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Windows 7: Crash Dump File Attached

28 Nov 2012   #1

Windows Seven Home Premium 64 Bit
 
 
Crash Dump File Attached

Please review the contents of the sfc zipped file.

Thank you

-Sylvia

My System SpecsSystem Spec
.

28 Nov 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello webgal318.

Your crashes are caused by avast antivirus.
Code:
b4047618  948eb5b9Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x185b9
Description here: Driver Reference Table - aswMonFlt.sys
Code:
abc47a50  8fd65fa8Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x22fa8
Description here: Driver Reference Table - aswSnx.SYS
Code:
abc479d4  900b87bfUnable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x247bf
Description here: Driver Reference Table - aswSP.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install those, and then run full system scans with both of them, one by one.

Intel graphics driver is also failing.
Code:
8d10f004  90d7a567Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
 igdkmd32+0x13b567
Which is very old.
Code:
lmvm igdkmd32
start    end        module name
90c3f000 91148000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Fri Sep 11 22:30:22 2009 (4AAA8226)
    CheckSum:         004A0F02
    ImageSize:        00509000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center.

Get rid of intel rapid storage.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "Disc Drives" by clicking on the triangle in front of it.
  5. Select one item under it, right click, uninstall.
  6. Continue the process for all items under "Disc Drives"
  7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
As antivirus failed, Scan the system for possible virus infection.
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Finally, if possible, plan to update the BIOS, but if you even want to do it, ask us for assistance.

Code:
BIOS Version/Date    American Megatrends Inc. 5.43, 9/10/2009
Let us know the results.
My System SpecsSystem Spec
28 Nov 2012   #3

Windows Seven Home Premium 64 Bit
 
 
Progress Report: BSOD issues

Hi
I uninstalled AVAST
Installed Microsoft Security Essentials-->full scan-->clean
Installed Malaware Bytes --> full scan--> clean
Searched for and could not find updated graphics driver
Scanned for rootkit--> none found
Burned 32 bit version Windows Defender offline tool--> did not use
Eliminated most startup programs (msconfig) (I did not know it is OK to deselect all until today) Antivirus enabled at startup

RE: BIOS update: Where do I find the latest version.

I use Speccy for PC profile: How do you like it? Is there something better?

Thanks for all your good advice
My System SpecsSystem Spec
.


29 Nov 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Ok, you have done a lot, and confessed what you have not done Nice.

First let us know if it crashing anymore or not. Apparently it should not, as Avast was the main reason. But if it crashes again (due to graphics), upload the dumps again.

I also use speccy, very nice and handy. But some geeks like HWiNFO.
My System SpecsSystem Spec
29 Nov 2012   #5

Windows Seven Home Premium 64 Bit
 
 
New Crash Dump file

I just got the BSOD when I started the machine this morning.

See attached.
My System SpecsSystem Spec
29 Nov 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hmm .... avast is still there.
Code:
abc47a50  8fd65fa8Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x22fa8
Code:
abc479d4  900b87bfUnable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x247bf
The latest dump that I am seeing is of 28/11/2012, 9:35 AM. Is it the right one? As per the MSINFO32, avast is not there.

Let me know.
My System SpecsSystem Spec
29 Nov 2012   #7

Windows Seven Home Premium 64 Bit
 
 
Dump File Nov. 29

I am sending you the latest dump file. It was created a few minutes ago.
As an added note, I received another BSOD while the SFC was grabbing the information.

Here are the details that I copied/pasted:
Details following reboot after unexpected shut down

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 82AD7F4D
BCP3: 97B1F358
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112912-13806-01.dmp
C:\Users\Dale\AppData\Local\Temp\WER-30763-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Hope this helps.

Thanks again
My System SpecsSystem Spec
29 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Do some disc checks.
  1. Update your SSD's Firmware (skip it, if it is not a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Scan again for virus.
Disc Defrag.
  • Start > All programs> Accessories> System Tools > Disc Defragment.
Let us know the results. Also, if the MBAM (Pro version I guess) is not the latest version, Upgrade it.

It it does not work, we are to take a different root.
My System SpecsSystem Spec
29 Nov 2012   #9

Windows Seven Home Premium 64 Bit
 
 
Seatool for dos stopped at 91%

I have done the following

Ran disk check (very long time running) but finished and PC rebooted normally
  • Reseated the SATA power
  • Reseated the SATA connection
  • Reseated all four memory modules
  • Restarted PC

Upon restart, I burned the Sea Tools program and booted from the CD
I let the program perform the BASIC test then the Long test.
At 91%, the PC froze and I heard a high pitched whine coming from the PC.

I am now rerunning it to see what happens.
My System SpecsSystem Spec
29 Nov 2012   #10

Windows Seven Home Premium 64 Bit
 
 
Sea Tools Dos test passed

I did the basic and the long.

I will run another scan in the morning.
My System SpecsSystem Spec
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