Windows 7: BSOD Bad_Pool_Caller Dump Enclosed

BSoDamn · 25 Nov 2012

Hey guys,
I was sitting here tonight just surfing the web and I had a crash. The PC went to blue screen and showed that it was dumping files but didn't reboot. I had to manually reboot. It showed Bad_Pool_Caller at the top. From what I've read it looks like something is wrong with the hard drive or RAM...?

Any help is appreciated. Just FYI...I applied some Windows updates 2 days ago. Not sure if it's relevant or not.

koolkat77 · 25 Nov 2012

Did you forget about this thread?
http://www.sevenforums.com/crashes-d...ml#post2167883

BSoDamn · 25 Nov 2012

No. I just thought it was a completely different symptom because it said "bad_pool_caller" instead of the "irql_not_less_or equal....".

I didn't want to get the two mixed up, I guess.

koolkat77 · 25 Nov 2012

Mark the other one as solved and continue here.

koolkat77 · 25 Nov 2012

Update the Intel 5100 wifi driver.

Code:

0: kd> lmvm NETw5s64
start             end                 module name
fffff880`08058000 fffff880`087b8000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Thu Mar 18 11:21:53 2010 (4BA1B871)
    CheckSum:         00763035
    ImageSize:        00760000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Reference Table

And btw, did you follow any of the suggestions given to you on that thread?

BSoDamn · 26 Nov 2012

Well, here's the thing. I am not positive the other BSOD is solved, and I'm worried I now have two problems. Here are the actions I have taken since having the first IRQL_NOT_LESS_OR_EQUAL BSOD.
1) Used the COMODO uninstaller and cleaned the system of that useless program
2) Uninstalled Daemon tools and the cleaner

The original BSOD wasn't happening very often but when this new BAD_POOL_CALLER BSOD occurred it seemed different.
I did attempt to update all of my WiFi drivers bun Windows says they are all up to date. What would the Intel 5100 be for.....my network card? None of them are labeled as Intel 5100.

Thanks for the help. I'll do whatever I can to follow protocol and keep the forums clean and organized, and understand why you'd want to keep it that way.

BSoDamn · 05 Dec 2012

I had another BSOD tonight. It again was for a BAD_POOL_CALLER. I have enclosed the dump.

Please see the info in the post before this one. At the time of this one I was updating an online game and it crashed. The night before I was running 3 memory extensive programs at once and had no trouble at all. At the time of this crash I only had Firefox running.

Seven forums rocks! Thanks for any and all help guys. I know Windows, but not like you guys do.

koolkat77 · 05 Dec 2012

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, d000d, fffffa800c23fb00}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
GetPointerFromAddress: unable to read from fffff800036ba100
GetUlongFromAddress: unable to read from fffff800036ba1c0
Probably caused by : NETw5s64.sys ( NETw5s64+c2c1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 00000000000d000d, Memory contents of the pool block
Arg4: fffffa800c23fb00, Address of the block of pool being deallocated

Debugging Details:
------------------


POOL_ADDRESS:  fffffa800c23fb00 Nonpaged pool

FREED_POOL_TAG:  Mdl 

BUGCHECK_STR:  0xc2_7_Mdl 

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  Origin.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800035b5be9 to fffff8000348afc0

STACK_TEXT:  
fffff880`03a11ef8 fffff800`035b5be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`000d000d : nt!KeBugCheckEx
fffff880`03a11f00 fffff880`0562a2c1 : fffffa80`0c62efb0 fffff880`05633f02 fffffa80`09d88c28 00000000`00000000 : nt!ExDeferredFreePool+0x1201
fffff880`03a11fb0 fffffa80`0c62efb0 : fffff880`05633f02 fffffa80`09d88c28 00000000`00000000 fffffa80`0c62efe0 : NETw5s64+0xc2c1
fffff880`03a11fb8 fffff880`05633f02 : fffffa80`09d88c28 00000000`00000000 fffffa80`0c62efe0 fffff880`05816eb5 : 0xfffffa80`0c62efb0
fffff880`03a11fc0 fffffa80`09d88c28 : 00000000`00000000 fffffa80`0c62efe0 fffff880`05816eb5 00000000`00000000 : NETw5s64+0x15f02
fffff880`03a11fc8 00000000`00000000 : fffffa80`0c62efe0 fffff880`05816eb5 00000000`00000000 fffff880`03a12100 : 0xfffffa80`09d88c28


STACK_COMMAND:  kb

FOLLOWUP_IP: 
NETw5s64+c2c1
fffff880`0562a2c1 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  NETw5s64+c2c1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETw5s64

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

FAILURE_BUCKET_ID:  X64_0xc2_7_Mdl__NETw5s64+c2c1

BUCKET_ID:  X64_0xc2_7_Mdl__NETw5s64+c2c1

Followup: MachineOwner
---------

0: kd> lmvm NETw5s64
start             end                 module name
fffff880`0561e000 fffff880`05d7e000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Thu Mar 18 11:21:53 2010 (4BA1B871)
    CheckSum:         00763035
    ImageSize:        00760000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Intel 5100 wifi (Restart the system) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Go to this link and check the system for latest drivers and install them:

BSoDamn · 05 Dec 2012

Ok, thanks KoolKat. I'll give that a try and let you know how it turned out.

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