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Windows 7: BSOD please save my Everquest


20 Nov 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD please save my Everquest

My computer goes BSOD with various messages while playing everquest. It happens about every 10 minutes. I've tried updating drivers and have tested my ram and swapped out the video card to no avail.

I'm attaching a SF Diagnostic log in the hopes that someone can help me


My System SpecsSystem Spec
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21 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.
1. You need to install all updates including Service Pack 1.
2. BSOD Netio.sys by Antivirus: Norton is a frequent cause of BSOD-s. Uninstall using the Norton Removal Tool and use Microsoft Security Essentials (TO TEST). *Update your network drivers.
3. Reinstall your graphics card drivers. (Latest version is a bit buggy, download the version from this link.)
4. Check for a BIOS update:
Code:
BIOS Version/Date    American Megatrends Inc. 2102, 6/17/2010
5. System File Checker.
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:6. Disk Check:
7. Scan for viruses: (With MSE and Malware Bytes Free)
Run this tool and delete anything it finds: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Let us know the results and further BSOD-s.

For information purpose:
Code:
Unloaded modules:
fffff880`0807c000 fffff880`0809e000   ENG64.SYS
fffff880`07e79000 fffff880`0807c000   EX64.SYS
fffff880`080ee000 fffff880`0815f000   spsys.sys
fffff880`080c6000 fffff880`080d2000   hiber_atapor
fffff880`080d2000 fffff880`080db000   hiber_atapi.
fffff880`080db000 fffff880`080ee000   hiber_dumpfv
fffff880`0809e000 fffff880`080aa000   hiber_atapor
fffff880`080aa000 fffff880`080b3000   hiber_atapi.
fffff880`080b3000 fffff880`080c6000   hiber_dumpfv
fffff880`08054000 fffff880`08076000   ENG64.SYS
fffff880`07e51000 fffff880`08054000   EX64.SYS
fffff880`0757a000 fffff880`075eb000   spsys.sys
fffff880`0141b000 fffff880`01429000   crashdmp.sys
fffff880`01429000 fffff880`01435000   dump_ataport
fffff880`017f7000 fffff880`01800000   dump_atapi.s
fffff880`013eb000 fffff880`013fe000   dump_dumpfve
My System SpecsSystem Spec
22 Nov 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you Koolkat.

I was able to do everything on your list I believe, except perhaps update the network drivers as I was not sure what you meant. I checked and my wireless router is on the most current driver. I use the onboard ethernet port.

I bsod a few times while running the MSE scan...and again when I fired up everquest (after about 10 minutes). I'm attaching a new file from the SF diagnostic tool.

Thanks and Happy Thanksgiving
My System SpecsSystem Spec
.


22 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I need more specific answers.
1. Did SFC scan find any errors?
2. Did TDS killer find any virus?
3. Malware bytes?
4. BIOS update?
5. Windows update?
6. Uninstalled Norton?
Upload a screenshot of your hard disk using crystal disk info and "summary" tab using Speccy:Test your hard drive:
My System SpecsSystem Spec
22 Nov 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

1. Did SFC scan find any errors? - None Found
2. Did TDS killer find any virus? - None Found
3. Malware bytes? - none found
4. BIOS update? - same date on newest driver, I flashed anyway and was able to update onboard lan/audio/chipset drivers also
5. Windows update? - SP1 and any others that came up from the windows update tool
6. Uninstalled Norton? - Yes Uninstalled with their tool and installed MSE.

I launched everquest and it crashed a few times, uploading a new SF diagnostic tool zip....
My System SpecsSystem Spec
22 Nov 2012   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

working on the other items you suggest, will post back soon
My System SpecsSystem Spec
22 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright, I'll be waiting for the snips.
My System SpecsSystem Spec
22 Nov 2012   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello Koolkat, let me know what else I can run for you. I have the CrystalDisk and Speccy images uploaded as well as the hard disk test I ran from Western Digital...Attachment 242676

Attachment 242677

Attachment 242678
My System SpecsSystem Spec
22 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You missed the "Summary" Tab of speccy.
My System SpecsSystem Spec
22 Nov 2012   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

got it...

Attachment 242680
My System SpecsSystem Spec
Reply

 BSOD please save my Everquest




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