Windows 7: BSOD Driver power State Failure

noddy90 · 20 Nov 2012

Hi my Dell Inspiron N5110 laptop has been having the BSOD issues, these days if I shut the lid down, the laptop does not hibernate, even though the power settings are such.

I have got the blue screen a number of times, I have also restored the laptop to an earlier restore point, but it has not helped solve the problem.

I'm attaching the dump files as instructed, plz help me resolve this issue......

Thanks

**koolkat77** · 21 Nov 2012

Welcome to SevenForums.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

The BSOD seems to be cause by HotSpot shield driver and Symantec/Norton seems to be contributing to it. (FYI, Norton is a frequent cause of BSOD-s.) I would suggest you to uninstall Norton and see if the problem persists, replace with Microsoft Security Essentials at least to test.

Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:-

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Code:

0: kd> !irp fffffa80092dad50
Irp is active with 3 stacks 2 is current (= 0xfffffa80092dae68)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008782050 00000000 00000000-00000000    pending
	       \Driver\taphss6
			Args: 00015500 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8004f9a7a0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm taphss6
start             end                 module name
fffff880`049ef000 fffff880`049fd000   taphss6  T (no symbols)           
    Loaded symbol image file: taphss6.sys
    Image path: \SystemRoot\system32\DRIVERS\taphss6.sys
    Image name: taphss6.sys
    Timestamp:        Fri Nov 02 00:30:49 2012 (5092BFD9)
    CheckSum:         000161BE
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
...
fffff800`00b9c550  fffff880`043c0ee0Unable to load image \SystemRoot\System32\Drivers\N360x64\0604000.009\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x55ee0
...
fffff800`00b9c528  fffff880`044d9aa0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\IPSDefs\20121119.002\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x8aa0

*Update all networking drivers.
*Update the Intel Storage drivers as well.
*How does the computer work in Safe mode?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Find drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

Let us know if any of this helps.

noddy90 · 21 Nov 2012

Thanks a lot KoolKat...........I will be taking all steps as specified, as of now attaching the msinfo32 zip.

My frnd has a dell laptop too, almost the same config and has Norton anti virus and this person has never had BSOD... and is the microsoft security essentials better than the other antivirus available??

**koolkat77** · 21 Nov 2012

Quote: Originally Posted by noddy90

Thanks a lot KoolKat...........I will be taking all steps as specified, as of now attaching the msinfo32 zip.

My frnd has a dell laptop too, almost the same config and has Norton anti virus and this person has never had BSOD... and is the microsoft security essentials better than the other antivirus available??

Thanks for the msinfo file.

1. Despite of everything being identical, there is no problem on his/her system but yours. That's the difference between the two. (or say...exchange yours with your friend, the situation will be reversed).

2. MSE and Malwarebytes, both are good enough. If you're afraid of viruses, you can run Windows Defender Offline and Anti-rootkit utility TDSSKiller anytime you want, they are free and do not consume much time.

3. These BSOD issues may not persist in the latest version of the antivirus software but I doubt because antivirus updates/change of settings/or drivers should never be a cause of a dreadful thing as BSOD. You may want to consult with the Norton Users Discussion Forum - Norton Community and/or see what they have to say. They would probably say something similar to what I said, uninstall completely and reinstall the product etc.

For the time being, perform all the suggestions and let us know your feedback

noddy90 · 22 Nov 2012

here are the results of the scans...........

also I removed Norton and uploaded microsoft security............

what should I do next???

Thanks a lot for ur patience KoolKat.........much appreciated

**koolkat77** · 22 Nov 2012

That's great

Are you having any blue screens now?

noddy90 · 22 Nov 2012

well buddy we have to wait and see

lets see if the power options work.......

**koolkat77** · 22 Nov 2012

Ok, update the thread when you're ready

noddy90 · 22 Nov 2012

Thanks KoolKat, the issue of BSOD seems to be resolved as of now

however the machine switches off on its own when the lid is shut down(on battery), even though the power settings are for it to hibernate....... and on power the machine sleeps and I have press power button to shut it down and restart, as the screen is off and it doesn't get going even after touching any key on the key board.........

**koolkat77** · 23 Nov 2012

Did you check if the laptop is overheating? Do you have a cooling pad for it?

If you have made any changes to the power options, please set them back to default.

Power Plan - Restore Default Settings

Windows 7: BSOD Driver power State Failure

BSOD Driver power State Failure problems?