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Windows 7: BSOD after start-up and whilst playing several games

25 Nov 2012   #1
metalmiketh

Windows 7 Home Premium 64 bit
 
 
BSOD after start-up and whilst playing several games

I've had many crashes and BSoD problems lately. Hopefully somebody here can help.


My System SpecsSystem Spec
.
25 Nov 2012   #2
metalmiketh

Windows 7 Home Premium 64 bit
 
 

Sorry. I forgot to mention. After reading that a lot of crashes are caused by Daemon Tools, I uninstalled it. Then I ran the SF diagnostics tool.
My System SpecsSystem Spec
26 Nov 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Please uninstall the following software using the free version of Revo Uninstaller (Use advanced mode to uninstall):-
Code:
  1. Start Menu\Programs\GIGABYTE Public:Start Menu\Programs\GIGABYTE Public
  2. Start Menu\Programs\GIGABYTE\AutoGreen Public:Start Menu\Programs\GIGABYTE\AutoGreen Public
  3. Start Menu\Programs\GIGABYTE\ET6 Public:Start Menu\Programs\GIGABYTE\ET6 Public
  4. Start Menu\Programs\GIGABYTE\GHOST(6980) Public:Start Menu\Programs\GIGABYTE\GHOST(6980) Public
Quote:
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge
May cause BSOD on Win7 systems - uninstall to test
Avast! antivirus is also contributing in BSOD-s. Please uninstall and replace with Microsoft Security Essentials at least to test.
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.Update the video card drivers in the following manner:
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Download link and stabled version:
*Report if there is any improvement.

Then test your ram, Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.

BUG CHECK SUMMARY:

Code:
STOP 0x00000019: BAD_POOL_HEADER
Usual causes:  Device driver
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
..................................................................
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff8bf0fae5d8f, 8, fffff8bf0fae5d8f, 5}
Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+437c1 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  SearchIndexer.
..................................................................
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP 
Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, 
Installing a faulty or mismatched hardware (especially memory) or a failure after installing it,
3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards,
Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, 
Missing Service Pack
BugCheck 7F, {8, 80050033, 406f8, fffff8800f6e1c88}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+2b7c88 )
Timestamp: Tue May 15 13:35:36 2012 (4FB20748)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Stress.exe
..................................................................
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {ffffffffffffffd0, 1, fffff8000f8e432c, 0}
*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : AppleCharger.sys ( AppleCharger+1a9b ) [GIGABYTE On/Off Charge driver. See here for details - http://www.gigabyte.us/MicroSite/185/on-off-charge.htm 
May cause BSOD on Win7 systems - uninstall to test]
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
Timestamp:        Wed Nov 02 08:46:00 2011 (4EB0AEE8)
..................................................................
STOP 0x0000001A: MEMORY_MANAGEMENT 
Usual causes:  Device driver, memory, kernel
BugCheck 1A, {41790, fffffa8004dd8ac0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35054 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dllhost.exe
..................................................................
STOP 0x0000001A: MEMORY_MANAGEMENT 
Usual causes:  Device driver, memory, kernel
BugCheck 1A, {41790, fffffa8004dd8b20, ffff, 0}
Probably caused by : win32k.sys ( win32k!FreeView+a2 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  rundll32.exe
..................................................................
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff8af02eb1010, 0, fffff8000f9b89bc, 5}
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Could not read faulting driver name
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
...................................................................
STOP 0x00000024: NTFS_FILE_SYSTEM  
Usual causes:  Disk corruption, insufficient physical memory, Device driver, 
Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
BugCheck 24, {1904fb, fffff88003593468, fffff88003592cc0, fffff8000f83ff75}
Probably caused by : ntkrnlmp.exe ( nt!RtlSubtreePredecessor+9 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
Good luck.
My System SpecsSystem Spec
.

26 Nov 2012   #4
metalmiketh

Windows 7 Home Premium 64 bit
 
 

I have carried out the following so far

Code:
Please uninstall the following software using the free version of Revo Uninstaller (Use advanced mode to uninstall):-
Code:
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public

Start Menu\Programs\GIGABYTE\AutoGreen	Public:Start Menu\Programs\GIGABYTE\AutoGreen	Public

Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public

Start Menu\Programs\GIGABYTE\GHOST(6980)	Public:Start Menu\Programs\GIGABYTE\GHOST(6980)	Public

Quote:
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge 
May cause BSOD on Windows 7 systems - uninstall to test
Avast! antivirus is also contributing in BSOD-s. Please uninstall and replace with Microsoft Security Essentials at least to test.
Code:
Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public
avast! Uninstall Utility | Download aswClear for avast! Removal
Recommended antivirus program for Windows 7 based on stability compared to others:- 
Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.
 Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.[/S]



Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:
Speccy - System Information - Free Download
CrystalDiskInfo - Software - Crystal Dew World
Screenshots and Files - Upload and Post in Seven Forums
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the 
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:
SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:   Only carried out on C:\. Explorer repeatedly crashed during scan of D:\.
Disk Check
Free up the start-up, nothing except the antivirus is usually needed.
Startup Programs - Change
Troubleshoot Application Conflicts by Performing a Clean Startup
Update the video card drivers in the following manner:
Click on the Start  ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; NVIDIA and restart the system. Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Download link and stabled version:
Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com
*Report if there is any improvement.

I have not carried out the following

Code:
Run a full scan with both (separately) once downloaded, installed and updated.

Run Memtest. I'll carry this out tomorrow evening. 

Things do seem better since updating my GFX drivers though.

I've uploaded some screen shots.

1 - 3 are CrystalDisk & Speccy screenshots

4 is a screenshot of sfc /scannow results.

Thank you for your help so far. It's much appreciated.
My System SpecsSystem Spec
26 Nov 2012   #5
metalmiketh

Windows 7 Home Premium 64 bit
 
 

I've had three blue screens today. None whilst playing games.
My System SpecsSystem Spec
26 Nov 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nothing specific found in those dumps. Let us know the results from memtest.
My System SpecsSystem Spec
28 Nov 2012   #7
metalmiketh

Windows 7 Home Premium 64 bit
 
 

I ran memtest last night in the following order.

Stick 1 - Slot DDR3_1

Stick 2 - Slot DDR3_2

Stick 2 - Slot DDR3_1

Stick 1 - Slot DDR3_2
My System SpecsSystem Spec
28 Nov 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hopefully replacing the damaged stick will be the solution.

Let us know how things go after getting the new stick.
My System SpecsSystem Spec
28 Nov 2012   #9
metalmiketh

Windows 7 Home Premium 64 bit
 
 

Thank you very much for your help. I'll post back once I've sorted the replacement.
My System SpecsSystem Spec
28 Nov 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sure, till then use the good stick and let us know if there are any issues.
My System SpecsSystem Spec
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 BSOD after start-up and whilst playing several games




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