Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while scanning microsoft security essentials in safe mode

26 Nov 2012   #1
Brennanathome

windows 7 home premium 64 bit
 
 
BSOD while scanning microsoft security essentials in safe mode

My computer has been experiencing fairly random crashes with out any BSODs, so i tried running microsoft security essentials full scan. Within 10 minutes or so the computer crashed, with a BSOD. I will upload it and hopefully one of you can help. Thank you,
Brennan

This is the minidump file; I also have it attached

https://skydrive.live.com/redir?resi...Bu_5XfG3cc5PGs

WhoCrashed said it had something to do with the system cache and I dont know what that means. This is a fairly new build, here are the system specs:
-----------------
ASRock z68 Pro3 MOBO
Intel core-i5 2500 CPU (not the unlocked model) with stock heatsink
8 gigabytes of HyperX RAM DDR3 PC3 1333
Seagate barracuda 500 gigabyte HDD

Diablotek DA series 600 watt PSU
AMD radeon HD 7770 by SAPPHIRE

AOC 21 inch monitor
WNDA3100 USB wireless internet dongle
-----------------


My System SpecsSystem Spec
.
26 Nov 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi again,

Did you have any BSOD-s after your last post in your other thread?

Quote:
STOP 0x00000034: CACHE_MANAGER
Usual causes: Insufficient physical memory, Indexing, Device driver
See if disabling index helps: Index - Enable or Disable - Vista Forums

Upload a screenshot of your hard disk using crystal disk info:Run Disk Check on your hard disk for file system errors and bad sectors on it:Test your hard drive: Hard Drive Diagnostic Procedure

Take memtest this way: Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
26 Nov 2012   #3
Brennanathome

windows 7 home premium 64 bit
 
 

Here is the crystal hardrive thing screenshot
My System SpecsSystem Spec
.

27 Nov 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks okay.

Thanks.
My System SpecsSystem Spec
27 Nov 2012   #5
Brennanathome

windows 7 home premium 64 bit
 
 

Ok i have tried every test and nothing seems to be wrong, But I have a new problem... the screen keeps freezing up after an hour or so of normal use. I'm not an expert but i might guess its a windows process or service because i can leave it running all day at the login screen, but when i log in it soon freezes up. I dont have any BSODs from this because i can still see my desktop or whatever I have running. When it freezes the mouse wont move but my computer seems to be running with full fans and lights and all. This is a computer that I built myself, and i have done 2 windows clean installs to get rid of the problem but it wont go away? My copy of windows is verified so that shouldn't be the problem. Thank you for helping, and any suggestions help.
Thanks,
Brennan
My System SpecsSystem Spec
27 Nov 2012   #6
Brennanathome

windows 7 home premium 64 bit
 
 

I just realized that I didnt use the seven forums "GRAB ALL" program. Would it be any help for me to use that?
My System SpecsSystem Spec
27 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you post the summary tab screenshot of speecy:
Speccy - System Information - Free Download
My System SpecsSystem Spec
27 Nov 2012   #8
Brennanathome

windows 7 home premium 64 bit
 
 

Heres that screenshot:
My System SpecsSystem Spec
27 Nov 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

It could be a mouse of keyboard..Have you tried different ones?
My System SpecsSystem Spec
27 Nov 2012   #10
Brennanathome

windows 7 home premium 64 bit
 
 

No i have not... Also, i have not installed microsoft mouse and keyboard. Do you think that would help?
My System SpecsSystem Spec
Reply

 BSOD while scanning microsoft security essentials in safe mode




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Microsoft Security Scanning
Can you use the computer while Microsoft Security is scanning your computer? My last scan took an hour and I wanted to search the internet.
System Security
BSOD error not detectable by microsoft security essentials
Hi, I recently purchased a lenovo laptop for home purpose around 1.5 months back. The laptop was having already microsoft security essentials (MSE) and mcafee antivirus plus software. Unfortunately, yesterday i was facing blue screen on death type of error (BSOD) error. On one forum, I found...
BSOD Help and Support
BSOD 0x00000034, during Microsoft Security essentials scan.
Greetings to everyone! I would appreciate the help with BSOD on 08/15/12(in the attachment). Used the machine all day with no problems; some gaming, some work. Skyping while started a full system scan with Microsoft Security essentials; walked away. Station crashed sometime during the scan,...
BSOD Help and Support
xp mode: 2nd install of Microsoft Security Essentials?
From everything I've read, xp mode requires a separate install of an antivirus than Windows 7. Is there a way to have XP mode run the Microsoft Security Essentials stored in Windows 7? That way, there are two instances of the MSE processes (one set of them in the XP mode virtual machine), but...
Virtualization


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:49.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App