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Windows 7: 3 identical machines BSOD, running propietary software.

27 Nov 2012   #1
jmcgeap

Windows 7 Professional
 
 
3 identical machines BSOD, running propietary software.

This vendor has sent me a total of 6 machines, all are BSOD, 3 were XP, the latest 3 Windows 7. That said, I have another of their machines (same software) that has been rock solid this whole time. and I have about 20 other machines in same room that aren't having any issues.

The crashes have happened while running the software, and did not happen when I ran memtest for several days.

The machines do have a Matrox ConvertDVIPlus attached.


My System SpecsSystem Spec
.

28 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Welcome aboard. What Antivirus do you use?

I think, you should Scan the system for possible virus infection.
Let us know the results.
My System SpecsSystem Spec
28 Nov 2012   #3
jmcgeap

Windows 7 Professional
 
 

Thanks for the reply. I ran both and they found nothing to report.
My System SpecsSystem Spec
.


28 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

In that case, you should plan to enable driver verifier.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
29 Nov 2012   #5
jmcgeap

Windows 7 Professional
 
 

There were no crashes in 24 hours with verifier.exe.
My System SpecsSystem Spec
30 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

So disable verifier, and notice if the crashes comes back or not.
My System SpecsSystem Spec
01 Dec 2012   #7
jmcgeap

Windows 7 Professional
 
 

Indeed the BSOD returned in about 12 hours I think.
My System SpecsSystem Spec
01 Dec 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

The display driver version you are using sometimes is troublesome.
Code:
2d36bb8  940cc176Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x97176
Why do you use Matrox? Any special reason?
Code:
82d36ba4  8e1d2914Unable to load image \SystemRoot\system32\DRIVERS\mvkUsbBus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mvkUsbBus.sys
*** ERROR: Module load completed but symbols could not be loaded for mvkUsbBus.sys
 mvkUsbBus+0x5914
As you see, it is crashing. Better you uninstall it.

Let us know the results.
My System SpecsSystem Spec
Reply

 3 identical machines BSOD, running propietary software.




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