|28 Nov 2012||#2|
Start with testing RAM with memtest: Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.
Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.
If you get errors, stop the test and continue with the next step.
1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.
2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.
If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.
In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Do this test overnight, before going to bed.
|My System Specs|
|28 Nov 2012||#5|
Uninstall Avast! its contributing to the crashes.
Run a full scan with both (separately) once downloaded, installed and updated.
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
BIOS Version/Date Award Software International, Inc. F2, 10/16/2009
|My System Specs|
|28 Nov 2012||#6|
ok.... safemode seems fine. i just uninstalled avast using it. i came back on and downloaded the microsoft security essentials and the computer crashed in the middle of updating it. this is the most recent bluescreenview crash record...
112812-36675-01.dmp 11/28/2012 9:24:45 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a ffffffff`ffffffff 00000000`00000002 00000000`00000001 fffff800`036b49b2 ntoskrnl.exe ntoskrnl.exe+7efc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944 (win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\112812-36675-01.dmp 4 15 7601 300,952
i had done a sfc/scannow check before and i did not install avast until after i was having problems and re-installed windows.
thank you so much for the responses by the way. very much appreciated. i have been dealing with this computer for a couple of weeks, am not very computer savvy, just stubborn and think i can fix it... with help from google (you guys) of course. i fixed my all in one sony eventually by upgrading to windows 8. it was using vista. i was told windows 7 was good to keep. i would be willing to upgrade if you think that might be an easy fix for it.
until i get a response back i will continue with your instructions.
|My System Specs|
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