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| 24 Nov 2012 | #1 |
| | BSOD left home with computer on, error 0x000000F4 Hi there, I left my computer on while going to work and when I came back discovered that it had gone into the BSOD. Recently I have been getting a "Device driver has stopped working" notification when coming out of sleep. After restarting everything is working and it sometimes takes a few sleep wake cycles before I get the device failure message. I am attaching a picture of the failed driver and the crash dump folder from the diagnostic tool. Any help would be greatly appreciated thank you! |
My System Specs | |
| 24 Nov 2012 | #2 |
| | So windows rebooted because an essential windows service had crashed. Please test your memory with memtest86 and memtest from hcidesign.com. Please stress-test your system. |
| My System Specs |
| 24 Nov 2012 | #3 |
| | Well, first of all you uninstall Acronis Try&Decide and Restore Points Volume Filter Driver (also included in Seagate DiscWizard). Code: fffff880`02c126a8 fffff880`01d622b2Unable to load image \SystemRoot\system32\DRIVERS\tdrpman.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for tdrpman.sys *** ERROR: Module load completed but symbols could not be loaded for tdrpman.sys tdrpman+0xbb2b2 Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800823eb30, fffffa800823ee10, fffff800039dd720}
----- ETW minidump data unavailable-----
Probably caused by : hardware_disk
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800823eb30, Terminating object
Arg3: fffffa800823ee10, Process image file name
Arg4: fffff800039dd720, Explanatory message (ascii)
Debugging Details:
------------------
----- ETW minidump data unavailable-----
KERNEL_LOG_FAILING_PROCESS: <NULL>
PROCESS_OBJECT: fffffa800823eb30
IMAGE_NAME: hardware_disk
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAULTING_MODULE: 0000000000000000
PROCESS_NAME: csrss.exe
EXCEPTION_RECORD: fffff88002c12b78 -- (.exr 0xfffff88002c12b78)
ExceptionAddress: 00000000779b4e8f
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 0000000000000000
Parameter[1]: 000007fefd91d8a8
Parameter[2]: 00000000c000000e
Inpage operation failed at 000007fefd91d8a8, due to I/O error 00000000c000000e
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 000007fefd91d8a8
EXCEPTION_PARAMETER3: 00000000c000000e
IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
EXCEPTION_STR: 0xc0000006_c000000e
FAULTING_IP:
+0
00000000`779b4e8f ?? ???
BUGCHECK_STR: 0xF4_IOERR_c000000e
FOLLOWUP_IP:
+0
000007fe`fd91d8a8 ?? ???
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware_disk
STACK_COMMAND: kb
FAILURE_BUCKET_ID: X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
BUCKET_ID: X64_0xF4_IOERR_c000000e_IMAGE_hardware_disk
Followup: MachineOwner
--------- |
| My System Specs |
| . |
| |
| 24 Nov 2012 | #4 |
| | Oh wow fast response thank you! Yea, I bought Acronis two years ago and haven't used it since  . It appears the service wasn't set to start but I'm assuming a portion of it runs anyway. I will uninstall Acronis now and test my memory. I also updated my system specs and attached a picture of my installed programs if that helps at all. |
| My System Specs |
| 24 Nov 2012 | #5 |
| | Strange: With Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. I got this result: Code: Loading Dump File [C:\Users\Johannes\Downloads\SF_24-11-2012\SF_24-11-2012\112312-29047-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols\*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03668000 PsLoadedModuleList = 0xfffff800`038a4e70
Debug session time: Sat Nov 24 00:05:36.886 2012 (UTC + 1:00)
System Uptime: 2 days 4:53:13.057
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, fffffa800823eb30, fffffa800823ee10, fffff800039dd720}
