dvd to run it? Create a system repair disc and boot from it. System Repair Disc - Create
My System SpecsSystem Spec
20 Nov 2012   #35
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Yes (no probs found), but it just crashed again!

This is driving me insane!
My System SpecsSystem Spec
20 Nov 2012   #36
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Do the chkdsk command first.

to run Memory Diagnostic Tool :
Boot your machine and tap F8 multiple times (once every half second). Now you see a menu with "safe mode", "safe mode networking" etc.
Also a option "repair your computer". Select it, follow instructions. Then select Memory Diagnostic Tool . Works?
I tried it from Boot and the same thing happens. The screen goes black, and HDD stops, then nothing - left it for 2-3 mins but laptop acts as though its alseep (power light on, screen backlit but black, no systems running).
So Memory Diagnostic Tool doesn't work from "repair your computer"?
Do you have a win7 install dvd to run it? Create a system repair disc and boot from it. System Repair Disc - Create
I dont have a win7 disc - does that mean I need to create a system repair disc?
My System SpecsSystem Spec
20 Nov 2012   #37
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

f8 "repair your computer"->memory diagnotics tool... asks you to reboot and on the fly modifies the bootmenu. It runs the same program as within windows!! So both fail

Yes create a system repair disc. And boot from it. You know how to change the boot order in BIOS? Be sure it only boots from DVD!! So temporary disable boot from harddisk! I must be sure it runs memory diagnostics from cd/dvd
My System SpecsSystem Spec
20 Nov 2012   #38
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Or try http://www.memtest86.com/
But I think the tool not running is just one of your problems!? sfc gives errors as well. And windows explorer crashes sometimes. No virus?? Do you have a good virusscanner?

You have Windows 7 Home Premium 64 bit ..what language? You have a valid windows licence? Have a look at a sticker on laptop.. Certificate Of Authority (COA) sticker is it.
My System SpecsSystem Spec
20 Nov 2012   #39
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
f8 "repair your computer"->memory diagnotics tool... asks you to reboot and on the fly modifies the bootmenu. It runs the same program as within windows!! So both fail

Yes create a system repair disc. And boot from it. You know how to change the boot order in BIOS? Be sure it only boots from DVD!! So temporary disable boot from harddisk! I must be sure it runs memory diagnostics from cd/dvd
Yes- both fail, really concerned by that I must admit.

I will create the disc - cant remember how to change bios settings to boot from disc. I will check the net for instructions.

Should I be concerned by the results so far?
My System SpecsSystem Spec
20 Nov 2012   #40
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Or try Memtest86.com - Memory Diagnostic
But I think the tool not running is just one of your problems!? sfc gives errors as well. And windows explorer crashes sometimes. No virus?? Do you have a good virusscanner?

You have Windows 7 Home Premium 64 bit ..what language? You have a valid windows licence? Have a look at a sticker on laptop.. Certificate Of Authority (COA) sticker is it.
Yes, win 7 HP 64 bit , in English (UK). Yes, its valid, it came pre-loaded on the laptop.

Im using avast - downloaded it about a week ago. Was using AVG. I have used the scanner but found nothing - will check again.
My System SpecsSystem Spec
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