Display garbles followed quickly by BSoD, unpredictable

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  1. OrangeTheNeko
    Posts : 8
    Windows 7 Home Premium x64
       New #1

    Display garbles followed quickly by BSoD, unpredictable


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 18
    BCP1: FFFFFA8006D5E080
    BCP2: FFFFFA800BC1BA20
    BCP3: 0000000000000001
    BCP4: 0000000000000001
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112112-40716-01.dmp
    C:\Users\User\AppData\Local\Temp\WER-73570-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Possibly Helpful Notes:
    - Preceding the BSoD, any sound that was playing will loop for about half a second.
    - Ran an AVG virus scan, and found nothing wrong.
    - It tends to happen only upon bootup, or shortly thereafter, but it is very unpredictable. Generally, if the computer boots smoothly, it can run for hours without BSoD.
    - I would describe the garbled display as every pixel shifted a random amount to the right/left, with a few pixels scattered everywhere as well.
    Don't know if this will help. Sorry if I missed something!
      My Computer
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Hello OrangeTheNeko.
    ► Install Service pack 1.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack Center - Microsoft Windows

    Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer
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  4. OrangeTheNeko
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #3

    I successfully installed Service Pack 1, and ran verifier.exe. On the 20th hour, I was navigating through some folders and my computer froze. No BSoD appeared after 10 minutes, so I turned it off.
    Should I attempt verifier again? I'm sorry if turning it off was a silly thing to do. D:

    Edit: A small note: when verifier.exe is running, I cannot connect to the internet. I've googled and this doesn't seem common, but if you happen to know a way around the issue it would be of great, great help. (I just have online courses and stuff, sorry)
      My Computer
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  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #4

    If it is not crashing anymore, I want to see the msinfo32 file for a bit.

    upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    I guess there will be some reason behind such behavior of network connectivity. If the AV is blocking it, or the driver outdated, or anything else.
      My Computer
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  7. OrangeTheNeko
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #5

    I've uploaded MSINFO32.nfo! Hope it helps. Haven't had a crash yet, so that's awesome.
    Thank you very, very much for all your patience and help thus far!
      My Computer
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  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #6

    Unfortunately the msinfo32 you uploaded is a corrupt file
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  10. OrangeTheNeko
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #7

    Oh gosh, it's corrupt? D: I'll re-upload and double-check that it opens correctly this time. Sorry!
    Also, the inevitable crash finally came. :C And it somehow took Google Chrome down with it. Even after reinstall and reboot, Chrome just doesn't open anymore. I'll still have Firefox though, so it's okay.
    I've attached the recent crash info as well, just in case it comes in handy! Thanks :3

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 4e
    BCP1: 000000000000009A
    BCP2: 0000000000006500
    BCP3: 0000000000000002
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112912-50169-01.dmp
    C:\Users\User\AppData\Local\Temp\WER-63632-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
      My Computer
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  11. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #8

    As I am seeing, both the copies of msinfo32 are not opening
      My Computer
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  12. OrangeTheNeko
    Posts : 8
    Windows 7 Home Premium x64
    Thread Starter
       New #9

    Ah. D: I'm not sure what to do, then. It opens fine on my computer, even when I re-download it from my own post.
    I followed the tutorial word-for-word.
    1. Start menu, search msinfo32 and open the .nfo
    2. When it opens, file > save
    3. Take saved .nfo and zip it
    4. Upload .zip file
    Missing anything? Sorry for the trouble. x.x
      My Computer
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  13. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #10

    Can you upload it as a text file?

    First, open msinfo32. Then File> Export, give it a name, and save. Upload the text document.
      My Computer
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