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Windows 7: Countless BSODs, ntoskrnl.exe the culprit?


23 Nov 2012   #1

Windows 7 Home Premium 64-bit SP1
 
 
Countless BSODs, ntoskrnl.exe the culprit?

Hello,

I've been having BSODs for over a month now and have yet to find a true solutions so I thought I would ask for some help here. These BSODs arrive suddenly and sometimes the computer reboots several times afterwards before finally loading properly.


Many Thanks,
Devalonski

My System SpecsSystem Spec
.

23 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi again.

As was said your previous thread, kaspersky is contributing to your BSOD-s. You should uninstall it.
Code:
fffff880`03dc1638  fffff880`0183a26aUnable to load image klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x1026a
Update the graphic card drivers:
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6214, 302.50 KB (309,760 bytes), 6/30/2011 4:00 AM)
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper.

Upload a screenshot of your hard disk using crystal disk info and Summary tab of Speccy:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
My System SpecsSystem Spec
24 Nov 2012   #3

Windows 7 Home Premium 64-bit SP1
 
 

Hello Kool Kat,

I uninstalled Kaspersky, and used driver Fusion to delete AMD/ATI items. Here are the screenshots requested.

Attachment 242947

Attachment 242948

Thanks for helping me out again,
Devalonski
My System SpecsSystem Spec
.


25 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Looks good.
Did you update the ATI drivers?
My System SpecsSystem Spec
25 Nov 2012   #5

Windows 7 Home Premium 64-bit SP1
 
 

I reinstalled AMD after uninstalling all the ATI remnants using driver sweeper. Everything seems to be running well now. It's too bad Kaspersky was causing the problems because it was expensive!

Thanks again!
Devalonski
My System SpecsSystem Spec
25 Nov 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem. Let us know if things are OK after a week, we'll be here.
My System SpecsSystem Spec
29 Nov 2012   #7

Windows 7 Home Premium 64-bit SP1
 
 
New BSOD

Hi again,

I just received the following BSOD and was hoping I could get some more help:

==================================================
Dump File : 112912-54553-01.dmp
Crash Time : 11/29/2012 12:54:44 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`002d5c7e
Parameter 3 : fffff880`08b26eb0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+225c7e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112912-54553-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,391
==================================================


Thanks
My System SpecsSystem Spec
29 Nov 2012   #8

Windows 7 Home Premium 64-bit SP1
 
 
More

And then I just got this one too.

==================================================
Dump File : 112912-38157-01.dmp
Crash Time : 11/29/2012 5:00:51 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000848
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02ed9131
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7efc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
Processor : x64
Crash Address : ntoskrnl.exe+7efc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112912-38157-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,695
==================================================
My System SpecsSystem Spec
29 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload dump files please

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
01 Dec 2012   #10

Windows 7 Home Premium 64-bit SP1
 
 
Issue Solved

Thanks Kat,

Memtest showed one of my sticks had over 500,000 errors so I tossed it. Do you think Kaspersky caused that stick to go bad? And can I reinstall Kaspersky?
My System SpecsSystem Spec
Reply

 Countless BSODs, ntoskrnl.exe the culprit?




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