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Windows 7: Windows Explorer Crashes

20 Nov 2012   #1
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 
Windows Explorer Crashes

Hi all,

Needing some help diagnosing a problem. I have reviewed a couple of postings on here (obtained via google search) but they do not solve my problem.

3 days ago I updated my windows system (comprised of many updates) and I also installed MS Project 2007. Ever since then I have been experiencing problems with Windows Explorer crashing.

Things I have tried:-

I ran MSConfig and disabled all non-MS services - this didnt solve the problem.

I tried to run Memory Diagnostics (run on restart) - but my laptop doesnt restart properly, it just hangs and windows doesnt start up.

I've ran sfc /scannow and it tells me I've got file corruption, but that it is unable to fix.


It crashes when I look through 'My documents', haven't experienced the crash in any other scenario.....yet.


When win explorer crashes, I dont get the option to 'check for a solution', it just forces a restart.


Can anyone help

Thanks


My System SpecsSystem Spec
.

20 Nov 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Perform a system restore to a date prior to problems. And test if system is running fine then.
Install the windows updates one at a time and test again.
Finally install MS PROJECT 2007 again and test again.

Now you know what's causing the problem.
System Restore
My System SpecsSystem Spec
20 Nov 2012   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output
My System SpecsSystem Spec
.


20 Nov 2012   #4
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that
My System SpecsSystem Spec
20 Nov 2012   #5
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output
I have tried to view the cbs log and yes, as you say, access is denied. How do I make a copy so that I can view it/post it?
My System SpecsSystem Spec
20 Nov 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that
Strange!! Did you delete them? Disabled them?
My System SpecsSystem Spec
20 Nov 2012   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Do again: sfc/scannow
Post file c:\windows\logs\cbs\cbs.log
Maybe you have to make a copy first because of access denied.
I'm only interested in the bottom of file... only the sfc output
I have tried to view the cbs log and yes, as you say, access is denied. How do I make a copy so that I can view it/post it?
In windows explorer goto c:\windows\logs\cbs
right click on cbs.log and select copy. Now paste somewhere.
My System SpecsSystem Spec
20 Nov 2012   #8
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that
Strange!! Did you delete them? Disabled them?
No, didn't delete them, and don't think I disabled them. I thought it was weird when I look at it today....I would have expected to find quite a few.

Is there any way I can enable them? OR do you mean - I might have disabled the function?
My System SpecsSystem Spec
20 Nov 2012   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by BarryBruce1975 View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by BarryBruce1975 View Post
Hi kaktussoft,

The only system restore point available is one which was automatically created today.

I cant restore beyond that
Strange!! Did you delete them? Disabled them?
No, didn't delete them, and don't think I disabled them. I thought it was weird when I look at it today....I would have expected to find quite a few.

Is there any way I can enable them? OR do you mean - I might have disabled the function?
Did you access the partition from within linux,winxp? that makes them invalid (deletes them).

computer->rightclick properties->system security. Now you see on which disks it's enabled. Is it enabled on C-drive? configure it as well. How many space used, and what max space?
My System SpecsSystem Spec
20 Nov 2012   #10
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

OK - its on C-drive, 232.45 MB used for system protection, max usage 4% (10GB)
My System SpecsSystem Spec
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