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Windows 7: BSOD on return from sleep mode


26 Nov 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD on return from sleep mode

Recently reinstalled Windows 7.
Since then have encountered BSOD on two occasions when bring PC out of sleep.

My System SpecsSystem Spec
.

26 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Perform a Clean Boot:
Caused by StorageCraft Volume Snap-Shot or Symantec/Norton Backup Exec. Suggest uninstalling everything related to this program and see if the problem comes back. Then get latest version/drivers if possible:
Code:
fffff880`0bdf0d98  fffff880`0139d994Unable to load image \SystemRoot\system32\DRIVERS\symsnap.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for symsnap.sys
*** ERROR: Module load completed but symbols could not be loaded for symsnap.sys
 symsnap+0x10994
.................................................................................................................
0: kd> lmvm symsnap
start             end                 module name
fffff880`0138d000 fffff880`013bb000   symsnap  T (no symbols)           
    Loaded symbol image file: symsnap.sys
    Image path: \SystemRoot\system32\DRIVERS\symsnap.sys
    Image name: symsnap.sys
    Timestamp:        Wed Sep 16 03:02:11 2009 (4AB000D3)
    CheckSum:         00034921
    ImageSize:        0002E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Caused by SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)
Code:
fffff880`0bdf0948  fffff880`0107b601*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
 sptd+0x4a601
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Caused by AMD SATA Controller AHCI 1.2 Device Driver . Install fresh version, see if the problem persists.
Code:
fffff880`0bdf0798  fffff880`01312272*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
 amd_sata+0xb272
Run these tools and delete anything they may find:ESET online scanner:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Summary

Code:
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
BugCheck 7A, {20, ffffffffc000009d, fffffa80061ce078, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50040 )
.........................................................................................................
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
BugCheck 7A, {fffff6fc400616b0, ffffffffc000009d, 71bc6be0, fffff8800c2d6000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36bea )
........................................................................................................
STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR 
Usual causes:  Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack
BugCheck 7A, {20, ffffffffc000009d, fffffa80061317c8, 0}
*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
Probably caused by : amd_xata.sys ( amd_xata+1d06 )
Hope this helps.
My System SpecsSystem Spec
26 Nov 2012   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for the swift response.

I do have Norton Ghost 15 installed.
Don't have daemon tools but do have Alcohol120 and Virtual Clone Drive.
As far as I know all drivers are up to date, but I will recheck.
Recently ran chkdsk and SFC Scannow, but will do so again..
I have aVast internet security installed, but will run the checks you suggest.

I'll only ever use manual sleep so perhaps I should discontinue that just shutdown instead.
My System SpecsSystem Spec
.


26 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thank you.

You may want to replace Alchohol with either of these:OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.

Free up the start-up:
Uninstall these programs:
Code:
Start Menu	Default:Start Menu	Default
Start Menu\Programs\GIGABYTE	Public:Start Menu\Programs\GIGABYTE	Public
Start Menu\Programs\GIGABYTE\DMIView	Public:Start Menu\Programs\GIGABYTE\DMIView	Public
Start Menu\Programs\GIGABYTE\EasySaver	Public:Start Menu\Programs\GIGABYTE\EasySaver	Public
Start Menu\Programs\GIGABYTE\ET6	Public:Start Menu\Programs\GIGABYTE\ET6	Public
Start Menu\Programs\GIGABYTE\SmartRecovery	Public:Start Menu\Programs\GIGABYTE\SmartRecovery	Public
Start Menu\Programs\GIGABYTE\UpdManager	Public:Start Menu\Programs\GIGABYTE\UpdManager	Public
They can contribute in the issues. You may install them back later if we know they weren't contributing.

Good luck
My System SpecsSystem Spec
26 Nov 2012   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have been running the same mix of apps for the past 2 years.
The only recent change was the addition of Uniblue Powersuite.
I will remove that and see what transpires.

I have a feeling the issue may be hardware related.
Have been experiencing some other funnies over the past couple of days.
I have 2 HDDs, a 1TB (Windows, apps, docs) and a 2TB which holds my video collection.
Recently when doing restarts the 2TB HDD seems to get lost and I have to power down and up to "find" it.
CHKDSK shows no problems.
Perhaps there is a BIOS problem or maybe it is time for a new PC, or new MB, CPU and RAM.
I will run whatever diagnostics I can find.
Perhaps you can suggest some?
Thanks.
My System SpecsSystem Spec
27 Nov 2012   #6

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Removed Alcohol, VCD, and Powersuite.
Ran
Anti-rootkit utility TDSSKiller
and ESET online scanner:Came up clean, as did CHKDSK.

Still get BSOD on return from sleep.
Have attached latest dump.
My System SpecsSystem Spec
27 Nov 2012   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Could you post a snip of your expanded Disk Management window? Maybe something there about the "ghost" drive.
My System SpecsSystem Spec
27 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As a test you may try USB selective suspense off.

USB Selective Suspend - Turn On or Off
My System SpecsSystem Spec
27 Nov 2012   #9

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, will give that a try.

Have attached snip of DiskMgmt
My System SpecsSystem Spec
27 Nov 2012   #10

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Switched off USB Selective Suspend.
BSOD again, but this one looked slightly different.
My System SpecsSystem Spec
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 BSOD on return from sleep mode




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