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Windows 7: Many crashes - various signatures (NIR BlueScreenView)

24 Nov 2012   #1
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 
Many crashes - various signatures (NIR BlueScreenView)

Crashes occur at random times - not tied to any particular program .

Screen goes mostly blank with a few scattered colour pixels and then starts reboot.

Had thought that it might be a PSU issue - so have fitted new more powerful and better quality PSU - no change.

Ran 5 passes of memtest overnight - no errors

sfc /scannow fixed an error on first pass but second pass showed no errors.

PC Currently configured for minidumps - NIR BlueScreenView shows multiple bug check strings / drivers / addresses.

Not used this forum before so if I've got anything wrong with my post then my apologies.


My System SpecsSystem Spec
.
25 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Your nfo file is corrupt.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
25 Nov 2012   #3
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 

Thanks for the reply

Another crash whilst running msinfo32

Reboot and second attempt got it - see attached
My System SpecsSystem Spec
.

25 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well it's still corrupt. Upload the text file.

A number of crashes were caused by Avast! antivirus. I would suggest you to uninstall Avast! as it tends to cause BSOD-s on some systems. Replace with Microsoft Security Essentials to test.Recommended antivirus program for Windows 7 based on stability compared to others:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Run these tools and delete anything they may find:ESET online scanner:Update your video card drivers, click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; ATI and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper and restart if required. Get latest drivers using: AMD Driver Autodetect
*Update your network drivers.
*Update your sound card drivers.

Let us know the results, whether the system is stability or not.

Then test your RAM. Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
BSOD BUG CHECK SUMMARY:
Code:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff960000f6e3f, fffff8800b500e00, 0}
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+af )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
.......................................................................
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes:  Device driver, memory, kernel
BugCheck 1A, {403, fffff680000683e8, ef5000003de32867, f7fff680000683e8}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+320ec )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  iexplore.exe
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff8800367b039, fffff8800a0dda80, 0}
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
Probably caused by : aswTdi.SYS ( aswTdi+5039 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
.......................................................................
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  
Usual causes:  By your video driver
BugCheck 1000007E, {ffffffffc0000005, fffff80002e8e944, fffff88001f2f798, fffff88001f2eff0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+95418 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
kd> lmvm atikmdag
start             end                 module name
fffff880`0481e000 fffff880`05318000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 06 07:48:25 2012 (4F7E4B69)
    CheckSum:         00AABC48
    ImageSize:        00AFA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
........................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff800031bee13, fffff8800bc40ae0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+2f3 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WmiPrvSE.exe
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff80002e6287b, fffff880082e4e40, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExQueryPoolUsage+e0 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  vmware-authd.e
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff88002dd1039, fffff88007c0cd80, 0}
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
Probably caused by : aswTdi.SYS ( aswTdi+5039 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AvastSvc.exe
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff88001413e24, fffff88006d58f10, 0}
Probably caused by : NETIO.SYS ( NETIO!FindIntFilter+54 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
=======================================================================
fffff880`06d59320  fffff880`02bba4c0Unable to load image aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0xd34c0
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff960001875eb, fffff8800a60e070, 0}
Probably caused by : win32k.sys ( win32k!xxxDCEWindowHitTest+6b )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
.......................................................................
STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Usual causes:  Device driver
BugCheck 4A, {77c8167a, 2, 0, fffff88007e27ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
PROCESS_NAME:  EKAiOHostServi
BUGCHECK_STR:  RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
.......................................................................
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M  
Usual causes:  By your video driver
BugCheck 1000007E, {ffffffffc0000005, fffff80002ed269b, fffff880031c4908, fffff880031c4160}
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
.......................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff880037d1039, fffff8800791fd80, 0}
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
Probably caused by : aswTdi.SYS ( aswTdi+5039 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  AvastSvc.exe
.......................................................................
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system 
service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff95ff80fd850, 8, fffff95ff80fd850, 5}
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
Could not read faulting driver name
Probably caused by : aswSnx.SYS ( aswSnx+2b0c1 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
........................................................................
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff80002ea30db, fffff8800b024a40, 0}
Probably caused by : win32k.sys ( win32k!fnHkINLPMSG+1d1 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Skype.exe
My System SpecsSystem Spec
25 Nov 2012   #5
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 

Thanks

Red is a couple of questions - bold is what I still need to do.

Any idea why the msinfo might be corrupt ?

How do I upload the text file ?

What I've done so far......

Avast removed
Microsoft security essentials installed
Malwarebytes installed and ran completely
sfc /scannow run again
chkdisk run
TDSSKiller run
ESET found a couple of issues but crashed again after ESET had fixed
Video card drivers removed and reinstalled
Still to do network and sound
Had run 5 passes of memtest before posting (that was a nights worth)
Will run again tonight.

Not quite sure what you mean about known good slots as at this point I have had no memory error in any slot

Is the memory slot juggling just something I do IF I do get a memory error ?
My System SpecsSystem Spec
25 Nov 2012   #6
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 

Crashed again during malwarebytes run

So definately not stable yet
My System SpecsSystem Spec
25 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload the newer dumps please.
My System SpecsSystem Spec
26 Nov 2012   #8
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 

New mini dumps attached

Please can you answer the questions in red in the earlier post.

Thanks for your ongoing help.
My System SpecsSystem Spec
26 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay

Quote   Quote: Originally Posted by johnw1 View Post
Thanks

Red is a couple of questions - bold is what I still need to do.

Any idea why the msinfo might be corrupt ?
Sometimes it happens because of bad memory.
How do I upload the text file ?
The instruction was given.
What I've done so far......

Avast removed
Microsoft security essentials installed
Malwarebytes installed - not clear if it's completed yet :-(
sfc /scannow run again
chkdisk run
TDSSKiller run
ESET found a couple of issues but crashed again after ESET had fixed
Video card drivers removed and reinstalled
Still to do network and sound
Had run 5 passes of memtest before posting (that was a nights worth)
Will run again tonight.

Not quite sure what you mean about known good slots as at this point I have had no memory error in any slot

Is the memory slot juggling just something I do IF I do get a memory error ?
Yes, you have to make sure if it's a bad ram or a bad memory slot
Or test the RAM sticks on another computer.

Anyway, this dump didn't provide anything specific.

How is the computer running now, did you take memtest?
My System SpecsSystem Spec
27 Nov 2012   #10
johnw1

Windows 7 Home Premium SP1 64 Bit
 
 

Sorry about the msinfo text thing.

In the original post about msinfo I thought the two blocks of text were an accidental duplicate - didn't realise the second was different .

Will attach shortly

Also - am editing the post with the bold and red as I complete the tasks.

I've been using the night slots to get the eset and malwarebytes runs rather than the memtest. malwarebytes finally completed last night.

So its memtest tonight.
My System SpecsSystem Spec
Reply

 Many crashes - various signatures (NIR BlueScreenView)




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