Laptop freezes, crashes, BSOD and reboots at random

TheGrandAdmiral

New member
Hello,

This is my first post here in this forum. I have read the rules but I am not currently at my computer and will post my zip file when I am back. I have an ACER Aspire 8942G. My problem started around two weeks ago. I had to make a Skype call but my mozilla and skype started acting up (not responding) and then my computer crashed with a BSOD. It worked afterwards but later the day it crashed two or three times again. I got IRQL_NOT_LESS_OR_EQUAL and BAD_POOL_HEADER and some others that I don`t remember. Then two days later it started crashing at a regular interval (usually it happens around 15 - 16 in the afternoon, but there are some exceptions). It usually crashes two or three times and then it works (at least for now) afterwards it works properly. Then last week I noticed that it started rebooting itself without even a BSOD, before the crash it works properly and after the crash the computer slow down (it even takes almost a minute to shut down). From what I read it could be either bad RAM, bad motherboard or bad PSU. I will post my results a bit later today. Sorry.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I am sorry for the double post, but here are the logs that I managed to gather, I hope they will be sufficient :)
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
Code:
fffff880`0ad6a608  fffff880`082dd66cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x7b66c
The display is very recent, but not the latest. Try using the latest one.

Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
The ATI driver? I am not sure I understand the sentence properly. Could you elaborate a bit more what to do? :)
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
It gives me only the Driver Verification Tool that I have already installed (the version given) and I downloaded driver autodetect from AMD and it says that my driver is up to date.
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
I did what you recommended last night and installed the driver again. But today had another crash. I got distorted graphics this time and my computer froze so I had to force reboot it. Installed the driver third time I hope this time I have better results. I am uploading the sf scan of today.
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Well I activated it and after I restarted I get BSOD and does not allow me to access my computer. Had to go to another place. It froze not creating any dump file. It only says that there is a driver needing a debug. What to do now? It does not show me the option to enter Safe mode or I need to press F8 before that?
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
Is it causing the BSOD before you get into the desktop, take a picture of the screen and upload the picture.

Then boot into safe mode, Disable verifier.

In future you may need to apply it again.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Yes there is a BSOD just before the welcome screen. I will go and take the pic.
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
C9 is usually caused by any device driver, but which one in this case is not clear. The dump is not recorded as you told earlier, and the screen is also not showing anything more than the bugcheck code. In such a situation you may try Driver max, to find any driver that needs update.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Could it be caused by a hardware problem like bad RAM, bad power supply or bad motherboard?
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Well it showed 14 outdated drivers but I am a bit worried about this software (I know this might sound stupid) as I couldn't find those drivers from the website of the manufacturer (especially the chipset bus, the bridge). I am not that proficient with computers and am a bit worried about the install as I could get it wrong.
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire 8942G
OS
Windows 7 Ultimate 64bit
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