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Windows 7: BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

25 Nov 2012   #1
iqnaul

windows 7 proffesional x64
 
 
BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys

Hi all, I have a laptop using Windows 7 Professional Edition x64, with i5 Processor, 4Gb of RAM, 500Gb HDD, and dual switchable graphic display (Intel HD 3000 and AMD Radeon). I got several BSOD when I logon to my desktop, first is when I opened firefox it come the Bad_Pool_Header BSOD and then the system restarted and when I logon it shows win32k.sys BSOD.
I restart my system and enter safe mode, running the sfc as described in several threads which I read in sevenforums everything is OK (I ran it several times) then I enable the verifier, restart my system normally and I get HIDClass.sys BSOD.

I thought my bluetooth/wifi driver cause the BSOD but I'm not really sure, now I turn off my wifi and bluetooth and the system runs normally. I need help I include my SF Test result

Thank you


My System SpecsSystem Spec
.

25 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

For the USB ports, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
25 Nov 2012   #3
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Welcome aboard.

The last crash is driver verifier enabled, and it shows HIDCLASS.sys as the probable cause.

For the USB ports, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
Okay, I'm working on it right now. While I waiting for the reply in this post, I got Bad_Pool_Header BSOD I Attach the files
My System SpecsSystem Spec
.


25 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Let us know the results when the steps are done
My System SpecsSystem Spec
25 Nov 2012   #5
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Let us know the results when the steps are done
I already did all the steps, the computer runs normally for an hour with the wifi is turned on, then I started to browsing with firefox +/- 5minutes the Bad_Pool_Header BSOD come again do you have any suggestion Arc?
My System SpecsSystem Spec
25 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
25 Nov 2012   #7
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
okay I'm doing it right now
My System SpecsSystem Spec
25 Nov 2012   #8
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
The BSOD comes again, here is the files
My System SpecsSystem Spec
25 Nov 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do you have any USB device plugged in?
My System SpecsSystem Spec
25 Nov 2012   #10
iqnaul

windows 7 proffesional x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Do you have any USB device plugged in?
nope, I don't have any USB device plugged in
My System SpecsSystem Spec
Reply

 BSOD Randomly win32k.sys Bad_Pool_Header HIDClass.sys




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