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Windows 7: BSOD Driver Power State Failure ntoskrnl.exe

20 Nov 2012   #1
Houmr9

Windows 7 Professional x64
 
 
BSOD Driver Power State Failure ntoskrnl.exe

Hey, my desktop computer keeps freezing here and there. I have a bad feeling it happens when working with my data HDD (not a system one). Some applications freeze and some not, I can restart, but it gets stuck when "Turning off" .. after few mins I get BSOD.

I've tried to boot up with driver Verifier and it freezes right after login screen .. no BSOD (within 30 mins).

The only thing I know from minidump is that it causes ntoskrnl.exe

Would someone help me to identify my problem?

Thanks in advance.


My System SpecsSystem Spec
.
20 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.
Code:
fffff880`0355b488  fffff880`010bb041Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x3f041
sptd.sys is the most well known causes of a crash in windows 7. There are some technical reason behind it is that much crash prone. It is a paer of Daemon tools, so better you uninstall Daemon Tools.

Also free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
21 Nov 2012   #3
Houmr9

Windows 7 Professional x64
 
 
Daemon tools out...

Hi, I did as you sugessted..

1) uninstalled Daemon Tools
2) unmarked a majority of aps from startup.

3) I also uninstalled Spybot Search and Destroy as I've heard it's not recommended
4) Uninstalled Catalyst Control Center and installed newest AMD graphics driver

Everything was ok during the day, until I started Skyrim and wanted to play for a while. It freezed when loading new location (this is quite common problem of Skyrim, so I'm not sure if it's connected with my problem) I was able to alt+tab to another programs, but it wasn't able to end skyrim process in ctrl+alt+del window so I selected restart. BUT it again stuck on "Shutting down" and after 6 minutes I got BSOD (the same error code as yesterday).

Attached is the diagnostic report again...

QUESTION: Would I hurt anything when I try to install this driver?
http://www.duplexsecure.com/en/downloads

Thanks for your help...
My System SpecsSystem Spec
.

22 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
fffff800`00b9cbd0  fffff880`01341cc0Unable to load image spzo.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for spzo.sys
*** ERROR: Module load completed but symbols could not be loaded for spzo.sys
 spzo+0x78cc0
I have no idea what is spzo.sys, assuming it is a malware.
can the system for possible virus infection.
Code:
fffff800`00b9c858  fffff880`041a35c2 USBPORT!USBPORT_Xdpc_iSetState+0x2a
fffff800`00b9c860  fffffa80`06aadce0
fffff800`00b9c868  00000000`00000000
fffff800`00b9c870  00000000`00000007
fffff800`00b9c878  fffff880`041b70a4 USBPORT!USBPORT_Core_DecIoRequestCount+0xe8
fffff800`00b9c880  fffffa80`05fae608
fffff800`00b9c888  fffff880`041a6f99 USBPORT!USBPORT_ReleaseEpListLock+0x21
fffff800`00b9c890  fffffa80`05fad1a0
fffff800`00b9c898  fffffa80`05fad101
fffff800`00b9c8a0  fffffa80`06aadce0
fffff800`00b9c8a8  00000000`00000000
fffff800`00b9c8b0  fffffa80`05fad1a0
fffff800`00b9c8b8  fffff880`041b531d USBPORT!USBPORT_Core_ProcessScatterGatherList+0x7e9
A lot of similar issues.

For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
22 Nov 2012   #5
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Navigate to C:\Windows\System32\Drivers\ and see if you find the spzo.sys there. Submit the file to Virus Total

https://www.virustotal.com/

It is a suspicious file, every reference I find is in a malware/virus type thread. A Guy
My System SpecsSystem Spec
22 Nov 2012   #6
Houmr9

Windows 7 Professional x64
 
 

Hey there, I think I'll have to format and reinstall the system.
I haven't found the spzo.sys file at all.
I have reinstalled the USB port drivers .. there were some Renesas Electronics USB 3.0 Host Controller Driver

BUT..what happened this evening...I left the computer idle and after 3 hours I've found my 2 volumes (both parts of one physical drive) have dissapeared from system. They reappeared after reboot.
It is SATA WD drive and it runs on AHCI mode. That's why I have a feeling the BSODs are connected with HDD. But I have checked it (chkdsk) and I use it (both partitions) all the day. So it seems to be a random thing. I'm lost and I don't want to reinstall, until I have an idea what's the problem.

Would you recommend a HD diag tool pls?

Cheers.
My System SpecsSystem Spec
22 Nov 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
18 Dec 2012   #8
Houmr9

Windows 7 Professional x64
 
 
HDD issues

Hey all, so I finally solved my problem. It was my data HDD as I said above. Removed it, bought a new one, moved the data and everything works fine.

BUT: first off I also reinstalled Win7 and once they started, they informed me that my HDD is wrong and I should replace it immediatelly (I guess I had this warning turned off somehow in previous install???) and they also freezed few times before I got the new HDD.

Thanks for your help anyway. I'll mark the post as solved.
My System SpecsSystem Spec
18 Dec 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All's well that ends well
My System SpecsSystem Spec
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 BSOD Driver Power State Failure ntoskrnl.exe




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