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Windows 7: Apparently Random BSOD (BCCode:f4 BCP1: 0000000000000003)


28 Nov 2012   #11

Windows 7 Pro x64
 
 

Hi koolkat77. Attached you'll find the msinfo32.nfo file. I haven't tried running in safe mode. Since I don't know what triggers the BSODs, and it can take hours (yesterday, I didn't get one for a full day with a bunch of programs running) I wouldn't know if safe mode working correctly for a long time would be any indication of anything.What do you think?

My System SpecsSystem Spec
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28 Nov 2012   #12

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by carlossierra View Post
Hi koolkat77. Attached you'll find the msinfo32.nfo file. I haven't tried running in safe mode. Since I don't know what triggers the BSODs, and it can take hours (yesterday, I didn't get one for a full day with a bunch of programs running) I wouldn't know if safe mode working correctly for a long time would be any indication of anything.What do you think?
Difficult situation.
  1. Update the firmware of the SSD (If you have one)
  2. Reseat the sata and power cables.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatools for DOS:
My System SpecsSystem Spec
28 Nov 2012   #13

Windows 7 Pro x64
 
 

Hi koolkat77. I don't have an SSD and don't know how to do the cable reseating. Can you provide any help on that? I will run the chkdsk and let you know the results. Regarding SeaTools for DOS, I tried that before using the windows version, but it didn't detect my hdd. Any comments on that?
My System SpecsSystem Spec
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28 Nov 2012   #14
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

If it is not a SSD, skip the firmware part.



Unplug these two, clean the edges and attach those back.

Try the DOS version of seatools as suggested.
My System SpecsSystem Spec
29 Nov 2012   #15

Windows 7 Pro x64
 
 

First of all, thanks for all your help so far koolkat77 and Arc.

I ran chkdsk /f/r and it found no errors or problems. The log is in Spanish, but I can send it to you if needed. I also did the cable thing. The cables seemed to be firmly connected, tough. Finally, SeaTools for DOS didn't detect my HDD. But I ran every possible test on the SeaTools for Windows. If you have any idea why it didn't detect the HDD and how to fix it, I will run it again.

Anyway, out of my total lack of understanding of this BSODs topic, can I ask why do you think this is something related to the HDD? I ask because after Dell support replaced my previous one (along with the board), the BSODs didn't stop. And all the tests I've run so far have shown no problems.

Again, thanks for all the great help so far!
My System SpecsSystem Spec
29 Nov 2012   #16

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by carlossierra View Post
Anyway, out of my total lack of understanding of this BSODs topic, can I ask why do you think this is something related to the HDD? I ask because after Dell support replaced my previous one (along with the board), the BSODs didn't stop. And all the tests I've run so far have shown no problems.
Because F4 is a Hard drive/Storage related bug check.

Is the hard drive visible in BIOS?
My System SpecsSystem Spec
29 Nov 2012   #17

Windows 7 Pro x64
 
 

Hi koolkat77. Thanks for your explanation. It's clear to me now. The HDD shows in the BIOS. It says Fixed HDD: ST9500423AS - (SO) 500GB.
My System SpecsSystem Spec
29 Nov 2012   #18

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you have another PC/Laptop around?

You should connect it to another system and see if it is blue screening there..
My System SpecsSystem Spec
29 Nov 2012   #19

Windows 7 Pro x64
 
 

I'm afraid I don't have that option available. Since we are a small company, we have no spare laptops. Any other ideas? Again, thanks for your help!
My System SpecsSystem Spec
30 Nov 2012   #20

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

I'm seeing memory being noted in the crash dumps, this can be RAM, paged memory, driver induced or HDD error
Since the HDD has been replaced and tested, with the same problems still, let's check the RAM.

Run memtest86+ for 7 full passes, with all RAM cards installed.
Best to run overnight as depending on the amount of RAM you have may take several hours.
If you get any errors you can stop the test.
RAM - Test with Memtest86+

Check which Intel RST driver version you have installed and post it here.

If the memtest86+ is clean, then run Driver Verifier for 48 hrs, if it gives constant crashes you can disable it.
This is a tool that stresses drivers in order to make them crash, post full crash reposts. Wait until you get several crashes before posting the reports.
This will make the system run slower than usual and is normal.
Driver Verifier - Enable and Disable
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 Apparently Random BSOD (BCCode:f4 BCP1: 0000000000000003)




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