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Windows 7: BSOD at random times.

26 Nov 2012   #1
iain J

Windows 7 Home Premium 64bit
 
 
BSOD at random times.

I've been having BSOD issues over the past week or so. They happen at random times, however they seem to happen more often when I'm bringing my PC back from standby mode. I've run virus scans from malwarebytes, mcafee & MSE all of which have found nothing. I've also done a disk check and that has found nothing. Reinstalling sound drivers also didn't help.
BlueScreenView is saying that it's ntoskrnl.exe that is causing the problems.

Any help would be appreciated.


My System SpecsSystem Spec
.
26 Nov 2012   #2
x BlueRobot

 

Code:
BugCheck E1, {fffff80003972560, 2, fffffa80069196c0, fffffa80069196c0}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
Code:
Usual causes:  Device driver
Upload .NFO file:

Start > Type: msinfo32 > File, Save

Uninstall McAfee
, it is known to cause BSODs with Windows 7, in addition to this McAfee and MSE are both real-time protection programs and therefore are conflicting with each other and producing crashes; keep MSE installed on your system.
My System SpecsSystem Spec
26 Nov 2012   #3
iain J

Windows 7 Home Premium 64bit
 
 

NFO file is attached. I'll un-install McAfee.
My System SpecsSystem Spec
.

27 Nov 2012   #4
x BlueRobot

 

Uninstall McAfee:

Code:
Start Menu\Programs\McAfee
I've explained the reasoning in my above post, and I'm aware that you are uninstalling McAfee

Run Driver Verifier to test corrupted third-party drivers, it works by placing stress on drivers, therefore hopefully leading to a BSOD which will point out the faulty driver (run for least 24 hours):You can stop the test if a BSOD occurs before 24 hours, and upload the crash when it occurs.
My System SpecsSystem Spec
28 Nov 2012   #5
iain J

Windows 7 Home Premium 64bit
 
 

I ran the verifier, and got a bsod. I've attached the files from after the crash. (I used the SF grab tool, I assume that's right?) Have also removed McAfee, however it wasn't at time of crash.
My System SpecsSystem Spec
28 Nov 2012   #6
x BlueRobot

 

Code:
BugCheck C9, {224, fffff88004cc5710, fffff9802f1c69d0, ffffffffc00000bb}

Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )
HIDCLASS.SYS (Human Interface Device Class) is Windows operating system file, which is used for USB devices, I don't think it is the true cause of the crash. Did you only select the drivers not provided by Microsoft when using Driver Verifier?

Code:
Image path: \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
    Image name: HIDCLASS.SYS
    Timestamp:        Sat Nov 20 10:43:49 2010 (4CE7A665)
Code:
Usual causes:  Driver verifier
Hard Drive:Post a screenshot of the Crystal Disk Info summary:Scan for corrupted or missing Windows files with:Run full scans with MSE and Malwarebytes: Remember to install the free version of Malwarebytes not the free trail; untick free trail box during installation.

Update MSE Security Definitions via Windows Update:

Start > Type: Windows Update > Select all updates related to MSE

Update MSE before scanning your system, and scan for new Windows Updates, if no updates appear for Microsoft Security Essentials.

Was McAfee removed before or after the crash?

Post back your results
My System SpecsSystem Spec
28 Nov 2012   #7
LegenDSlayeR

Windows 7 Ultimate x64
 
 
BSOD Random

I've been having BSOD issues over the past week or so They Seem to happen in the early hours of the morning when im in bed.


Any help would be much appreciated.

LegenDSlayeR
My System SpecsSystem Spec
29 Nov 2012   #8
x BlueRobot

 

Quote   Quote: Originally Posted by LegenDSlayeR View Post
I've been having BSOD issues over the past week or so They Seem to happen in the early hours of the morning when im in bed.


Any help would be much appreciated.

LegenDSlayeR
Please start a new thread, and someone will be happy to help you

Our Forum Rules - Windows 7 Forums - Forum Rules
My System SpecsSystem Spec
30 Nov 2012   #9
iain J

Windows 7 Home Premium 64bit
 
 

I've run a scan with MSE, and got nothing back - also done a disk check and again no problems. Currently scanning with MB.
McAfee was uninstalled after the crash - is it worth running another one now it's gone?

Here is the crystal disk summary.
Attachment 243732
My System SpecsSystem Spec
30 Nov 2012   #10
x BlueRobot

 

Just leave the thread open for about a week, and use your computer as you normally would, and then post back your results
My System SpecsSystem Spec
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 BSOD at random times.




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