Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while playing 720p video.

25 Nov 2012   #1
Reachie

Windows 7 Home Premium x64
 
 
BSOD while playing 720p video.

Hi, I just recently re installed my OS(Win7 Home Premium x64) and today I was playing a 1280x720p MP4 with Media Player Classic 64x and K lite codec pack(64 bit version) installed. I had paused the video and when I went to resume it the audio was gone, so I closed the player and opened the video again and skipped to where I had left of. SO suddenly my screen turns black for a few seconds and the player stopped responding followed by the BSOD.

Note:
I had my CPU locked to 1.4GHz which is the default frequency anyways and its default voltage. Depending on the workload the CPU frequency jumps up and down and I didn't want that.
I just thought I should include this :/

Thanks.


My System SpecsSystem Spec
.
25 Nov 2012   #2
bagavan

Windows 8 Professional x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005a2d4e0, fffff880010078b8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78b8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005a2d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880010078b8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78b8
fffff880`010078b8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023fe9c8 fffff880`04065000 : 00000000`00000116 fffffa80`05a2d4e0 fffff880`010078b8 00000000`00000000 : nt!KeBugCheckEx
fffff880`023fe9d0 fffff880`04064d0a : fffff880`010078b8 fffffa80`05a2d4e0 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023fea10 fffff880`0410bf07 : fffffa80`05a2d4e0 00000000`00000000 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023fea40 fffff880`04135b75 : 00000000`ffffffff 00000000`00323cac 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023feb20 fffff880`041342bb : 00000000`00000102 00000000`00000002 00000000`00323cac 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023feb50 fffff880`041072c6 : ffffffff`ff676980 fffffa80`069f9410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`023febf0 fffff880`04133e7a : 00000000`00000000 fffffa80`08a1e1c0 00000000`00000080 fffffa80`069f9410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`023fed00 fffff800`02f28e5a : 00000000`fffffc32 fffffa80`075f8b50 fffffa80`04ecd040 fffffa80`075f8b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023fed40 fffff800`02c82d26 : fffff800`02e04e80 fffffa80`075f8b50 fffff800`02e12cc0 fffff880`023fee40 : nt!PspSystemThreadStartup+0x5a
fffff880`023fed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78b8
fffff880`010078b8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78b8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ebc9489

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
Please update your graphic card drivers
My System SpecsSystem Spec
25 Nov 2012   #3
Reachie

Windows 7 Home Premium x64
 
 

I already did.
I downloaded the drivers for the HD 6520G from the Toshiba website and it says it's up to date. And actually they don't seem to have the model I have listed.

They do have the Satellite L750D drivers and one that has the same CPU and GPU as mine but they have different part numbers and other Model names L750D-ST4N01 for example. But mine is a L750D-037. Back then a friend told me that I could still use those drivers though but I am no longer sure.

I still do have access to the original drivers that the laptop came with though. Should I try those again?
My System SpecsSystem Spec
.

25 Nov 2012   #4
bagavan

Windows 8 Professional x64
 
 

You could try installing the manufacturers drivers.. They work the best and see if the problem persists.
My System SpecsSystem Spec
Reply

 BSOD while playing 720p video.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD while playing any Video
Hi Guys, I am getting BSOD while playing video on my laptop. I have my screen replaced sometime back due to display error. It works out fine untill recently laptop started to give BODS when I try playing video on any player. I am attaching the file for your review please. Please help !
BSOD Help and Support
BSOD playing video games / loading video games [MEMORY_MANAGEMENT]
It doesn't happen often but sometimes it freezes for a second while loading a certain game which works fine on another day and gives BSOD. Sometimes it happens after I've loaded the game and am in the moment of playing. My hardware is more than enough for the games I run and I even run them on...
BSOD Help and Support
BSOD playing too long, watching a video and playing a game or gmod
I get BSOD whenever I am on my computer for 6 hours or over, watching a video and playing a game, or while playing gmod in general. My comp specs are on my profile as best as I could get. My computer runs 68C 26% fanspeed when not playing any games and gets as hot as 86C when playing games. and my...
BSOD Help and Support
BSOD randomly/ when playing LoL and playing a video on youtube
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.2 Locale ID: 13321 Additional information about the problem: BCCode: a BCP1: FFFFFFFF BCP2: 00000002 BCP3: 00000000
BSOD Help and Support
BSOD playing NFS The Run ,watching 720p movies,downloading up to 4mb/s
How can i fix this bsod? is there any incompatibility between i3-2310m and videocard amd radeon hd6470m? please help me with this. special thanks! BSOD message is this: 0x00000101 "A clock interrupt was not received on a secondary processor within the allocated time interval"
BSOD Help and Support
BSOD when playing flash video divx video or just leaving computer idle
windows 7 32-bit installed 1 week ago original OS windows XP Pro specs website HP Compaq d530 Convertible Minitower Desktop PC- Download drivers and software - HP Business Support Center i just installed windows 7 a few days ago on this system belivieng it met minimum requirements, I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App