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Windows 7: computer crashes, freezes, have blue screen of death......help!

28 Nov 2012   #1

windows 7 home premium
 
 
computer crashes, freezes, have blue screen of death......help!

already re-installed windows 7, did driver updates and virus scans. here is my dump file thing created by windows seven forums diagnostic tool....

My System SpecsSystem Spec
.

28 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Start with testing RAM with memtest: Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
28 Nov 2012   #3

windows 7 home premium
 
 

i just ran the test for 9 passes with no errors.
My System SpecsSystem Spec
.


28 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

HOw does the computer work in Safe Mode?
My System SpecsSystem Spec
28 Nov 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Uninstall Avast! its contributing to the crashes.Recommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Free up the start-up, nothing except the antivirus is usually needed.Check for a BIOS update:
Code:
BIOS Version/Date	Award Software International, Inc. F2, 10/16/2009
Let us know the results
My System SpecsSystem Spec
28 Nov 2012   #6

windows 7 home premium
 
 

ok.... safemode seems fine. i just uninstalled avast using it. i came back on and downloaded the microsoft security essentials and the computer crashed in the middle of updating it. this is the most recent bluescreenview crash record...

112812-36675-01.dmp 11/28/2012 9:24:45 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a ffffffff`ffffffff 00000000`00000002 00000000`00000001 fffff800`036b49b2 ntoskrnl.exe ntoskrnl.exe+7efc0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.17944 (win7sp1_gdr.120830-0333) x64 ntoskrnl.exe+7efc0 C:\Windows\Minidump\112812-36675-01.dmp 4 15 7601 300,952



i had done a sfc/scannow check before and i did not install avast until after i was having problems and re-installed windows.

thank you so much for the responses by the way. very much appreciated. i have been dealing with this computer for a couple of weeks, am not very computer savvy, just stubborn and think i can fix it... with help from google (you guys) of course. i fixed my all in one sony eventually by upgrading to windows 8. it was using vista. i was told windows 7 was good to keep. i would be willing to upgrade if you think that might be an easy fix for it.

until i get a response back i will continue with your instructions.
thanks again!
My System SpecsSystem Spec
28 Nov 2012   #7

windows 7 home premium
 
 

trying to reinstall windows essentials but keep getting error code:0x80070643.

i am trying to install in 64 bit, should i do 32?
My System SpecsSystem Spec
28 Nov 2012   #8

windows 7 home premium
 
 

doesn't work. can't download it.
My System SpecsSystem Spec
28 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I think your windows is 64bit so the 64bit MSE download should work
My System SpecsSystem Spec
29 Nov 2012   #10

windows 7 home premium
 
 

still gives me error 0x80070643 when trying to download essentials
My System SpecsSystem Spec
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 computer crashes, freezes, have blue screen of death......help!




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