| Windows 7: BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys |
25 Nov 2012
|
#1 | | windows 7 proffesional x64 |
BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys Hi all, I have a laptop using Windows 7 Professional Edition x64, with i5 Processor, 4Gb of RAM, 500Gb HDD, and dual switchable graphic display (Intel HD 3000 and AMD Radeon). I got several BSOD when I logon to my desktop, first is when I opened firefox it come the Bad_Pool_Header BSOD and then the system restarted and when I logon it shows win32k.sys BSOD.
I restart my system and enter safe mode, running the sfc as described in several threads which I read in sevenforums everything is OK (I ran it several times) then I enable the verifier, restart my system normally and I get HIDClass.sys BSOD.
I thought my bluetooth/wifi driver cause the BSOD but I'm not really sure, now I turn off my wifi and bluetooth and the system runs normally. I need help  I include my SF Test result
Thank you | My System Specs |
| System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm |
25 Nov 2012
|
#2 | | Windows 7 Home Premium 64 Bit SP 1 |
Welcome aboard.
The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.
For the USB ports, first, uninstall and reinstall the USB ports drivers. - Right click on Computer icon > manage. It will open the computer management window.
- Click on "Device Manager" in the left pane, it will list all installed devices up.
- Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
- Click on one item to select, then right click and uninstall.
- Do the same for all.
- Restart the computer.
- At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too. USB Selective Suspend - Turn On or Off
For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.
Let us know the results. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Self Assembled OS Windows 7 Home Premium 64 Bit SP 1 CPU Intel Core i3 2120 @ 3.30GHz Motherboard Gigabyte Technology Co., Ltd. H61M-DS2 DVI Memory Corsair 2GB x2 (Single-Channel DDR3 @ 665MHz) Graphics Card 2047MB GeForce GTS 450 (ZOTAC International) Sound Card Onboard (Realtek High Definition Audio) Monitor(s) Displays LG Flatron E2040T Screen Resolution 1600x900 Keyboard Logitech MK220 Mouse Logitech MK220 PSU uMAX 750 watt. Case iBall Cooling Air/ Fans Hard Drives Western Digital 1 TB
Seagate 500 GB Internet Speed BSNL Broadband Antivirus Microsoft Security Essentials Browser Waterfox Other Info Dell Studio 15" Laptop |
25 Nov 2012
|
#3 | | windows 7 proffesional x64 |

Quote: Originally Posted by Arc Welcome aboard.
The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.
For the USB ports, first, uninstall and reinstall the USB ports drivers. - Right click on Computer icon > manage. It will open the computer management window.
- Click on "Device Manager" in the left pane, it will list all installed devices up.
- Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
- Click on one item to select, then right click and uninstall.
- Do the same for all.
- Restart the computer.
- At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too. USB Selective Suspend - Turn On or Off
For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.
Let us know the results. Okay, I'm working on it right now. While I waiting for the reply in this post, I got Bad_Pool_Header BSOD I Attach the files | My System Specs | | System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm |
25 Nov 2012
|
#4 | | Windows 7 Home Premium 64 Bit SP 1 |
Let us know the results when the steps are done | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Self Assembled OS Windows 7 Home Premium 64 Bit SP 1 CPU Intel Core i3 2120 @ 3.30GHz Motherboard Gigabyte Technology Co., Ltd. H61M-DS2 DVI Memory Corsair 2GB x2 (Single-Channel DDR3 @ 665MHz) Graphics Card 2047MB GeForce GTS 450 (ZOTAC International) Sound Card Onboard (Realtek High Definition Audio) Monitor(s) Displays LG Flatron E2040T Screen Resolution 1600x900 Keyboard Logitech MK220 Mouse Logitech MK220 PSU uMAX 750 watt. Case iBall Cooling Air/ Fans Hard Drives Western Digital 1 TB
Seagate 500 GB Internet Speed BSNL Broadband Antivirus Microsoft Security Essentials Browser Waterfox Other Info Dell Studio 15" Laptop |
25 Nov 2012
|
#5 | | windows 7 proffesional x64 |

Quote: Originally Posted by Arc Let us know the results when the steps are done  I already did all the steps, the computer runs normally for an hour with the wifi is turned on, then I started to browsing with firefox +/- 5minutes the Bad_Pool_Header BSOD come again  do you have any suggestion Arc? | My System Specs | | System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm |
25 Nov 2012
|
#6 | | Windows 7 Home Premium 64 Bit SP 1 |
Enable Driver Verifier to monitor the drivers. Driver Verifier - Enable and Disable Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Let us know the results, with the subsequent crash dumps, if any. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Self Assembled OS Windows 7 Home Premium 64 Bit SP 1 CPU Intel Core i3 2120 @ 3.30GHz Motherboard Gigabyte Technology Co., Ltd. H61M-DS2 DVI Memory Corsair 2GB x2 (Single-Channel DDR3 @ 665MHz) Graphics Card 2047MB GeForce GTS 450 (ZOTAC International) Sound Card Onboard (Realtek High Definition Audio) Monitor(s) Displays LG Flatron E2040T Screen Resolution 1600x900 Keyboard Logitech MK220 Mouse Logitech MK220 PSU uMAX 750 watt. Case iBall Cooling Air/ Fans Hard Drives Western Digital 1 TB
Seagate 500 GB Internet Speed BSNL Broadband Antivirus Microsoft Security Essentials Browser Waterfox Other Info Dell Studio 15" Laptop |
25 Nov 2012
|
#7 | | windows 7 proffesional x64 |

Quote: Originally Posted by Arc Enable Driver Verifier to monitor the drivers. Driver Verifier - Enable and Disable Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Let us know the results, with the subsequent crash dumps, if any. okay I'm doing it right now | My System Specs | | System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm |
25 Nov 2012
|
#8 | | windows 7 proffesional x64 |

Quote: Originally Posted by Arc Enable Driver Verifier to monitor the drivers. Driver Verifier - Enable and Disable Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Let us know the results, with the subsequent crash dumps, if any. The BSOD comes again, here is the files | My System Specs | | System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm |
25 Nov 2012
|
#9 | | Windows 7 Home Premium 64 Bit SP 1 |
Do you have any USB device plugged in? | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number Self Assembled OS Windows 7 Home Premium 64 Bit SP 1 CPU Intel Core i3 2120 @ 3.30GHz Motherboard Gigabyte Technology Co., Ltd. H61M-DS2 DVI Memory Corsair 2GB x2 (Single-Channel DDR3 @ 665MHz) Graphics Card 2047MB GeForce GTS 450 (ZOTAC International) Sound Card Onboard (Realtek High Definition Audio) Monitor(s) Displays LG Flatron E2040T Screen Resolution 1600x900 Keyboard Logitech MK220 Mouse Logitech MK220 PSU uMAX 750 watt. Case iBall Cooling Air/ Fans Hard Drives Western Digital 1 TB
Seagate 500 GB Internet Speed BSNL Broadband Antivirus Microsoft Security Essentials Browser Waterfox Other Info Dell Studio 15" Laptop |
25 Nov 2012
|
#10 | | windows 7 proffesional x64 |

Quote: Originally Posted by Arc Do you have any USB device plugged in? nope, I don't have any USB device plugged in | My System Specs | | System Manufacturer/Model Number Dell Vostro 3450 OS windows 7 proffesional x64 CPU i5 2.4 GHz Motherboard DELL Memory 4Gb Graphics Card Switchable Graphics Intel HD 3000 & AMD Radeon Hard Drives 500Gb 720Rpm BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys problems? All times are GMT -5. The time now is 08:17 AM. | |