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Windows 7: ASUS N61JV regular crashes

27 Nov 2012   #1
erwinw02

win 7 64
 
 
ASUS N61JV regular crashes

Hi,

Really could use some help here... Using a windows 7 64 on a asus N61JV pc. The PC keeps restarting regularly. Tried updating all drivers but this did not make a difference. I have collected and attached the diagnostic info. I hope you could give me a hint on how to get ride of this irritating behavior. I am contemplating to upgrade to win 8 but doubt if this would cure the problem.

Gr Erwin


My System SpecsSystem Spec
.
27 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Apparently it is caused by Atheros network adapter driver.

Code:
!irp fffffa8003d45c10
Irp is active with 6 stacks 4 is current (= 0xfffffa8003d45db8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80070aa050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007088e10 00000000 fffff800036d1200-fffffa800c903700 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c903700    

            Args: 00000000 00000000 00000000 00000000
And it is very old.
Code:
Lmvm athrx
start             end                 module name
fffff880`04c86000 fffff880`04f2c000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Jun 21 13:33:39 2011 (4E00505B)
    CheckSum:         002A5DE2
    ImageSize:        002A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

At the same time, I would suggest you to uninstall AVG. (due to all the NETIO.sys and tcpip.sys trigger)
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Uninstall the asus bloatwares.
Code:
Start Menu\Programs\ASUS Video Magic 
Start Menu\Programs\ASUS Video Magic\MediaShow Espresso
Start Menu\Programs\ASUS\ASUS AP Bank
Start Menu\Programs\ASUS\ASUS WebStorage 
Start Menu\Programs\ASUS Utility
Start Menu\Programs\ASUS Utility\ASUS CopyProtect
Start Menu\Programs\ASUS Utility\ASUS Live Update
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
Start Menu\Programs\ASUS Utility\SmartLogon
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
27 Nov 2012   #3
erwinw02

win 7 64
 
 

Hi,

Thanks for looking into it! I have tried to find newer drivers and installed them however the wireless will not work at all with these drivers so had to roll back multiple times. I did however switch off the power save mode on the wireless as I found on the asus site

ASUSTeK Computer Inc. -Support- Troubleshooting N61Jv

If you have different ideas.....

Thanks
My System SpecsSystem Spec
.

28 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If its wireless, match your device from here:If its not a wireless, match your device from here:
My System SpecsSystem Spec
28 Nov 2012   #5
erwinw02

win 7 64
 
 

Hi,

tried to update the drivers again. Found out that the reason why the new drivers did not work was the ASUS wireless consol. After updating this as well it is running and connecting with the new drivers. Hope to see a difference.

Thanks!
Gr Erwin
My System SpecsSystem Spec
28 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome
Let us know how it goes.
My System SpecsSystem Spec
30 Nov 2012   #7
erwinw02

win 7 64
 
 

&%$$^@ last night again a reboot.... during the day problem with the virtual wifi from microsoft which I disabled as i am not using this anyway. I have attached a new dump of the diagnostic tool. Hope you can give some more hints.....

Gr Erwin
My System SpecsSystem Spec
30 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by NEC Electronics USB 3.0 Host Controller Driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003b6a660, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
Implicit thread is now fffffa80`03b6a660
Probably caused by : nusb3xhc.sys ( nusb3xhc+4392 )

Followup: MachineOwner
---------
Which is very old.
Code:
Followup: MachineOwner
---------

0: kd> lmvm nusb3xhc
start             end                 module name
fffff880`0580d000 fffff880`0583c000   nusb3xhc T (no symbols)           
    Loaded symbol image file: nusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Mon Oct 26 19:49:48 2009 (4AE5B004)
    CheckSum:         0003461D
    ImageSize:        0002F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try update it from Support/Design | Renesas Electronics. You may need to register first.
My System SpecsSystem Spec
30 Nov 2012   #9
erwinw02

win 7 64
 
 

thanks again! updated this driver as well. It sucks to find these drivers to the manufacture sites. They still offer the 2009 drivers...... Hope we gain stability
My System SpecsSystem Spec
08 Dec 2012   #10
erwinw02

win 7 64
 
 

Hi,

we definately gained stability it has been stable for 5 days, then 2 day crashes caused by MSN. Today unfortunately again a BSOD......
any clues?

Thanks
My System SpecsSystem Spec
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 ASUS N61JV regular crashes




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