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Windows 7: BSOD on return from sleep mode

27 Nov 2012   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by HairyScot View Post
This problem started after a fresh install one week ago, so I am understandably reluctant to go back down that route.
Have attached the speccy and crystal info.
Click on the caution button of the first disk's case, and then follow the instructions of this post. Something might be changed here.


My System SpecsSystem Spec
.
27 Nov 2012   #22
HairyScot

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Plan on backing up what is on the 1TB drive, it is going bad. It can happen at anytime and be unreadable, AKA, data all lost.
Thank you.
I must say my suspicions were moving in that direction.
I have in fact just completed a backup with NG15.
My System SpecsSystem Spec
27 Nov 2012   #23
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try Arc's suggestion as well, it may give you some extra time.
Thanks Arc!
My System SpecsSystem Spec
.

27 Nov 2012   #24
HairyScot

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just tried that and got it back to "GOOD".
Will see how it goes, but will probably invest in a new HDD

Thanks to both of you for all the assistance.
My System SpecsSystem Spec
29 Nov 2012   #25
HairyScot

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have run Memtest. No problems reported.
Ran disk checks with Seatools, HDTune, Crystal, no problems reported.
However the BSOD persists.
Next step, I guess, will be a re-install followed by a sleep test after each change.
Either that or I dig into my pocket and get an Intel.

Once again my thanks to all who provided advice and assistance.
My System SpecsSystem Spec
29 Nov 2012   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Did it crash in between? If so, upload the crash dumps.
My System SpecsSystem Spec
29 Nov 2012   #27
HairyScot

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried it out after all of the checks.
To be frank, it's not a train smash, just annoying.
I'll probably try the re-install this weekend.
In the meantime I have uploaded the dumps etc.
My System SpecsSystem Spec
29 Nov 2012   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, there is Alcohol Automount.
Code:
fffff880`0a8f9948  fffff880`010ce601Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x4a601
Uninstall Alcohol 120% at once.

You know why? StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec.
Code:
fffff880`0a8f9d98  fffff880`013cb994Unable to load image \SystemRoot\system32\DRIVERS\symsnap.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
 symsnap+0x10994
Uninstall Norton and all Symentec products using Norton Removal tool.

Uninstall Avast using Avast Uninstall Utility.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

I haven't checked which storage controller do you use. Whatever it may be, be back to mashci,sys.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
AMD Stor Filter Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {20, ffffffffc000009d, fffffa80062a9078, 0}

*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
Probably caused by : amd_xata.sys ( amd_xata+1d06 )

Followup: MachineOwner
---------

lmvm amd_xata
start             end                 module name
fffff880`0134d000 fffff880`0135b000   amd_xata T (no symbols)           
    Loaded symbol image file: amd_xata.sys
    Image path: \SystemRoot\system32\DRIVERS\amd_xata.sys
    Image name: amd_xata.sys
    Timestamp:        Tue Dec 13 02:22:03 2011 (4EE66973)
    CheckSum:         0001A1C0
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it, from AMD Support & Drivers.

Do these all, and whenever it is done, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
We are to check whether sptd.sys is uninstalled properly or not.

So, let us know the results.

Edit: Uninstall the following programs, too.
Code:
Start Menu\Programs\GIGABYTE 
Start Menu\Programs\GIGABYTE\DMIView 
Start Menu\Programs\GIGABYTE\EasySaver
Start Menu\Programs\GIGABYTE\ET6 
Start Menu\Programs\GIGABYTE\SmartRecovery 
Start Menu\Programs\GIGABYTE\UpdManager
Start Menu\Programs\HD Tune Pro
Start Menu\Programs\Norton Ghost
Start Menu\Programs\SUPERAntiSpyware 
Edit again: Most of the suggestions are matching with this suggestions. If you ask for suggestions but dont work them out, nobody will be able to help you to solve your issue.
My System SpecsSystem Spec
29 Nov 2012   #29
HairyScot

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I had taken the actions previously suggested but it made no difference so I put the products back.
As I said, I had been running this particular mix for quite some time with no problem, so you can appreciate how I feel about removing product for which I have paid.
Perhaps I should apply for refunds.

I will do as you suggest report back when all is complete.
Thanks again.
My System SpecsSystem Spec
29 Nov 2012   #30
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Top tip: dont pay for a product which is problematic. Even if you have paid for it already, decide, it it makes your computer unstable, how can you utilize those and get the utility of your spent money
My System SpecsSystem Spec
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 BSOD on return from sleep mode




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