----- ETW minidump data unavailable-----
Probably caused by : csrss.exe
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800823eb30, Terminating object
Arg3: fffffa800823ee10, Process image file name
Arg4: fffff800039dd720, Explanatory message (ascii)
Debugging Details:
------------------
----- ETW minidump data unavailable-----
KERNEL_LOG_FAILING_PROCESS: <NULL>
PROCESS_OBJECT: fffffa800823eb30
IMAGE_NAME: csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: csrss
FAULTING_MODULE: 0000000000000000
PROCESS_NAME: ¿
BUGCHECK_STR: 0xF4_¿
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
CURRENT_IRQL: 0
EXCEPTION_RECORD: fffff88002c12b78 -- (.exr 0xfffff88002c12b78)
ExceptionAddress: 00000000779b4e8f
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 0000000000000000
Parameter[1]: 000007fefd91d8a8
Parameter[2]: 00000000c000000e
Inpage operation failed at 000007fefd91d8a8, due to I/O error 00000000c000000e
LAST_CONTROL_TRANSFER: from fffff80003a63a52 to fffff800036d8040
STACK_TEXT:
fffff880`02c120f8 fffff800`03a63a52 : 00000000`000000f4 00000000`00000003 fffffa80`0823eb30 fffffa80`0823ee10 : nt!KeBugCheckEx
fffff880`02c12100 fffff800`03a0bff3 : ffffffff`ffffffff fffffa80`095078f0 fffffa80`0823eb30 fffffa80`0823eb30 : nt!PspCatchCriticalBreak+0x92
fffff880`02c12140 fffff800`03990dcc : ffffffff`ffffffff 00000000`00000001 fffffa80`0823eb30 fffff6fb`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17326
fffff880`02c12190 fffff800`036d7293 : fffffa80`0823eb30 fffff800`c0000006 ffffe3cd`c8cad870 fffffa80`095078f0 : nt!NtTerminateProcess+0x20c
fffff880`02c12210 fffff800`036d3830 : fffff800`037121cc fffff880`02c12b78 fffff880`02c128e0 fffff880`02c12c20 : nt!KiSystemServiceCopyEnd+0x13
fffff880`02c123a8 fffff800`037121cc : fffff880`02c12b78 fffff880`02c128e0 fffff880`02c12c20 00000000`02331830 : nt!KiServiceLinkage
fffff880`02c123b0 fffff800`036d7682 : fffff880`02c12b78 00000000`000119c4 fffff880`02c12c20 00000000`02331308 : nt!KiDispatchException+0x53b
fffff880`02c12a40 fffff800`036d61fa : 00000000`00000000 00000000`000119c4 00000000`77aa9d01 00000000`779cf638 : nt!KiExceptionDispatch+0xc2
fffff880`02c12c20 00000000`779b4e8f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`02331250 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779b4e8f
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: X64_0xF4____IMAGE_csrss.exe
BUCKET_ID: X64_0xF4____IMAGE_csrss.exe
Followup: MachineOwner
--------- |
| My System Specs |
| 24 Nov 2012 | #6 |
| | You need not to test memory right now. After uninstalling Acronis, upload a screenshot of CrystalDiscInfo window. |
| My System Specs |
| 24 Nov 2012 | #7 |
| | Eh too late, I just finished running one pass without errors through memtest86. If memory is the last resort later on I can do the stress test. Acronis is removed now as well, and here is a screenshot of CrystalDiscInfo. I left the computer on to finish a download should I post a screenshot for the hard drive it was saving to as well? |
| My System Specs |
| 24 Nov 2012 | #8 |
| | Now wait and see if the BSOD occurs again or not. If it occurs again, let us know with the crash dump. IMO you need not to do memtest, but if you feel, you may proceed. |
| My System Specs |
| 24 Nov 2012 | #9 |
| | I see you have to AV's installed, Avira and Comodo, uninstall one of them and use only one AV at anytime, they can cause BSODs. Get rid of Spybot too, it and Windows 7 don't work well together at all. |
| My System Specs |
| 24 Nov 2012 | #10 |
| | I only have Comodo Firewall installed and made sure the antivirus was not included. That shouldn't cause a problem am I right? I disabled the Windows firewall as well. |
| My System Specs |
 |
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