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Windows 7: BSOD while playing games

24 Nov 2012   #11
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I believe he should be running Nvidia driver 306.97 WHQL and his board should have BIOS version 1102 10/22/2010. He also has a X64 OS with 4GB ram with 1.7Gb available.


My System SpecsSystem Spec
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25 Nov 2012   #12
Aequitas

Windows 7 ultimate 64 bit
 
 

I ran the entire system update, not sure how to do only the display drivers. (had to do it twice because the first time it came up with an error and it reverted the changes on reboot.

Still crashed several times while playing Sniper Elite V2.

I then attempted to update the BIOS. Encountered multiple problems with this, not sure if related but will describe them nonetheless. Half the time EZ Flash (the program in the BIOS used to update it) would just freeze randomly and I would have to reboot. One time it just went crazy, checking and then answering no to "do you want to update with this version" all the ROM files on the USB and then when it reached the bottom of the list (i had a USB with every version of BIOS on it because the first time I tried it said internal error, could not update BIOS) it just constantly checked and declined that ROM until I was forced to restart (button on case). Eventually I managed to update to the latest version only to find that there was a boot sector problem and had to use the windows boot disk to repair it.

After I had fixed all that there hasn't been a problem during the 2 hours of playing league of legends and the hour of so while playing Starcraft 2. Will mark as solved if no crash tomorrow while I stream my Starcraft 2 games for a few hours.

Thank you for all your help it is very much appreciated.
My System SpecsSystem Spec
25 Nov 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Some suggestions I have got for you ...
Quote   Quote: Originally Posted by TVeblen View Post
You could suggest he install and run GPU-Z Archie:
GPU-Z Video card GPU Information Utility
Quote   Quote: Originally Posted by essenbe View Post
Arc, with GPUz, have him click on the sensors tab, and at the bottom check log. It will give him a dialogue box to select a place for the log file. (I create a new folder on the desktop). Then play his game. When the BSOD happens, the log file will contain almost every detail about what the video card is doing and was doing at the time of the crash.
I will suggest you one more thing. Use this Memory Desktop Gadget. During gaming, Alt+Tab, and see the level of usage. If with the time passage in gaming, the extent of memory usage increases, and gradually it tends to 100%, let us know.
My System SpecsSystem Spec
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25 Nov 2012   #14
Aequitas

Windows 7 ultimate 64 bit
 
 

Ok so I think that BIOS update has fixed my problems for the most part since I have played a few hours since then and hasn't crashed except for when I'm streaming. Not sure if this is a related problem or not but within 10 minutes of starting a starcraft game while streaming (using Open Broadcaster Software) the computer will crash. First time it went straight to BSOD, the second time everything just froze with a loud buzzing, kind of like it was repeating the last bit of sound, I had to use the restart button on case for it to do anything.

That memory gadget you linked to does not update the CPU stays at 0 and the memory stays at whatever it is when you launched it. I closed and opened it a few times while playing (and streaming) and it was around 30% ~1 minute before BSOD.

I have attached the GPUz log which shows me playing League for a bit and then opening up the streaming software and starcraft 2, log ends at the BSOD.
I have also attached the latest grab all which should have that BSOD information, not sure if it will have the information from the 2nd crash.

Thank you both immensely for helping to fix the first problem and I hope we will manage to fix this streaming problem as well.

EDIT: BSOD occured while playing sniper elite v2 for approx 20 minutes. (was also listening to music from grooveshark, if that's important to know)
Crashed in 2nd game of starcraft about 30 minutes betwen the two games before the crash, again was listening to music. Once the BSOD had rebooted the computer I reopened starcraft to apoligize to my opponent and then i get another BSOD, wasn't even in a game, just the menu screen.
BSOD again 5-10 minutes into sniper elite
crash in 2nd game of league about an hour into playing it
My System SpecsSystem Spec
26 Nov 2012   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I don't see anything in the GPUz log. What video monitoring software are you using? If you install the Logitech software for your keyboard, it has a CPU and memory monitor. It will show cpu and memory usage, and core temp will show core temps in the led display. Also, I'm not familiar with the streaming software. Can you play the game without it? It does not look to me like it is video related. At the time of the crash, the card was 52C fan speed was 98%, voltage was OK, memory usage was 250MB, GPU load was 39%.

The only issue I can see is you are running an X64 OS with 4GB of ram. Is it possible you are running out of ram?
My System SpecsSystem Spec
26 Nov 2012   #16
Aequitas

Windows 7 ultimate 64 bit
 
 

oops sorry I mistyped my keyboard I have the G105 not G15.
What do you mean video monitoring software? you mean like EVGA Precision X? Im using that to control fan speed and it shows the GPU temp and clock.

As to the playing without streaming I can play full games sometimes but othertimes it still crashes. With streaming it crashes within 10 minutes of opening the game.

I'll try to see what the memory is at next time it crashes. Is the Windows Resource Monitor accurate enough to use?
My System SpecsSystem Spec
26 Nov 2012   #17
Aequitas

Windows 7 ultimate 64 bit
 
 

so I streamed the game with the resource manager on top (you can see here: aequitas737 - [Stream Testing] GM Protoss playing Starcraft 2) and about 5 seconds before crash the pc was using 69% of physical memory. I was only about 2 minutes into the game before BSOD

sometimes the hard faults / sec would peak really higher (it went off the graph so greater than 100)


About 61% mem usage without streaming when it crashed about 5 minutes into the game
My System SpecsSystem Spec
26 Nov 2012   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

In post #5 you found a virus HackTool.Wpakill. That is a hack tool that is commonly used to circumvent windows activation, or other uses also. Where did you get your copy of Windows 7 and do you have SP1 installed? Please read and follow the following tutorial and post the report here when finished. Windows Genuine and Activation Issue Posting Instructions

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
My System SpecsSystem Spec
26 Nov 2012   #19
Aequitas

Windows 7 ultimate 64 bit
 
 

I bought it at a computer market and no I don't believe I have SP1.
I don't think the operating system has anything to do with the BSOD's though because I had the same problem on XP I bought windows 7 partly because I hoped that it would solve the BSOD's

I did not buy a prebuilt computer, just all the components and I kept my old case which is probably around 10 years old now so there's no stickers on that and I'm not sure what you mean about the battery. Do you mean on the motherboard? there doesn't appear to be any stickers near that battery.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C2EB006F-EB8A-4AC7-A2AD-CEF50355431D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\David\AppData\Local\RockMelt\Application\rockmelt.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16385], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C2EB006F-EB8A-4AC7-A2AD-CEF50355431D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1109102798-3762102681-3403794548</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1102   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100611000000.000000+000</Date></BIOS><HWID>8D303307018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABgABAAEAAAABAAAAAQABAAEA6GHKFXcWFKpGvIwmhDRoZQiF3Ea+N1oXGs0wOkxY

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			A_M_I_		OEMAPIC 
  FACP			A_M_I_		OEMFACP 
  HPET			A_M_I_		OEMHPET 
  MCFG			A_M_I_		OEMMCFG 
  OEMB			A_M_I_		AMI_OEM 
  OSFR			A_M_I_		OEMOSFR 
  SSDT			DpgPmm		CpuPm
[/spoiler]
My System SpecsSystem Spec
26 Nov 2012   #20
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No, the battery was referring to a laptop. If it was self built, the sticker should be in the box Windows 7 installation disk came in.
My System SpecsSystem Spec
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