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Windows 7: BSOD after startup.

24 Nov 2012   #1
redzero36

Windows 7 Ultimate x64 SP1
 
 
BSOD after startup.

I've been away from my pc during the holidays and left my computer on for a couple of days straight. While it was on it was still running good and the only thing my family would do on my pc is my brother playing assassin creed 2 on his steam account. When I finally got back and used my pc for a couple of hrs and then shut it down. I didn't do any software or hardware changes and I'm pretty sure no one changed anything while I was gone. Today when I turned on my pc, roughly one hr after start up it freezes. After I restart by holding the power button it gets a BSOD at startup. I attached my BSOD crash dump file.


My System SpecsSystem Spec
.
24 Nov 2012   #2
bagavan

Windows 8 Professional x64
 
 

Code:
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0384b000 PsLoadedModuleList = 0xfffff800`03a8f670
Debug session time: Sun Nov 25 04:08:50.217 2012 (UTC + 5:30)
System Uptime: 0 days 0:02:00.887
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800038c20c5, fffff88008f06ed0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800038c20c5, Address of the instruction which caused the bugcheck
Arg3: fffff88008f06ed0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`038c20c5 498b08          mov     rcx,qword ptr [r8]

CONTEXT:  fffff88008f06ed0 -- (.cxr 0xfffff88008f06ed0)
rax=00000000ecdc0024 rbx=0000000000000000 rcx=fffff80003a4ea00
rdx=734d6c4103330101 rsi=00000000006f7430 rdi=fffff80003a4ea00
rip=fffff800038c20c5 rsp=fffff88008f078b0 rbp=0000000000729410
 r8=734d6c4103330100  r9=0000000000000001 r10=fffff80003a4ea00
r11=fffff88008f079b8 r12=00000000c0020000 r13=fffff88008f07a88
r14=0000000000729410 r15=0000000000000001
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
nt!ExpInterlockedPopEntrySListFault16:
fffff800`038c20c5 498b08          mov     rcx,qword ptr [r8] ds:002b:734d6c41`03330100=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  SSMMgr.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80003bd0611 to fffff800038c20c5

STACK_TEXT:  
fffff880`08f078b0 fffff800`03bd0611 : 00000000`00000210 00000000`00000000 fffff880`08f078d0 fffff880`08f078d0 : nt!ExpInterlockedPopEntrySListFault16
fffff880`08f078c0 fffff800`03bd51b6 : 00000000`00000000 ee657645`00000000 00000000`006f7430 fffff800`039f5101 : nt!AlpcpSendMessage+0x4df
fffff880`08f079c0 fffff800`03bd2ffb : fffffa80`0a66fc00 00000000`c0020000 00000000`00729410 00000000`006f7430 : nt!AlpcpProcessSynchronousRequest+0x2f3
fffff880`08f07b00 fffff800`038c9453 : fffffa80`0a67db50 fffff880`08f07ca0 00000000`746c6644 fffff880`08f07c38 : nt!NtAlpcSendWaitReceivePort+0x1ab
fffff880`08f07bb0 00000000`77941b6a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0067e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77941b6a


FOLLOWUP_IP: 
nt!ExpInterlockedPopEntrySListFault16+0
fffff800`038c20c5 498b08          mov     rcx,qword ptr [r8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

STACK_COMMAND:  .cxr 0xfffff88008f06ed0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

Followup: MachineOwner
---------
Please update Samsung Monitor driver.
My System SpecsSystem Spec
27 Nov 2012   #3
redzero36

Windows 7 Ultimate x64 SP1
 
 

Okay I updated my samsung monitor driver and I haven't had problems so far. Thanks bagavan.
My System SpecsSystem Spec
.

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 BSOD after startup.




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