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Windows 7: BSOD Playing Steam games and other titles

22 Dec 2012   #11
Staticx

64 bit Windows 7
 
 

Hello, I have performed some tests with my computer lately and I resolved some issues and come across a final issue, I ran memtest86 for 8 hours up to 6 passes with no issues, I blew my computer of any dust, and re applied thermal paste and re seated the cpu, I did not see any 0x00000124 errors for a while, I re installed windows on my SSD to find that my ssd might be faulty because I got a 0x000000f4 error code. I reinstalled windows again on a regular hard drive and was able to run my games with no bsod issues for a long period of time. However I got the 0x00000124 error code again but only after a really really long time of gaming. Since my cpu had been so stable for days I suspected it was my bios overclocking my cpu. I turned off the turbo mode option and did not see any issues again for days. I had been running the single video card for a little while now with no problems and it was stable, I decided to start playing far cry 3 and finally test and add the second video card to run SLI, sure enough it ran stable for a day and now all of a sudden again I am getting 0x0000124 error code again. I am not sure if it's pci slot or video card or something. I have the dump file here for you to look at.

please I would really appreciate your help.


My System SpecsSystem Spec
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22 Dec 2012   #12
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
Critical when looking for hardware problems.

From your first zip file, your last crash was Oct 29.
The last single crash rar file was from Dec 21.
Any crashes between the two dates?

Your last crash is the same as some previous ones.
Code:
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes:  Hardware, Incompatibility, May be driver corruption
Probably caused by : GenuineIntel
PROCESS_NAME:  farcry3_d3d11.
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
This can be caused by CPU overheating, bent socket/CPU pins, loose CPU latch.
What CPU cooler do you have?
Is it loose, or too tight? Either of these can cause issues.
How did you apply the thermal paste?
Did you follow the Stop 0x124 - what it means and what to try suggestions posted previously?
These are common steps to find the cause.

Your only System Event Log's last report is from Oct 11.
Any newer info we can use to help you, old information is good for reference but we need new info.
Code:
Event[34999]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2012-10-11T15:40:03.969
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Static-PC
  Description: 
Processor 2 in group 0 exposes the following:

1 idle state(s)
11 performance state(s)
8 throttle state(s)
This is indicating the CPU is overheating.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.


You previously mentioned running memtest, how many passes?
Was it Windows memtest or memtest86+?
Recommended to run memtest86+ again if not done yet.
Run memtest86+ for 7 full passes, with all RAM cards installed.
Best to run overnight as depending on the amount of RAM you have may take several hours.
If you get any errors you can stop the test.
RAM - Test with Memtest86+

Seeing a lot of Steam crashes and registry errors, these may be due to the CPU issue.
My System SpecsSystem Spec
23 Dec 2012   #13
Staticx

64 bit Windows 7
 
 

Thanks Dave for your help, Here is some additional details. Starting with the overheating, the cpu runs at 32 degrees Celsius idle, and reaches up to 40 degrees during game play. The cpu cooler I am using is thermal take made for the socket, I did not over tighten the socket or under tighten it. When I applied the thermal paste I only used a pea sized dot and spread it evenly with a card. I followed the 0x124 instructions, I ran a stress test on the ram using memtest 86 at least 3 times with over 6 passes with no problems, The hard drive I am using has no issues. I also used asus's stress test diagnostics to test the cpu and prime95 to find that the cpu had passed all the benchmarks. I have the latest bios update, video drivers, sound drivers, cpu etc. I just looked into the bios and found these values for the voltages as follows: CPU Vcore: 1.112v, CPU VCCSA: 0.864v, Dram : 1.5v, Cpu PLL voltage 1.8v. I have also attached the additional files including a folder with the screenshots of the cpu-z tabs.

Much appreciated to all those who are willing to help me figure out this frustrating problem

I really just need some guidance on what hardware components I need to start RMA'ing.
My System SpecsSystem Spec
.

23 Dec 2012   #14
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Your last crash is the same as before.
Code:
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR
Usual causes:  Hardware, Incompatibility, May be driver corruption
Probably caused by : GenuineIntel
PROCESS_NAME:  farcry3_d3d11.
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
First, run this CPU test.
OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

Second, remove your CPU cooler and CPU, check for bent pins. Use a magnifying glass to inspect every row.
This is the major cause of this stop code.

Check the motherboard for grounding points, visual inspection. Make sure your motherboard stand offs are in the correct place.

After these steps you can try adjusting some of the BIOS settings, when you post the results from the above tests, I will give some adjustment suggestions.
There is a possibility that the CPU integrated memory controller may be causing this error, small chance but worth checking.


Since monitoring programs don't number the RAM slots the same as the motherboard manual, your RAM should be in slots, counting from the left to right, 1,3 6 and 8.

Finding the hardware cause is the difficult part, this must be done before suggesting anything to RMA.
Motherboard manufacturers usually don't accept boards with bent pins for RMA.
My System SpecsSystem Spec
23 Dec 2012   #15
Staticx

64 bit Windows 7
 
 

Thanks David, I will keep you posted when I get to it in the next couple of days Merry Early Christmas If you see this.
My System SpecsSystem Spec
23 Dec 2012   #16
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

You're welcome, take all the time you need.

When was the last time you clean installed W7?
Your System Event Log starts at 2009-07-13, which is before your motherboard and CPU were released.

For testing purposes, un-install all Asus utilities, these (all motherboard utilities) are known to cause havoc.
You can re-install them, if you want to, after the cause is found.

Disconnect any external device that is not absolutely necessary, USB hubs, speakers, leave only keyboard and mouse.
Seeing a lot of PnP errors, this usually points to USB devices.
Also disconnect the CD/DVD device, for testing, seeing a lot of errors from it.

Hope you have a Merry Christmas.
My System SpecsSystem Spec
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