Windows 7: BSOD while playing 720p video.

Reachie · 25 Nov 2012

Hi, I just recently re installed my OS(Windows 7 Home Premium x64) and today I was playing a 1280x720p MP4 with Media Player Classic 64x and K lite codec pack(64 bit version) installed. I had paused the video and when I went to resume it the audio was gone, so I closed the player and opened the video again and skipped to where I had left of. SO suddenly my screen turns black for a few seconds and the player stopped responding followed by the BSOD.

Note:
I had my CPU locked to 1.4GHz which is the default frequency anyways and its default voltage. Depending on the workload the CPU frequency jumps up and down and I didn't want that.
I just thought I should include this :/

Thanks.

bagavan · 25 Nov 2012

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005a2d4e0, fffff880010078b8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78b8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
*                                                                             *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005a2d4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880010078b8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+78b8
fffff880`010078b8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`023fe9c8 fffff880`04065000 : 00000000`00000116 fffffa80`05a2d4e0 fffff880`010078b8 00000000`00000000 : nt!KeBugCheckEx
fffff880`023fe9d0 fffff880`04064d0a : fffff880`010078b8 fffffa80`05a2d4e0 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`023fea10 fffff880`0410bf07 : fffffa80`05a2d4e0 00000000`00000000 fffffa80`07bdf390 fffffa80`069f9410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`023fea40 fffff880`04135b75 : 00000000`ffffffff 00000000`00323cac 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`023feb20 fffff880`041342bb : 00000000`00000102 00000000`00000002 00000000`00323cac 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`023feb50 fffff880`041072c6 : ffffffff`ff676980 fffffa80`069f9410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`023febf0 fffff880`04133e7a : 00000000`00000000 fffffa80`08a1e1c0 00000000`00000080 fffffa80`069f9410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`023fed00 fffff800`02f28e5a : 00000000`fffffc32 fffffa80`075f8b50 fffffa80`04ecd040 fffffa80`075f8b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`023fed40 fffff800`02c82d26 : fffff800`02e04e80 fffffa80`075f8b50 fffff800`02e12cc0 fffff880`023fee40 : nt!PspSystemThreadStartup+0x5a
fffff880`023fed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+78b8
fffff880`010078b8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+78b8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ebc9489

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

Please update your graphic card drivers

Reachie · 25 Nov 2012

I already did.
I downloaded the drivers for the HD 6520G from the Toshiba website and it says it's up to date. And actually they don't seem to have the model I have listed.

They do have the Satellite L750D drivers and one that has the same CPU and GPU as mine but they have different part numbers and other Model names L750D-ST4N01 for example. But mine is a L750D-037. Back then a friend told me that I could still use those drivers though but I am no longer sure.

I still do have access to the original drivers that the laptop came with though. Should I try those again?

bagavan · 25 Nov 2012

You could try installing the manufacturers drivers.. They work the best and see if the problem persists.

Windows 7: BSOD while playing 720p video.

BSOD while playing 720p video. problems?