Windows 7: BSOD When Huawei 3G Dongle Plugged in

colosalvictor · 22 Nov 2012

I have a laptop with Windows 7 Home Premium 64 bit. It gives BSOD when I try to use Huawei data card. The error comes exactly when I click on "Connect" button. I have attached all the files. Please help.

Colosalvictor

**yowanvista** · 22 Nov 2012

Seems to be cause by the Huawei USB Modem/Serial Device Driver/Huawei Mobile Connect package, this has known issues with Windows 7. You should update the driver '+'Software'+' - '+'Huawei Device Co., Ltd..'+

If that does not fix it you should contact the manufacturer for a fix as this is a known issue.

colosalvictor · 22 Nov 2012

I have a laptop with Windows 7 Home Premium 64 bit. It gives BSOD when I try to use my data card (Reliance). The error comes exactly when I click on "Connect" button.

Attached the dump files. Can some analyse and provide me a resolution.

Many Thanks!!

colosalvictor · 22 Nov 2012

Thanks yowanvista.

Mine is Huawei EC159. I don't see any specific driver in the link you provided. Can you please help

**yowanvista** · 22 Nov 2012

Quote: Originally Posted by colosalvictor

Thanks yowanvista.

Mine is Huawei EC159. I don't see any specific driver in the link you provided. Can you please help

Huawei doesn't appear to provide any driver provide support for the device, you may need to contact them directly, it's your best bet since only they can fix their driver problems. Issues with Huawei dongles are common with Windows 7 and the only way out is to replace it with another dongle brand.

colosalvictor · 23 Nov 2012

I could see my friends are using the Huawei gongle on Windows 7 only. But they dont have any problem till now.

Even i was using it for the last 3 months and it worked fine. Only after the latest windows update i'm getting BSOD.
I have restored it to previous save point and it works fine till the next windows update.

These observation doesn't seems to be issue with huawei driver issue.

Any thoughts and comments please?
Also can somebody tell me what my dump file says?

I really thank you all for the helping me with this.

colosalvictor · 23 Nov 2012

I have a laptop with Windows 7 Home Premium 64 bit. It gives BSOD when I try to use my data card (Reliance). The error comes exactly when I click on "Connect" button.

Attached the dump files. Can some analyse and provide me a resolution.

Many Thanks!!

Capt.Jack Sparrow · 23 Nov 2012

Hello there!

If the crash happens when you connect the USB Dongle it;s pretty clear that the problem is with the either the driver or device itself. Try to download latest drivers and install it and see if it happens again.

One of my colleagues always quote this

Quote:

I do not recommend using wireless USB devices. Especially in Windows 7 systems.
These wireless USB devices have many issues with Windows 7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Windows 7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful. (usasma)

Code:

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff800037bb560, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa8004a14980, workitem parameter
Arg4: fffffa8004a14980, workitem address

Debugging Details:
------------------


FAULTING_IP: 
nt!IopProcessWorkItem+0
fffff800`037bb560 fff3            push    rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xE1

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800035484a8 to fffff800034c8fc0

STACK_TEXT:  
fffff880`035c4ca8 fffff800`035484a8 : 00000000`000000e1 fffff800`037bb560 00000000`00000002 fffffa80`04a14980 : nt!KeBugCheckEx
fffff880`035c4cb0 fffff800`0375fe5a : fcef31fc`97f6fbde fffffa80`04167040 00000000`00000080 fffffa80`04154040 : nt! ?? ::FNODOBFM::`string'+0x58246
fffff880`035c4d40 fffff800`034b9d26 : fffff880`033d3180 fffffa80`04167040 fffff880`033ddfc0 6dd7bf73`fef6cd4b : nt!PspSystemThreadStartup+0x5a
fffff880`035c4d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!IopProcessWorkItem+0
fffff800`037bb560 fff3            push    rbx

SYMBOL_NAME:  nt!IopProcessWorkItem+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0

BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0

Followup: MachineOwner
---------

colosalvictor · 23 Nov 2012

Thanks Capt.Jack sparrow

I could see my friends are using the Huawei gongle on Windows 7 only. But they dont have any problem till now.

Even i was using it for the last 3 months and it worked fine. Only after the latest windows update i'm getting BSOD.
I have restored it to previous save point and it works fine till the next windows update.

These observation doesn't seems to be issue with huawei driver issue.

Any thoughts and comments please?

I really thank you all for the helping me with this.

I also attached two latest dumps which i got last night. Please see that too.

colosalvictor · 24 Nov 2012

I have a laptop with Windows 7 Home Premium 64 bit. It gives BSOD when I try to use my data card. The error comes exactly when I click on "Connect" button.

Attached the dump files. Can some analyse and provide me a resolution.

I worked for the past 3 months and now i'm getting this. When i restore it back from previous restore point it is working for a day or more and again i'm facing the same.

Windows 7: BSOD When Huawei 3G Dongle Plugged in

BSOD When Huawei 3G Dongle Plugged in problems?