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Windows 7: Display garbles followed quickly by BSoD, unpredictable


21 Nov 2012   #1

Windows 7 Home Premium x64
 
 
Display garbles followed quickly by BSoD, unpredictable

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 18
BCP1: FFFFFA8006D5E080
BCP2: FFFFFA800BC1BA20
BCP3: 0000000000000001
BCP4: 0000000000000001
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112112-40716-01.dmp
C:\Users\User\AppData\Local\Temp\WER-73570-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Possibly Helpful Notes:
- Preceding the BSoD, any sound that was playing will loop for about half a second.
- Ran an AVG virus scan, and found nothing wrong.
- It tends to happen only upon bootup, or shortly thereafter, but it is very unpredictable. Generally, if the computer boots smoothly, it can run for hours without BSoD.
- I would describe the garbled display as every pixel shifted a random amount to the right/left, with a few pixels scattered everywhere as well.
Don't know if this will help. Sorry if I missed something!


My System SpecsSystem Spec
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22 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello OrangeTheNeko.
► Install Service pack 1.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
26 Nov 2012   #3

Windows 7 Home Premium x64
 
 

I successfully installed Service Pack 1, and ran verifier.exe. On the 20th hour, I was navigating through some folders and my computer froze. No BSoD appeared after 10 minutes, so I turned it off.
Should I attempt verifier again? I'm sorry if turning it off was a silly thing to do. D:

Edit: A small note: when verifier.exe is running, I cannot connect to the internet. I've googled and this doesn't seem common, but if you happen to know a way around the issue it would be of great, great help. (I just have online courses and stuff, sorry)
My System SpecsSystem Spec
.


26 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If it is not crashing anymore, I want to see the msinfo32 file for a bit.

upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
I guess there will be some reason behind such behavior of network connectivity. If the AV is blocking it, or the driver outdated, or anything else.
My System SpecsSystem Spec
27 Nov 2012   #5

Windows 7 Home Premium x64
 
 

I've uploaded MSINFO32.nfo! Hope it helps. Haven't had a crash yet, so that's awesome.
Thank you very, very much for all your patience and help thus far!
My System SpecsSystem Spec
28 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Unfortunately the msinfo32 you uploaded is a corrupt file
My System SpecsSystem Spec
29 Nov 2012   #7

Windows 7 Home Premium x64
 
 

Oh gosh, it's corrupt? D: I'll re-upload and double-check that it opens correctly this time. Sorry!
Also, the inevitable crash finally came. :C And it somehow took Google Chrome down with it. Even after reinstall and reboot, Chrome just doesn't open anymore. I'll still have Firefox though, so it's okay.
I've attached the recent crash info as well, just in case it comes in handy! Thanks :3

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 4e
BCP1: 000000000000009A
BCP2: 0000000000006500
BCP3: 0000000000000002
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112912-50169-01.dmp
C:\Users\User\AppData\Local\Temp\WER-63632-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My System SpecsSystem Spec
30 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As I am seeing, both the copies of msinfo32 are not opening
My System SpecsSystem Spec
01 Dec 2012   #9

Windows 7 Home Premium x64
 
 

Ah. D: I'm not sure what to do, then. It opens fine on my computer, even when I re-download it from my own post.
I followed the tutorial word-for-word.
1. Start menu, search msinfo32 and open the .nfo
2. When it opens, file > save
3. Take saved .nfo and zip it
4. Upload .zip file
Missing anything? Sorry for the trouble. x.x
My System SpecsSystem Spec
01 Dec 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Can you upload it as a text file?

First, open msinfo32. Then File> Export, give it a name, and save. Upload the text document.
My System SpecsSystem Spec
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 Display garbles followed quickly by BSoD, unpredictable




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