BSOD on return from sleep mode

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  1. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD on return from sleep mode


    Recently reinstalled Windows 7.
    Since then have encountered BSOD on two occasions when bring PC out of sleep.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

    Perform a Clean Boot:


    Caused by StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec. Suggest uninstalling everything related to this program and see if the problem comes back. Then get latest version/drivers if possible:
    Code:
    fffff880`0bdf0d98  fffff880`0139d994Unable to load image \SystemRoot\system32\DRIVERS\symsnap.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for symsnap.sys
    *** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
     symsnap+0x10994
    .................................................................................................................
    0: kd> lmvm symsnap
    start             end                 module name
    fffff880`0138d000 fffff880`013bb000   symsnap  T (no symbols)           
        Loaded symbol image file: symsnap.sys
        Image path: \SystemRoot\system32\DRIVERS\symsnap.sys
        Image name: symsnap.sys
        Timestamp:        Wed Sep 16 03:02:11 2009 (4AB000D3)
        CheckSum:         00034921
        ImageSize:        0002E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Caused by SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)
    Code:
    fffff880`0bdf0948  fffff880`0107b601*** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     sptd+0x4a601
    Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    Caused by AMD SATA Controller AHCI 1.2 Device Driver . Install fresh version, see if the problem persists.
    Code:
    fffff880`0bdf0798  fffff880`01312272*** WARNING: Unable to verify timestamp for amd_sata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
     amd_sata+0xb272
    Run these tools and delete anything they may find:

    ESET online scanner:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Summary

    Code:
    STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
    Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
    BugCheck 7A, {20, ffffffffc000009d, fffffa80061ce078, 0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50040 )
    .........................................................................................................
    STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
    Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
    BugCheck 7A, {fffff6fc400616b0, ffffffffc000009d, 71bc6be0, fffff8800c2d6000}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36bea )
    ........................................................................................................
    STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
    Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
    BugCheck 7A, {20, ffffffffc000009d, fffffa80061317c8, 0}
    *** WARNING: Unable to verify timestamp for amd_xata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
    Probably caused by : amd_xata.sys ( amd_xata+1d06 )
    
    Hope this helps.
      My Computer


  3. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thank you for the swift response.

    I do have Norton Ghost 15 installed.
    Don't have daemon tools but do have Alcohol120 and Virtual Clone Drive.
    As far as I know all drivers are up to date, but I will recheck.
    Recently ran chkdsk and SFC Scannow, but will do so again..
    I have aVast internet security installed, but will run the checks you suggest.

    I'll only ever use manual sleep so perhaps I should discontinue that just shutdown instead.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thank you.

    You may want to replace Alchohol with either of these:

    OR, Prefer 7zip out of all:
    Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

    Free up the start-up:


    Uninstall these programs:
    Code:
    Start Menu	Default:Start Menu	Default
    Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
    Start Menu\Programs\GIGABYTE\DMIView	Public:Start Menu\Programs\GIGABYTE\DMIView	Public
    Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
    Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
    Start Menu\Programs\GIGABYTE\SmartRecovery	Public:Start Menu\Programs\GIGABYTE\SmartRecovery	Public
    Start Menu\Programs\GIGABYTE\UpdManager	Public:Start Menu\Programs\GIGABYTE\UpdManager	Public
    They can contribute in the issues. You may install them back later if we know they weren't contributing.

    Good luck :)
      My Computer


  5. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I have been running the same mix of apps for the past 2 years.
    The only recent change was the addition of Uniblue Powersuite.
    I will remove that and see what transpires.

    I have a feeling the issue may be hardware related.
    Have been experiencing some other funnies over the past couple of days.
    I have 2 HDDs, a 1TB (Windows, apps, docs) and a 2TB which holds my video collection.
    Recently when doing restarts the 2TB HDD seems to get lost and I have to power down and up to "find" it.
    CHKDSK shows no problems.
    Perhaps there is a BIOS problem or maybe it is time for a new PC, or new MB, CPU and RAM.
    I will run whatever diagnostics I can find.
    Perhaps you can suggest some?
    Thanks.
      My Computer


  6. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    Removed Alcohol, VCD, and Powersuite.
    Ran
    Anti-rootkit utility TDSSKiller
    and ESET online scanner:

    Came up clean, as did CHKDSK.

    Still get BSOD on return from sleep.
    Have attached latest dump.
      My Computer


  7. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #7

    Could you post a snip of your expanded Disk Management window? Maybe something there about the "ghost" drive.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    As a test you may try USB selective suspense off.

    USB Selective Suspend - Turn On or Off
      My Computer


  9. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    Thanks, will give that a try.

    Have attached snip of DiskMgmt
      My Computer


  10. Posts : 113
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    Switched off USB Selective Suspend.
    BSOD again, but this one looked slightly different.
      My Computer


 
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