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Windows 7: BSOD while streaming Videos or Playing Smite beta

22 Nov 2012   #1

Microsoft Windows 7 Home Premium 64bit
 
 
BSOD while streaming Videos or Playing Smite beta

I purchased my Laptop over 2 years ago from ibuypower and recently have been experiencing a large number of crashes
overheating problems and
battery no longer works.
I'm rather a nub when it comes to finding and fixing issues so i hope you can help.
Attachment 242669

Happy Thanksgiving, and thank you for taking the time to look into this problem i'm having
-Maxx


My System SpecsSystem Spec
.

22 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

There's no BSOD files within the attachment, make sure you have configured Windows to save the .dmp files upon BSOD crash:
My System SpecsSystem Spec
23 Nov 2012   #3

Microsoft Windows 7 Home Premium 64bit
 
 

Well this is awkward lol,
I had mine set up for the Small Memory Dumps
Attachment 242750
My System SpecsSystem Spec
.


24 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck A, {0, 2, 1, fffff80002e9f197}

Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+29f )
Code:
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Install Service Pack 1:

Code:
Microsoft Windows 7 Home Premium 	6.1.7600 Build 7600
Service Pack 1 is packaged with many security and stablity updates, and therefore not having Service Pack 1 installed on your system, may mean that you are far more vulnerable to crashes and malware attacks.

Install and carry out full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trail box during installation.

What anti-virus program are you using currently?

Update Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC:

Code:
c:\windows\system32\drivers\rtl8192se.sys  4/1/2010 10:13 AM
The driver is rather old, and newer versions are available from Realtek; second option is the closest I could find to your driver:Scan with System File Checker at boot, which is a in-built Windows utility which will scan protected corrupted or missing Windows files, and will attempt to repair them automatically if possible:
My System SpecsSystem Spec
24 Nov 2012   #5

Microsoft Windows 7 Home Premium 64bit
 
 

Okay, I currently use Microsoft Windows Essentials Full Scan once a week update 2-3times a week

Windows Service Pack 1, is unable to install Error Code: 800B0100

I'm installing System Update Readiness Tool in hopes it solves problems with my Windows Update. (This isn't the only program that has much trouble installing)

Attachment 242927
Was Downloading Maleware Bytes
While the Readiness tool was trying to fix errors and i recieved this BSOD


Attachment 242928
Maleware Bytes results
My System SpecsSystem Spec
24 Nov 2012   #6

Microsoft Windows 7 Home Premium 64bit
 
 

Okay only problem is that Windows Update

Posted in the Update Forums with Windows Error codes and my CBS file
guess ill take it from there.

Thank you for your time ill leave this Thread open another 48 hours before Marking as solved just in case you would like to add anything Bluebot!
- Maxx
My System SpecsSystem Spec
24 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

What did the Malwarebytes found? I can't open the file for some reason

It is best to get Service Pack 1 installed, and then all the other Important and Optional Windows Updates, there has been quite a few security and other stablity updates released since Service Pack 1.

You could try resetting Windows Update:There are a few people specialize in Windows Update in the forums so you have no trouble getting Service Pack 1 installed
My System SpecsSystem Spec
24 Nov 2012   #8

Microsoft Windows 7 Home Premium 64bit
 
 

Malwarebytes found these 2 files
C:\Users\Maxx\Downloads\DriverPerformerSetup.exe (PUP.BundleInstaller.IB) -> Quarantined and deleted successfully.
C:\Users\Maxx\Downloads\Setup.exe (PUP.Bundle.Installer.OI) -> Quarantined and deleted successfully.

Same Error Code, Was good advice but had no effect (Restarting Windows Update)

Thanks Again Bluebot!! Lots of help

-Maxx
My System SpecsSystem Spec
24 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay thanks, and good work getting those files removed

Next step is to get your Service Pack 1 installation issues sorted.
My System SpecsSystem Spec
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 BSOD while streaming Videos or Playing Smite beta




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