BSOD Whilst normal usage on my Netbook running Windows 8.

sagar · 26 Nov 2012

My Netbook(Acer Aspire One) running Windows 8 pro 32bit crashes during normal usage. I have even tried re-installing and refreshing Windows but it crashes with an error : UNEXPECTED_KERNEL_MODE_TRAP. Error Code: 0x1000007f.

I have download all the drives from the manufacturers website which were for Windows 7 as Windows 8 drivers are not yet available.

The same Netbook which came pre installed with windows 7 has never crashed yet when running Win 7.

Can anyone please help me out? I have attached the required mini dump and other files generated using SF_Diagnostic_Tool.

Thanks!:)

koolkat77 · 26 Nov 2012

Uninstall Avast! It can be responsible for networking crashes like yours. Use Microsoft Security Essentials instead.

Update/Reinstall the following drivers in this method:
Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Connectify NDIS and Realtek 8136/8168/8169 PCI/PCIe Adapters.

Code:

0: kd> lmvm cnnctfy2
start    end        module name
8e1ef000 8e1f8000   cnnctfy2 T (no symbols)           
    Loaded symbol image file: cnnctfy2.sys
    Image path: \SystemRoot\system32\DRIVERS\cnnctfy2.sys
    Image name: cnnctfy2.sys
    Timestamp:        Fri Jun 24 21:42:12 2011 (4E04B054)
    CheckSum:         00007554
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmvm Rt630x86
start    end        module name
8ed34000 8edaf000   Rt630x86 T (no symbols)           
    Loaded symbol image file: Rt630x86.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt630x86.sys
    Image name: Rt630x86.sys
    Timestamp:        Wed Oct 19 18:13:13 2011 (4E9EBED9)
    CheckSum:         00082507
    ImageSize:        0007B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

sagar · 26 Nov 2012

Hey koolkat77,
Thanks for stopping by and for the quick reply, will try out you told and revert back.

P.S. - I guess we cannot install MSE on Windows 8, it has it inbuilt in the form of Windows Defender. Will search for another alternative.

Thanks again! :)

koolkat77 · 26 Nov 2012

Windows Defender is a spyware program. It works well aside MSE.

sagar · 26 Nov 2012

Here's what Microsoft says about MSE for Windows 8:

Windows Defender for Windows 8 and Windows RT provides the same level of protection against malware as Microsoft Security Essentials. You can't use Microsoft Security Essentials with Windows 8, but you don't need to — Windows Defender is already included and ready to go. But if you’re looking to protect a PC with an older version of Windows, you can use Microsoft Security Essentials to help guard against viruses, spyware, and other malicious software. It provides free* real-time protection for your home or small business PCs.

Microsoft Security Essentials - Microsoft Windows

sagar · 28 Nov 2012

Hey koolkat77!
Thank you so much for the help and support, my netbook hasn't crashed yet after I followed your instructions, I guess the connectify driver was screwing up things for me. I haven't uninstalled Avast though, its perfectly working fine.

Thanks and Regards! :)

koolkat77 · 28 Nov 2012

That's great.

Good luck :)