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Windows 7: BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

25 Nov 2012   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

At this particular point I am out of idea. I need to ask for more help. Wait a bit .... I think some better opinion will be available.

And, you may disable verifier, as it is giving the same results with verifier enabled or disabled.


My System SpecsSystem Spec
.
25 Nov 2012   #12
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
At this particular point I am out of idea. I need to ask for more help. Wait a bit .... I think some better opinion will be available.
Okay, thanks for your attention I'm really frustrated here
My System SpecsSystem Spec
25 Nov 2012   #13
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US
My System SpecsSystem Spec
.

25 Nov 2012   #14
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Britton30 View Post
You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US
okay I'll try it. But the BSOD will always come if I'm using my firefox
My System SpecsSystem Spec
25 Nov 2012   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

As a test, remove these two.
  • Bluetooth Device (Personal Area Network)
  • HUAWEI Mobile Connect - 3G Network Card
Update this two:
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Use Microsoft Security Essentials.
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Does it change anything?
My System SpecsSystem Spec
25 Nov 2012   #16
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
As a test, remove these two.
  • Bluetooth Device (Personal Area Network)
  • HUAWEI Mobile Connect - 3G Network Card
Update this two:
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Use Microsoft Security Essentials.
Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.


Does it change anything?
alright, I'm doing it right now
My System SpecsSystem Spec
25 Nov 2012   #17
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by iqnaul View Post
Quote   Quote: Originally Posted by Britton30 View Post
You might give this Dell Support site a try. Pay attention for USB or touchpad driver updates, the HIDsys refers to mouse, keyboard or touchpad.
Support for Home Users | Dell US
okay I'll try it. But the BSOD will always come if I'm using my firefox
Use IE then? Try uninstalling FF until the issue is resolved.
My System SpecsSystem Spec
26 Nov 2012   #18
iqnaul

windows 7 proffesional x64
 
 

The system is normal for a day, but when I'm using my firefox the BSOD comes again it says "System_Service_Exception" I think I will uninstall my FF. Does anyone know why this can happened?
My System SpecsSystem Spec
26 Nov 2012   #19
F5ing

Windows 7 Ultimate x64
 
 

A corrupted install, maybe? Run for awhile without it to see what happens. Then reinstall and see...
My System SpecsSystem Spec
26 Nov 2012   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
Reply

 BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys




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