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Windows 7: BSOD when streaming video


21 Nov 2012   #1

Windows 7 Ultimate x64
 
 
BSOD when streaming video

Hello everyone, for the last 3 days Ive been having some problems with my computer, when Im streaming videos online the computer randomly crashes or restarts by itself. Ive been trying to find some info about it but nothing has actually help. Attached are the .dmp files, if anyone can help I would really appreciate it

thank you for your time

My System SpecsSystem Spec
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22 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

Your display driver is very old.
Code:
 lmvm atikmpag
start             end                 module name
fffff880`04a3b000 fffff880`04a76000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed May 12 06:54:19 2010 (4BEA0343)
    CheckSum:         00044ACB
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it. Latest AMD Catalyst Video Driver for Windows 7

There are a lot of USB related errors.
For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

AMD AHCI Compatible Controller driver
Code:
fffff880`02ffadc8  fffff880`00db1720Unable to load image \SystemRoot\system32\DRIVERS\amdsbs.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdsbs.sys
*** ERROR: Module load completed but symbols could not be loaded for amdsbs.sys
 amdsbs+0x7720
Update it from AMD Support & Drivers

Ralink RT2860 series Wireless LAN Card (you may have a different manufacturer)
Code:
fffff880`02ffa268  fffff880`02d70616Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 netr28x+0x15616
Update it from Ralink-A MEDIATEK COMPANY.

Let us know the results.
My System SpecsSystem Spec
22 Nov 2012   #3

Windows 7 Ultimate x64
 
 

i really appreciate your answer and time

i will try this but now, i try to turn on my pc and it boots but the screen goes to sleep mode right away and the keyboard and mouse wont work, what could be causing this?
My System SpecsSystem Spec
.


22 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Boot into safe mode. Is it behaving the same?
My System SpecsSystem Spec
22 Nov 2012   #5

Windows 7 Ultimate x64
 
 

it wont even let me go to safe mode, when i turn on the cpu the monitor does nothin, just says "no signal, goin to sleep mode" somethin like that, and the keyboard and the mouse look like they get no power
My System SpecsSystem Spec
22 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

First make it sure that the power chords are properly connected, and try to understand ... is the PSU fan working?
My System SpecsSystem Spec
22 Nov 2012   #7

Windows 7 Ultimate x64
 
 

the computer boots normally now, it might have been one of the rams that was loose, hopefully i wont have that problem again

now back to the other problem, i updated the catalyst
followed the steps to fix the usb errors

but now on the amd drivers website i couldnt find the AMD AHCI Compatible Controller driver so i download the app to autodetect but im not sure if it did fix that and i went to this website and i found this DriverUpdate.net - ATI Technologies Inc. AMD AHCI Compatible RAID Controller Driver
but im not sure if it would be ok with my HP cpu
and for the wireless card you said it was a RT2860 but my specs say it is a RT3090 but they only have an update for winxp for the rt3090...should i download the one for the RT2860 anyways?

thank you for your help
My System SpecsSystem Spec
23 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

IMO, it is better to not use RAID. IF possible, disable RAID.

About the network driver, may be I read it wrong, but can you find an update for the card? If so, install it.
My System SpecsSystem Spec
23 Nov 2012   #9

Windows 7 Ultimate x64
 
 

If i disable RAID wouldnt I lose all my data? and im just curious, why would it be better to disable it? and where can i find how to do it?

about the network card, i went to the website and they only have an update for RT3090 for xp not for Windows 7 so i have to look somewhere else
My System SpecsSystem Spec
23 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro x64
 
 

Hello totumin01,

What type of RAID are you using?

Tom
My System SpecsSystem Spec
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 BSOD when streaming video




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