BSOD Driver power State Failure

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  1. Posts : 48
    Windows 7 Home Premium
       #1

    BSOD Driver power State Failure


    Hi my Dell Inspiron N5110 laptop has been having the BSOD issues, these days if I shut the lid down, the laptop does not hibernate, even though the power settings are such.

    I have got the blue screen a number of times, I have also restored the laptop to an earlier restore point, but it has not helped solve the problem.

    I'm attaching the dump files as instructed, plz help me resolve this issue......


    Thanks
    Last edited by noddy90; 20 Nov 2012 at 16:32.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    The BSOD seems to be cause by HotSpot shield driver and Symantec/Norton seems to be contributing to it. (FYI, Norton is a frequent cause of BSOD-s.) I would suggest you to uninstall Norton and see if the problem persists, replace with Microsoft Security Essentials at least to test.


    Recommended antivirus program for Windows 7 based on stability compared to others:-


    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Code:
    0: kd> !irp fffffa80092dad50
    Irp is active with 3 stacks 2 is current (= 0xfffffa80092dae68)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa8008782050 00000000 00000000-00000000    pending
    	       \Driver\taphss6
    			Args: 00015500 00000001 00000004 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8004f9a7a0    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm taphss6
    start             end                 module name
    fffff880`049ef000 fffff880`049fd000   taphss6  T (no symbols)           
        Loaded symbol image file: taphss6.sys
        Image path: \SystemRoot\system32\DRIVERS\taphss6.sys
        Image name: taphss6.sys
        Timestamp:        Fri Nov 02 00:30:49 2012 (5092BFD9)
        CheckSum:         000161BE
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ...
    fffff800`00b9c550  fffff880`043c0ee0Unable to load image \SystemRoot\System32\Drivers\N360x64\0604000.009\SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x55ee0
    ...
    fffff800`00b9c528  fffff880`044d9aa0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.0.1.2\Definitions\IPSDefs\20121119.002\IDSvia64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
     IDSvia64+0x8aa0
    *Update all networking drivers.
    *Update the Intel Storage drivers as well.
    *How does the computer work in Safe mode?

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Find drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    Let us know if any of this helps.
      My Computer


  3. Posts : 48
    Windows 7 Home Premium
    Thread Starter
       #3

    Thanks a lot KoolKat...........I will be taking all steps as specified, as of now attaching the msinfo32 zip.

    My frnd has a dell laptop too, almost the same config and has Norton anti virus and this person has never had BSOD... and is the microsoft security essentials better than the other antivirus available??
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    noddy90 said:
    Thanks a lot KoolKat...........I will be taking all steps as specified, as of now attaching the msinfo32 zip.

    My frnd has a dell laptop too, almost the same config and has Norton anti virus and this person has never had BSOD... and is the microsoft security essentials better than the other antivirus available??
    Thanks for the msinfo file. :)

    1. Despite of everything being identical, there is no problem on his/her system but yours. That's the difference between the two. (or say...exchange yours with your friend, the situation will be reversed).

    2. MSE and Malwarebytes, both are good enough. If you're afraid of viruses, you can run Windows Defender Offline and Anti-rootkit utility TDSSKiller anytime you want, they are free and do not consume much time.

    3. These BSOD issues may not persist in the latest version of the antivirus software but I doubt because antivirus updates/change of settings/or drivers should never be a cause of a dreadful thing as BSOD. You may want to consult with the Norton Users Discussion Forum - Norton Community and/or see what they have to say. They would probably say something similar to what I said, uninstall completely and reinstall the product etc.

    For the time being, perform all the suggestions and let us know your feedback
      My Computer


  5. Posts : 48
    Windows 7 Home Premium
    Thread Starter
       #5

    here are the results of the scans...........

    also I removed Norton and uploaded microsoft security............

    what should I do next???

    Thanks a lot for ur patience KoolKat.........much appreciated :)
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    That's great :)
    Are you having any blue screens now?
      My Computer


  7. Posts : 48
    Windows 7 Home Premium
    Thread Starter
       #7

    well buddy we have to wait and see

    lets see if the power options work.......
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Ok, update the thread when you're ready :)
      My Computer


  9. Posts : 48
    Windows 7 Home Premium
    Thread Starter
       #9

    Thanks KoolKat, the issue of BSOD seems to be resolved as of now

    however the machine switches off on its own when the lid is shut down(on battery), even though the power settings are for it to hibernate....... and on power the machine sleeps and I have press power button to shut it down and restart, as the screen is off and it doesn't get going even after touching any key on the key board.........
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Did you check if the laptop is overheating? Do you have a cooling pad for it?

    If you have made any changes to the power options, please set them back to default.
      My Computer


 
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