BSOD while playing 720p video.


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    BSOD while playing 720p video.


    Hi, I just recently re installed my OS(Win7 Home Premium x64) and today I was playing a 1280x720p MP4 with Media Player Classic 64x and K lite codec pack(64 bit version) installed. I had paused the video and when I went to resume it the audio was gone, so I closed the player and opened the video again and skipped to where I had left of. SO suddenly my screen turns black for a few seconds and the player stopped responding followed by the BSOD.

    Note:
    I had my CPU locked to 1.4GHz which is the default frequency anyways and its default voltage. Depending on the workload the CPU frequency jumps up and down and I didn't want that.
    I just thought I should include this :/

    Thanks.
      My Computer


  2. Posts : 851
    Windows 8 Professional x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8005a2d4e0, fffff880010078b8, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+78b8 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8005a2d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880010078b8, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+78b8
    fffff880`010078b8 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`023fe9c8 fffff880`04065000 : 00000000`00000116 fffffa80`05a2d4e0 fffff880`010078b8 00000000`00000000 : nt!KeBugCheckEx
    fffff880`023fe9d0 fffff880`04064d0a : fffff880`010078b8 fffffa80`05a2d4e0 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`023fea10 fffff880`0410bf07 : fffffa80`05a2d4e0 00000000`00000000 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`023fea40 fffff880`04135b75 : 00000000`ffffffff 00000000`00323cac 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`023feb20 fffff880`041342bb : 00000000`00000102 00000000`00000002 00000000`00323cac 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`023feb50 fffff880`041072c6 : ffffffff`ff676980 fffffa80`069f9410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`023febf0 fffff880`04133e7a : 00000000`00000000 fffffa80`08a1e1c0 00000000`00000080 fffffa80`069f9410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`023fed00 fffff800`02f28e5a : 00000000`fffffc32 fffffa80`075f8b50 fffffa80`04ecd040 fffffa80`075f8b50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`023fed40 fffff800`02c82d26 : fffff800`02e04e80 fffffa80`075f8b50 fffff800`02e12cc0 fffff880`023fee40 : nt!PspSystemThreadStartup+0x5a
    fffff880`023fed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+78b8
    fffff880`010078b8 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+78b8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ebc9489
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
    Please update your graphic card drivers
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I already did.
    I downloaded the drivers for the HD 6520G from the Toshiba website and it says it's up to date. And actually they don't seem to have the model I have listed.

    They do have the Satellite L750D drivers and one that has the same CPU and GPU as mine but they have different part numbers and other Model names L750D-ST4N01 for example. But mine is a L750D-037. Back then a friend told me that I could still use those drivers though but I am no longer sure.

    I still do have access to the original drivers that the laptop came with though. Should I try those again?
      My Computer


  4. Posts : 851
    Windows 8 Professional x64
       #4

    You could try installing the manufacturers drivers.. They work the best and see if the problem persists.
      My Computer


 

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