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Windows 7: Watching online stream video, computer crashed twice due to BSOD

28 Nov 2012   #1

Windows 7 Home Premium 64bit
 
 
Watching online stream video, computer crashed twice due to BSOD

Hi there

Am a noob when it comes to computer matters, but thank goodness I found this forum. Will appreciate if anyone can help me, as my computer crashed twice when I was watching an online stream video.

Thanks so much!

My System SpecsSystem Spec
.

28 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

It is caused by Intel WiFi Link 5100 AGN wireless driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 230019, 862a7778}

Unable to load image \SystemRoot\system32\DRIVERS\NETw5s32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETw5s32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s32.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
GetPointerFromAddress: unable to read from 8356a848
Unable to read MiSystemVaType memory at 83549e20
Probably caused by : NETw5s32.sys ( NETw5s32+a51b )

Followup: MachineOwner
---------
And it is very old.
Code:
lmvm NETw5s32
start    end        module name
92e16000 933f5000   NETw5s32 T (no symbols)           
    Loaded symbol image file: NETw5s32.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s32.sys
    Image name: NETw5s32.sys
    Timestamp:        Wed Sep 16 01:10:15 2009 (4AAFED9F)
    CheckSum:         005E04F9
    ImageSize:        005DF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center.

The Conexant High Definition SmartAudio driver is also in fault.

Code:
b1874e44  94caf140Unable to load image \SystemRoot\system32\drivers\CHDRT32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CHDRT32.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT32.sys
 CHDRT32+0x5c140
And it is alos very old.
Code:
lmvm CHDRT32
start    end        module name
94c53000 94ccc000   CHDRT32  T (no symbols)           
    Loaded symbol image file: CHDRT32.sys
    Image path: \SystemRoot\system32\drivers\CHDRT32.sys
    Image name: CHDRT32.sys
    Timestamp:        Sat Jan 23 10:26:53 2010 (4B5A8195)
    CheckSum:         00085471
    ImageSize:        00079000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Conexant: Support.

So you have three security programs installed.
Code:
Start Menu\Programs\Avira
Start Menu\Programs\McAfee Security Scan Plus
Start Menu\Programs\Norton Security Scan
Uninstall them all. Uninstall McAfee Using McAfee Removal Tool. Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Free up the startup. (24 items are there)
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
29 Nov 2012   #3

Windows 7 Home Premium 64bit
 
 

Dear Arc

Thanks much! I have not updated the Conexant Audio yet, will do that tonight once I'm home. I have removed McAfee, Norton and Avira and installed MSE, but a new problem has occurred as in the MSE keeps detecting an adware Win32/OpenCandy and it can't be removed or quarantined no matter how.
My System SpecsSystem Spec
.


30 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Try WDO then. Hopefully it will be able to remove it.
Is it crashing anymore?
My System SpecsSystem Spec
30 Nov 2012   #5

Windows 7 Home Premium 64bit
 
 

Dear Arc

After updating both drivers, the PC is no longer crashing already, thanks so much!


As for the adware, have used adwcleaner to successfully delete it, thanks!
My System SpecsSystem Spec
01 Dec 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Nice! Good to know that it is working good now
My System SpecsSystem Spec
17 Feb 2013   #7

Windows 7 Home Premium 64bit
 
 
New BSOD, help!

Since the last BSOD, my computer has been running smoothly since, however, I now encounter a new BSOD which I can't figure out what has happened, it happened when I was surfing via Google Chrome, and running a MS Word document at the same time ...

Will appreciate any assistance on this, thanks so much!
My System SpecsSystem Spec
17 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
17 Feb 2013   #9

Windows 7 Home Premium 64bit
 
 

Wasn't able to retrieve the .dmp files for some reason, however, I downloaded the reg file to merge in, and ran the SF Diagnostic Tool once more, hopefully this zip file will contain the information required, thanks!
My System SpecsSystem Spec
17 Feb 2013   #10

Windows 7 Home Premium 64bit
 
 

For some reasons, there are no file located in my C:\Windows\Minidump even after running the .reg file ... and the folder has a padlock icon to it ...
My System SpecsSystem Spec
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 Watching online stream video, computer crashed twice due to BSOD




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